What is Hiver?

Hiver is the world's first helpdesk built for Google Workspace. Hiver helps teams deliver fast, efficient, and empathetic customer support, right from Gmail - a tool they're familiar with and comfortable using.

Teams can, therefore, assign, track, and collaborate on customer queries, seamlessly in real-time. They can also run the most advanced analytics and automations from the Gmail interface, without having to spend time learning new software or constantly switch tabs.

Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Flexport, Pluralsight, Harvard University, Appsflyer, Oxford Business Group, and Upwork, among others, are powered by Hiver.

Try Hiver for free at hiverhq.com.

Serchen Index

67.13
91
Employees
3
Reviews
40
Followers
553
Likes

Hiver Key Features

Helpdesk functionalities within Gmail

Collaborative inbox for teams

Email delegation and real-time tracking

Email Notes for internal collaboration

Customized automations

Emails Tags to categorize emails

Analytics Dashboard

What is Hiver?


Hiver Product Details

TOP REASONS WHY YOU'LL LOVE HIVER:

  1. Deliver brilliant customer service right from Gmail. Get started in minutes
  2. Most secure customer service solution. Hiver does not store your emails.
  3. No tickets, no weirdly formatted emails. Have real human-to-human conversations.

Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:

KEY FEATURES:

Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Email Tags - Email tags for shared inboxes help you organize your emails by categories.

Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.

Email Templates - Save canned responses as templates. Share them with your team.

SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries.

Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them.

Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.


Hiver Support & Customer Service

Hiver prides itself in providing 24*7 support for all customers. Customers can get in touch with Hiver's support team on live chat or via email.

Hiver also has dedicated customer success managers who help companies with onboarding. addressing their queries, and ensuring that they are able to make full use of the product.


Countries Hiver Services Available In

With a presence in over 30 different countries, Hiver can be used by any company around the world.


Hiver Free Trial Information

Hiver offers a 14-day free trial period to help teams explore all features and see how they can make the best use of the product. Hiver's support team will be available 24*5 to answer queries and questions teams might have during the free trial period.


Hiver Pricing

LITE - $12/user/month

  • Unlimited Shared Inboxes
  • Add upto 5 Users
  • Unlimited Tags
  • Unlimited Email Templates
  • Shared Drafts
  • Email Notes
  • Collision Alerts
  • Permalinks
  • Default Access Control tooltip
  • iOS & Android Mobile Apps
  • 24x7 Chat & Email Support

GROWTH - $24/user/month

  • Everything in LITE and
  • Unlimited Views
  • Unlimited Automations
  • Auto-responder
  • Basic Analytics tooltip
  • Slack & Zapier Connectors

PRO -$37/user/month

  • Everything in GROWTH and
  • SLA & Business Hours
  • CSAT
  • Advanced Access Control tooltip
  • Advanced Analytics tooltip
  • Scheduled Data Exports
  • Dedicated Success Manager

ELITE - $57/user/month

  • Everything in PRO and
  • Round Robin Assignment
  • Custom Access Control
  • Custom Reports
  • Priority Support
  • Call-back Support
  • Uptime SLA
  • Onboarding Services

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Hiver Reviews

4.7

Excellent!

3 Reviews

Last reviewed on
15 April 2021

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Thursday, April 15, 2021

No more in-house forwarding emails. We now have complete visibility on staff email responses. It's almost impossible for a customer email to slip through the cracks.

If your customer service department depends on someone forwarding each incoming email to the appropriate employee to handle then Hiver is the perfect solution. You can now have complete oversight and accountability for everyone on your team. It's certainly a win for your customer service department and a definite win for your customers.

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Thursday, April 15, 2021

If you have a team of folks who manage different areas of the business but want one central place for all incoming emails/inquiries, Hiver could be a great business solution for you. Our organization had been looking for a good email management system but the others we considered all required having a different system open *along with* our current email. Hiver is our one-stop-shop for customer service.

We use email aliases for the majority of our correspondence with members and being able to set up multiple mailboxes keeps us organized. Being able to easily organize incoming inquiries allows us to respond to our members more quickly and efficiently, ensuring that the correct team member is responding.

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Monday, May 12, 2014

Excellent, Grexit is user friendly and makes things so much more productive. All i have to do is add a label and without any effort assign tasks. Worthwhile product.

1 of 1 people found this review helpful.
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