What is Tungsten Network?
For more than 18 years, we have been connecting companies with their customers, enabling tax-compliant electronic invoicing. Processing more invoices, bringing on new customers, and adding new countries, allow us to elevate the network effect for our members. We are solely focused on bringing companies closer together with unique technology that revolutionises invoice processing, maximises efficiency and improves cash flow management.
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Tungsten Network Reviews (31)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★31
Review Summary
Generated using AI from real user reviews
Tungsten Network receives overwhelmingly negative feedback from users, with all 31 reviews rating it 1 star.
Users universally criticize the platform for being clunky, unintuitive, and a drain on time. A core complaint is that suppliers are forced to re-enter invoice data already created in their own systems, duplicating work. The system creates additional pain points: PO information doesn't sync reliably, required fields behave inconsistently, currency defaults don't persist, invoices cannot be edited or cancelled before client approval (forcing costly credit notes and resubmissions), and saved addresses don't auto-populate despite being stored. Many users report being charged per invoice while simultaneously required by large customers to use the platform—a model reviewers view as suppliers subsidizing clients' accounts payable functions.
Customer support is uniformly described as non-responsive and unhelpful. Users report emails ignored for days or weeks, generic copy-pasted responses, slow ticket resolution taking weeks, and limited availability (Monday–Friday, 8 a.m.–4 p.m.). Technical issues compound the frustration: login failures, payment processing errors, and portal downtime are inadequately addressed. Payment delays—sometimes 6–12 months—and unclear remittance advice add financial strain.
Across reviews, a recurring theme is entrapment: users feel forced into the system by large clients and consider switching vendors or imposing surcharges. The consistent message is to avoid Tungsten entirely if possible and seek alternative payment arrangements.
★★★★★
Wednesday, January 21, 2015
“Worst system ever, including customer service- limited understanding of the…”
Worst system ever, including customer service- limited understanding of the English language; continuously takes over 2 hours to submit 2 invoices each month (consisting of 2 line items); clearly does not read the support tickets submitted to try to resolve the entry issues; optional fields are required or they won't process your submission. DO NOT USE THIS SYSTEM. Oh, and I would have given 0 stars, but you can't submit a review without giving them at least 1 star.
