IDT Express Reviews

Azmi from Hi (1 Employee)

Chore company hai Idtexpress

Gio from Prime Telecom (11 - 25 Employees)

Terrible quality on all voice divisions. No support.

Justin from Zendon

We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scense. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.

Kamlesh from WCT

IDT Express providing very bad services to him client. before making payment all staff responce at the time and support for the account. When once get payemnt no reply to his client even skype also login and block to the customer. They are total provide very very very very bad service to the customer. Even no one provide proper feedback to the customer. over all idt express fraud company and not providing support after the payment. Dear All guy pls think before taking any services and voip from idt express.