Tungsten Network

Jeff from Private (5,001 - 10,000 Employees)

This company is a disaster to work with. Our customers have dictated that we use them. It's been one problem after another. The latest one is that they want to charge us to customize SAC charges on an 810 to matxh X12 standards. For example, SAC05 - they want us to send decimals, but EDI standards show this as 2 implied decimals and no translator will allow this to be sent with decimals. That's just one of many examples.

Forrest from WSS (101 - 250 Employees)

After posting invoices in our system, I have to hand enter every single line in this system because the only thing it knows about our customer's PO is whether the PO number is valid or not; it doesn't seem to have any information about what is actually on the PO. Hand entering dozens of invoice lines is BS and a waste of time.

For some reason this is the system used by the Veterans Administration despite Tungsten not being a US based company.

I have to enter each contact person's information because, again, nothing is pulled in from the customers' purchase orders. Forcing the choice gendered salutation when entering a customer contact is also ridiculous: Hello "Mr. Accounts Payable"

Can not recommend strongly enough to not use this system.

Mario Montenegro from LAZ Parking (10,000+ Employees)

I've been trying for months to connect our vendor number to one of our client so we can invoice them. They are currently 5 months behind because it will not link our vendor number to the client's number. It's been approved by the client but Tungsten is unable to get this done. SO many phone calls and emails. Worst system I've worked with in 15 years.

Tungsten Victim from My employer (11 - 25 Employees)

I have worked in order processing for the last 15 years, dealing with thousands of purchasers. Tungsten are absolutely the worst. Ever.

Carrie from Overby Inkjet Solutions (2 - 10 Employees)

Can you say SCAM!!!!! We shouldn't be charged to invoice our customers! and our companies we service should not expect their suppliers to pay to get their money!

Jocelyn from FMC (2 - 10 Employees)

A company that had been our customer for years switched to this garbage, and now we get to pay for the privilege of sending them invoices for work that we have done for them, plus I have to invoice everything twice because I have to do it in our system, and again in the crappy Tungsten. POs are sometimes available when I go to invoice something...and sometimes they're not. We're not happy with this at all and we may end up declining to act as a vendor for this customer because they're foisting their AP duties onto their vendors with this garbage system. We have other customers who use terrible portals for invoicing, but at least they don't make us pay for it!

Anne Poole from THOMAS KING ASSOCIATES LTD (2 - 10 Employees)

This is a terrible system. We are unable to post service invoices. I have been told to put in a certain number before our invoice number and it doesn't accept it. I have been told I can post an invoice without a PO number but it doesn't accept it. Unfortunately our customer is insisting on using this site otherwise I would never ever use it.

nur fasihah from TDCX MY Sdn Bhd (1,001 - 5,000 Employees)

We are unable to create new invoice due to unavailable transactions and need to purchase the transactions. However, there is an error message appear and we are unable to proceed for payment. The Tungsten support and development team kept saying there is nothing wrong with their system. according to them maybe our IT has block something that does not allow their payment site to go through. However we did try using our personal computer, mobile phones with our own internet lines also same error message keep appearing. Until now, this has not been settled. our invoice has been delayed for a month.

Jocelyn from FMC (51 -100 Employees )

No longer can we batch email invoices and have them paid on time. Noooo, now I get to generate our invoice, then log into the "portal", and re-enter everything in their invoice template. We have one customer for which we use this pile of crap, and were they not one of our bigger accounts, we'd dump them as a customer rather than use Tungsten. Entering an invoice takes longer, POs that I received a month ago aren't entered into the system when the job is complete and I go to invoice, so I have to manually type everything in. Some POs just never show up for me to accept, some show up right away, some show up eventually; it's like PO Roulette. The interface is kludgy, and even though I have *one* customer that forces me to use this, I still have to enter the shipping address *every time* because it's different from billing. I saved it in the address book, but every time, it doesn't fill in the state and complains that it's a required field. Best of all, we get the privilege of paying to send invoices. I'd always thought invoicing was where customers pay us for work we've done, but no; it's where we pay some random middleman company, and eventually, our customers pay us. Stay far, far away from Tungsten; it is the WORST.

Kevin from C.S.C

We also were forced into using Tungsten by our customer. What an incredible waste of time, I dread every time I have to generate an invoice through Tungsten. I could spend hours outlining how clumsy, buggy and un-intuitive their software is but they have wasted enough of my time already. It is so bad and wastes so much time I am seriously thinking of telling our customer to find another supplier. Tungsten is without a doubt the worst company and worst product I have ever dealt with.