Screensteps

Screensteps

2 Reviews

What is Screensteps?

Use ScreenSteps when employees complain about not being able to find your SOPs and tip sheets (e.g. Word docs in SharePoint).

If your knowledge management solution is Google Drive, Dropbox, SharePoint, or Sticky Notes, then your day is filled with manually "transferring" knowledge to coworkers.

With ScreenSteps, employees can type keywords to find the right policy or procedure so they can quickly find answers on their own. Plus, trainers and managers can use ScreenSteps to facilitate instructor-led training or create stand-alone courses for onboarding employees, rolling out new technology, and improving operations.

While ScreenSteps works great for any company, the customers who experience the most value are those who are growing rapidly, have distributed and scattered teams, use call centers, support internal sales teams, or have remote employees.

You'll not only see a drop in support calls/emails from your coworkers, but you'll also see more consistency in operations as employees reference checklists, how-to guides, and videos to do their job.

ScreenSteps consists of the following elements:

  1. An online knowledge base that your end users can search via keywords (like Google), or browse by category. It replaces internal SharePoint libraries and Dropbox folders (which aren't searchable).
  2. Courses, allowing for consistent training and employee onboarding
  3. A Chrome extension for contextual help and search – no matter which web platform you use, employees can easily find your job aids and performance support materials in only one click.

Implementing ScreenSteps is very straightforward--it only takes a few hours to set up (not weeks or months). Plus, the user knowledge base is Mobile friendly, and all of your content can also be exported to PDF manuals.

ScreenSteps comes with a desktop word processor for authoring visual training aids, and replaces authoring tools like Word, Paint, PowerPoint, and InDesign. The word processor is specifically designed for inserting and editing several screenshots into your IT training documentation.

Because it's so easy to author in, you can create more documentation in a lot less time (plus, you can recruit more people to contribute to your knowledge base).

ScreenSteps is perfect for creating and organizing:

  • Policies
  • Process documentation
  • Procedures (SOPs)
  • Checklists
  • Job Aids
  • Performance Support
  • Training exercises

If you just invested hundreds of thousands of dollars (or millions of dollars) on a new CRM, Financial system, or a custom app, make sure you have training docs to help users learn how it works. With ScreenSteps, you will give them professional looking documentation that's easy to find and simple to use.

Serchen Index

51.00
N/A
Employees
2
Reviews
984
Followers
N/A
Likes

Screensteps Key Features

Searchable knowledge base

Hierarchy (for organizing training docs)

Desktop Word Processor

Web Editor

Single Sign-on

Export content to PDF

Manage authoring workflow

Chrome Extension

Courses (can use with Captivate)

User reporting

What is Screensteps?


Screensteps Product Details

If you are used to creating training guides in Word or Adobe products, then you'll love ScreenSteps. What used to take you 60 minutes will now take you 15.

ScreenSteps helps content creators write more visual how-to articles that are easy for employees to follow. It also facilitates team collaboration so several authors can contribute to your company knowledge base.

Customers who use ScreenSteps not only benefit from better authoring features, but they also report a decrease in support emails and phone calls as a result of having a robust knowledge base that is easy to navigate, search, and use.

Customers use ScreenSteps to onboard new employees, roll out new technology, and support users.


Screensteps Support & Customer Service

Our customer support regularly gets high marks for great service.

Our team is based in the United States, and we respond from 9am to 6pm Eastern Time.

You can send email or use in-app messaging. ScreenSteps also has a great knowledge base with courses, help articles, videos, and detailed documentation to help you get the most out of our product.


Countries Screensteps Services Available In

ScreenSteps employees only provide support in English. But our customers are all over the world (except Antarctica). In fact, that's one of the reasons customers use ScreenSteps – they need to support users from all over the world.


Screensteps Pricing

ScreenSteps begins at $99/month for unlimited readers. You can purchase monthly plans, or pay yearly.

For the full suite of features (e.g. user reports, Chrome extension, Courses), plans start at $199/month.


Screensteps Free Trial Information

Sign up for a free 14-day trial of ScreenSteps.


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Screensteps Reviews

5.0

Excellent!

2 Reviews

Last reviewed on
21 March 2018

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Wednesday, March 21, 2018

Screensteps is a very intuitive, easy to use application. It enabled us to write our “how-to” documents, for both our internal processes as well as for our customers in about half or less of the time it would normally take! The ability to collaborate in building our knowledge base, capture images, copy and paste from our existing word documents, format and highlight, add search terms, and more all in a simple yet effective interface are some features of Screensteps that resulted in our documentation being more professional, both in look and feel, easier to read, more widely used by our customers and internal staff and without a doubt more effective! We envisage that Screensteps will greatly reduce our support calls/email as we roll out our documentation suite. Screensteps has added value and cost benefit to our organization and we highly recommend it.

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Wednesday, March 21, 2018

The one thing about Screensteps and the people of Blue Mango is their dedication to simplicity.
I have learned through their videos and documents much about reducing complexity and ensuring that my documentation is simple and easy to follow.
In the same way Screensteps is a joy to use because of it's simplicity.
I recommend Screensteps all the time.

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