What is Hiver?
Hiver is a customer service solution that helps teams across the organization collaborate on shared inboxes like [email protected], [email protected], [email protected] - right inside Gmail.
It’s the most frictionless, natural way for teams to handle customer email communication. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:
Collision Alerts - Get alerted when someone is responding to an email. Avoid duplicate and conflicting responses.
Email Tags - Email tags for shared inboxes help you organize your emails by categories.
Auto Assignment - Automatically assign emails to your team in a Round-Robin manner for faster responses.
Email Templates - Save canned responses as templates. Share them with your team.
SLA & Business Hours - Set the right expectation for your team. Never drop the ball on customer queries.
Analytics - Track all your key customer service metrics. Identify areas of improvement and fix them.
Customer Surveys (CSAT) - Measure customer satisfaction by sending a short survey at the end of emails.