Hiver

Hiver

1 Review

What is Hiver?

Hiver is a customer service solution that helps teams across the organization collaborate on shared inboxes like [email protected], [email protected], [email protected] - right inside Gmail.

It’s the most frictionless, natural way for teams to handle customer email communication. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people.

Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.

Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:

Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.

Email Tags - Email tags for shared inboxes help you organize your emails by categories.

Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.

Email Templates - Save canned responses as templates. Share them with your team.

SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries.

Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them.

Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.

Serchen Index

52.00
23
Employees
1
Review
44
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Likes

Hiver Key Features

Helpdesk functionalities within Gmail

Collaborative inbox for teams

Email delegation and real-time tracking

Email Notes for internal collaboration

Customized automations

Emails Tags to categorize emails

Analytics Dashboard

What is Hiver?


Hiver Product Details

Hiver is used by over 1500 companies across 30 different countries. Customer service teams love Hiver because:

  1. They can deliver excellent service right from Gmail. They don't need to migrate to a separate helpdesk platform.
  2. They can get started within minutes. The onboarding is quick and there's no extensive training needed.
  3. Customer emails aren't converted into tickets. Teams, therefore, get to humanize the customer experience.
  4. 24*5 customer support on email, chat, and phone.

Teams at Harvard University, Vacasa, Flexport, Shutterstock, HubSpot, and Upwork use Hiver to collaborate faster inside shared inboxes.

By using Hiver, teams around the world are able to save close to 300 hours every month. Hiver was also named a leader in the email software category by G2.


Hiver Support & Customer Service

Hiver prides itself on providing 24*5 support for all customers. Customers can get in touch with Hiver's support team on live chat or via email.

Hiver also has dedicated customer success managers who help companies with onboarding. addressing their queries, and ensuring that they are able to make full use of the product.


Countries Hiver Services Available In

With a presence in over 30 different countries, Hiver can be used by any company around the world.


Hiver Free Trial Information

Hiver offers a 14-day free trial period to help teams explore all features and see how they can make the best use of the product. Hiver's support team will be available 24*5 to answer queries and questions teams might have during the free trial period.


Hiver Pricing

LITE - $7/user/month

  • 1 Shared Inbox
  • Email Notes & Templates
  • Collision Alerts
  • Shared Drafts
  • Mobile Apps
  • Chat + Email Support
  • Up to 10 Users

GROWTH - $ 22/user/month

  • Everything in LITE
  • 15 Shared Inboxes
  • Unlimited Views
  • Unlimited Tags
  • Unlimited Email Templates
  • Unlimited Automations
  • Analytics
  • Priority Support

PRO -$37/user/month

  • Everything in GROWTH
  • Unlimited Shared Inboxes
  • Customer Satisfaction Surveys
  • Auto-Assignments
  • SLAs & Business Hours
  • Scheduled Data Exports
  • Dedicated CSM

ELITE - $57/user/month

  • Everything in PRO
  • Custom User roles
  • Call-back Support
  • Onboarding training
  • Uptime SLA

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Hiver Reviews

4.0

Excellent!

1 Review

Last reviewed on
10 May 2014

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Monday, May 12, 2014

Excellent, Grexit is user friendly and makes things so much more productive. All i have to do is add a label and without any effort assign tasks. Worthwhile product.

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