What is Screensteps?
Use ScreenSteps when employees complain about not being able to find your SOPs and tip sheets (e.g. Word docs in SharePoint).
If your knowledge management solution is Google Drive, Dropbox, SharePoint, or Sticky Notes, then your day is filled with manually "transferring" knowledge to coworkers.
With ScreenSteps, employees can type keywords to find the right policy or procedure so they can quickly find answers on their own. Plus, trainers and managers can use ScreenSteps to facilitate instructor-led training or create stand-alone courses for onboarding employees, rolling out new technology, and improving operations.
While ScreenSteps works great for any company, the customers who experience the most value are those who are growing rapidly, have distributed and scattered teams, use call centers, support internal sales teams, or have remote employees.
You'll not only see a drop in support calls/emails from your coworkers, but you'll also see more consistency in operations as employees reference checklists, how-to guides, and videos to do their job.
ScreenSteps consists of the following elements:
- An online knowledge base that your end users can search via keywords (like Google), or browse by category. It replaces internal SharePoint libraries and Dropbox folders (which aren't searchable).
- Courses, allowing for consistent training and employee onboarding
- A Chrome extension for contextual help and search – no matter which web platform you use, employees can easily find your job aids and performance support materials in only one click.
Implementing ScreenSteps is very straightforward--it only takes a few hours to set up (not weeks or months). Plus, the user knowledge base is Mobile friendly, and all of your content can also be exported to PDF manuals.
ScreenSteps comes with a desktop word processor for authoring visual training aids, and replaces authoring tools like Word, Paint, PowerPoint, and InDesign. The word processor is specifically designed for inserting and editing several screenshots into your IT training documentation.
Because it's so easy to author in, you can create more documentation in a lot less time (plus, you can recruit more people to contribute to your knowledge base).
ScreenSteps is perfect for creating and organizing:
- Process documentation
- Procedures (SOPs)
- Job Aids
- Performance Support
- Training exercises
If you just invested hundreds of thousands of dollars (or millions of dollars) on a new CRM, Financial system, or a custom app, make sure you have training docs to help users learn how it works. With ScreenSteps, you will give them professional looking documentation that's easy to find and simple to use.