Customer Experience - Provides customer experience (CX) intelligence to deliver a superior customer experience by connecting identifiable drivers of negative customer experiences to company’s operation teams. Enabling organisations to make tailored customer-centric improvements. The customer experience solution offers a holistic understanding of user channels, competitive benchmarking, sentiment analysis across user’s stores, brands and services and understanding of key issues and topics driving a particular customer sentiment. It provides businesses with an accurate view of the voice of the customer at scale and in real-time.
Aquisition & retention - An opinion mining tool that employs a proprietary mix of AI and crowd sourcing to facilitate the accurate mining and efficient routing of data and contact opportunities to the right team within the organisation, leading to an effective engagement with customers and prospects, higher customer acquisition, satisfaction, and retention. The acquisition and retention opportunities are sent to the correct customer-facing teams within the organisation via ticketing and workflow software or via API integration with client existing social contact system.
Governance - Provides a real-time and actionable stakeholder intelligence for improved governance risk monitoring. BrandsEye verified data includes metrics on company’s engagement with key stakeholders including the media, customers, competitors, investors, local communities and the broader public, as well as feedback from the key stakeholders. The data includes company’s performance in responding to stakeholder interests and needs, sentiment evaluation, understanding of the topics/issues driving that sentiment, mapping of relationships and stakeholder impact, benchmarking against competitors, mapping of data over time and much more.