Thursday, April 15, 2021 #87654 Michael M No more in-house forwarding emails. We now have complete visibility on staff email responses. It's almost impossible for a customer email to slip through the cracks. If your customer service department depends on someone forwarding each incoming email to the appropriate employee to handle then Hiver is the perfect solution. You can now have complete oversight and accountability for everyone on your team. It's certainly a win for your customer service department and a definite win for your customers. Did you find this review helpful?