Tungsten Network

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Tungsten Network

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Tungsten Network Reviews

1.0

Out of 5 stars
(7 Reviews)

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Tungsten Network
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from TCS

Wednesday, September 6, 2017

AVOID AT ALL COSTS....worst invoicing system EVER. Not organized, very ineffecient ticket system. Takes weeks and weeks to resolve any issue, and to think we are actually stupid enough to pay a yearly fee to these idiots in order for us to be able to invoice our work that has been done so we can actually get paid. You cannot even understand anyone who works there and they are trained to say "We understand your frustration" ...lol, they really have no clue about anything let alone their own system. Biggest scam ever!!!! INCOMPETENT PEOPLE... If i could give no stars in order to submit this review I would have!!

4 of 4 people found this review helpful.

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from BBTV

Monday, March 20, 2017

If there was an option to give them no stars it would more accurately reflect my experiences with Tungsten Network. My company is paid via them...It is a terrible system, backed up by advisors who know simply nothing about the system. Avoid at all costs!

12 of 12 people found this review helpful.

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from Medhouse AB

Friday, February 24, 2017

BIG WARNING! Absolutely terrible system. They charge you a lot and provide no added value at all, ony added work for us. If it wasn´t for our big client demand on us to use this before, we would never had done it. Support is very bad. Very difficult as well to terminate their "services". We sent several notices during 2,5 years before we got out. Would have given zero stars (not possible).

12 of 12 people found this review helpful.

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from Best at Travel

Tuesday, January 31, 2017

My issue was my predecessor had set himself up as the company admin so when I tried to register I was unable as it needed him to log in and OK it. But he has left the company so this was not possible. Customer service did not read the tickets I raised, gave me standard copy/pasted responses that required me to log into the network (impossible for the reasons stated above). After several tickets, emails and phone calls I finally got someone who actually listened and understood, and we worked out a solution. But since then I get weekly emails advising that the ticket is resolved but to update the status I need to log in to the portal... which I still can't. And don't even get me started on the farcically non-intuitive interface (even at registration stage - if you require a video instructing people how to register... make your process simpler). It's meant to make business processes easier. I have one supplier that requires me to invoice them through this system, and I will be asking them if there are any other ways to do so rather than use it. Don't even poke this joke of a system with a 10 yard pole. 1 star is 6 stars too many.

12 of 12 people found this review helpful.

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from IBM

Friday, January 20, 2017

The worst experience with customer service, make Comcast look good

13 of 13 people found this review helpful.

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from The Swinden Group, LLC

Monday, November 30, 2015

Unbelievable – I’ve been going around in circles with Tungsten trying for them to recognize me as a vendor for a client so that I can invoice. I’ve provided documentation via PO’s and vendor numbers from the client and yet either Tungsten has an automated system that doesn’t work or inept employees who do not read what is provided.

19 of 22 people found this review helpful.

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from CarrierWeb

Wednesday, January 21, 2015

Worst system ever, including customer service- limited understanding of the English language; continuously takes over 2 hours to submit 2 invoices each month (consisting of 2 line items); clearly does not read the support tickets submitted to try to resolve the entry issues; optional fields are required or they won't process your submission. DO NOT USE THIS SYSTEM. Oh, and I would have given 0 stars, but you can't submit a review without giving them at least 1 star.

32 of 35 people found this review helpful.

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This page was last updated 06 September 2017 08:35