What is Tungsten Network?
For more than 18 years, we have been connecting companies with their customers, enabling tax-compliant electronic invoicing. Processing more invoices, bringing on new customers, and adding new countries, allow us to elevate the network effect for our members. We are solely focused on bringing companies closer together with unique technology that revolutionises invoice processing, maximises efficiency and improves cash flow management.
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Tungsten Network Reviews (31)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★31
Review Summary
Generated using AI from real user reviews
Tungsten Network receives overwhelmingly negative feedback from users, with all 31 reviews rating it 1 star.
Users universally criticize the platform for being clunky, unintuitive, and a drain on time. A core complaint is that suppliers are forced to re-enter invoice data already created in their own systems, duplicating work. The system creates additional pain points: PO information doesn't sync reliably, required fields behave inconsistently, currency defaults don't persist, invoices cannot be edited or cancelled before client approval (forcing costly credit notes and resubmissions), and saved addresses don't auto-populate despite being stored. Many users report being charged per invoice while simultaneously required by large customers to use the platform—a model reviewers view as suppliers subsidizing clients' accounts payable functions.
Customer support is uniformly described as non-responsive and unhelpful. Users report emails ignored for days or weeks, generic copy-pasted responses, slow ticket resolution taking weeks, and limited availability (Monday–Friday, 8 a.m.–4 p.m.). Technical issues compound the frustration: login failures, payment processing errors, and portal downtime are inadequately addressed. Payment delays—sometimes 6–12 months—and unclear remittance advice add financial strain.
Across reviews, a recurring theme is entrapment: users feel forced into the system by large clients and consider switching vendors or imposing surcharges. The consistent message is to avoid Tungsten entirely if possible and seek alternative payment arrangements.
★★★★★
Monday, February 4, 2019
★★★★★
Monday, September 3, 2018
“Trying to invoice our customer (who uses Tungsten), but selecting…”
Trying to invoice our customer (who uses Tungsten), but selecting Portal Login gives a server error. When calling technical support, I'm told to Login to our account and submit a trouble ticket. So how do I do that when the problem I'm reporting is that their portal won't allow me (or anyone) to login? I consider invoicing a mission critical function, so downtime is simply unacceptable and 7/24 customer support is a requirement, not simply nice to have.
★★★★★
Thursday, December 14, 2017
“Tungsten is one of a growing number of companies that…”
Tungsten is one of a growing number of companies that position themselves between large customers and their suppliers. Their USP is that they offer early payment finance (at a cost) to help suppliers and simplify the payment process for their clients. That's ok if it is well managed but, in the case of Tungsten: Payments are often aggregated from multiple invoices and paid after Tungsten’s fees are deducted, so suppliers receive payments that do not correspond to expected totals. Tungsten do not provide a detailed remittance advice, so you’ve no idea which invoices have been included in the payment. The only way to find out is to contact Tungsten and have them send you a spreadsheet summary. Good luck with that. Their ticketing portal doesn’t work and they don’t answer e-mails. They do not pay out until the money has been received from the payer. That is no different to being paid late by a customer of course, but it does add time to the process. If you’ve signed up for early payment it is expensive (10.9%apr) and it’s hit and miss as to whether you’ll be able to use the service, so don’t rely on it. We have a customer with whom we turnover about £300k per annum. Before they moved to Tungsten we had a 30 day account and were paid on time for every invoice. Our ledgers were accurate and trading with them was easy. Since Tungsten became involved we are on obligatory 30 day plus end of following month terms (i.e. 60 days in effect as we bill at the beginning of each month for trading in the previous month) and reconciling the account is a complete nightmare that takes hours of effort. Furthermore, the day to day problems are becoming greater. Yesterday there was a notice on the Tungsten site saying that they were ‘unable to process invoices and payments’. You can’t open a support ticket as the link doesn’t work and they don’t answer direct e-mails. You probably can’t avoid Tungsten because very large customers sign up with them and you’ll have no option but to accept their terms. If that does happen to your business you are in for a rough ride.
★★★★★
Wednesday, November 29, 2017
“Poor system! User unfriendly! In general it is a waste…”
Poor system! User unfriendly! In general it is a waste of money and time. I really don't see the point of using it !
★★★★★
Wednesday, September 6, 2017
“AVOID AT ALL COSTS....worst invoicing system EVER. Not organized, very…”
AVOID AT ALL COSTS....worst invoicing system EVER. Not organized, very ineffecient ticket system. Takes weeks and weeks to resolve any issue, and to think we are actually stupid enough to pay a yearly fee to these idiots in order for us to be able to invoice our work that has been done so we can actually get paid. You cannot even understand anyone who works there and they are trained to say "We understand your frustration" ...lol, they really have no clue about anything let alone their own system. Biggest scam ever!!!! INCOMPETENT PEOPLE... If i could give no stars in order to submit this review I would have!!
★★★★★
Monday, March 20, 2017
“If there was an option to give them no stars…”
If there was an option to give them no stars it would more accurately reflect my experiences with Tungsten Network. My company is paid via them...It is a terrible system, backed up by advisors who know simply nothing about the system. Avoid at all costs!
★★★★★
Friday, February 24, 2017
“BIG WARNING! Absolutely terrible system. They charge you a lot…”
BIG WARNING! Absolutely terrible system. They charge you a lot and provide no added value at all, ony added work for us. If it wasn´t for our big client demand on us to use this before, we would never had done it. Support is very bad. Very difficult as well to terminate their "services". We sent several notices during 2,5 years before we got out. Would have given zero stars (not possible).
★★★★★
Tuesday, January 31, 2017
“My issue was my predecessor had set himself up as…”
My issue was my predecessor had set himself up as the company admin so when I tried to register I was unable as it needed him to log in and OK it. But he has left the company so this was not possible. Customer service did not read the tickets I raised, gave me standard copy/pasted responses that required me to log into the network (impossible for the reasons stated above). After several tickets, emails and phone calls I finally got someone who actually listened and understood, and we worked out a solution. But since then I get weekly emails advising that the ticket is resolved but to update the status I need to log in to the portal... which I still can't. And don't even get me started on the farcically non-intuitive interface (even at registration stage - if you require a video instructing people how to register... make your process simpler). It's meant to make business processes easier. I have one supplier that requires me to invoice them through this system, and I will be asking them if there are any other ways to do so rather than use it. Don't even poke this joke of a system with a 10 yard pole. 1 star is 6 stars too many.
★★★★★
Friday, January 20, 2017
“The worst experience with customer service, make Comcast look good”
The worst experience with customer service, make Comcast look good
★★★★★
Monday, November 30, 2015
“Unbelievable – I’ve been going around in circles with Tungsten…”
Unbelievable – I’ve been going around in circles with Tungsten trying for them to recognize me as a vendor for a client so that I can invoice. I’ve provided documentation via PO’s and vendor numbers from the client and yet either Tungsten has an automated system that doesn’t work or inept employees who do not read what is provided.
