Mercer

Mercer

6 Reviews · Last reviewed on 18 October 2019

What is Mercer?

At Mercer, we make a difference in the lives of more than 115 million people every day by advancing their health, wealth and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 80 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. At Mercer, we say we Make Tomorrow, Today.

Serchen Index

87.00
22K
Employees
2,460
Subscribers
32K
Followers
27K
Likes

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Mercer Reviews

1.0

OK.

6 Reviews

Last reviewed on
18 October 2019

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Monday, October 21, 2019

I rate this company somewhere between suicide inducing and brain damage...it’s called Mercer but maybe a more apt name would be “Merciless”...its phone operators are morons who don’t have a clue how to help anyone...the only thing they are good at is ruining your day.

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1 of 1 people found this review helpful.
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Friday, December 14, 2018

Simon FitzPatrick from Essex UK
Zero stars. Appalling service. Calculations of pension estimates incorrect, queries answered unsatisfactorily or simply ignored, retired end August 2018 first pension payment received end November 2018 together with Sep & Oct payments.
They are a bloody disgrace.

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Tuesday, April 3, 2018

0 stars - This company and customer service is horrible...Total disregard for its customers. After over 10 phone calls to inquire as to why my benefits are not active after 3 months of paying for them the situation has still not been resolved. No one every gets back to you (even supervisors) or assures you that the problem it taken care of. Stay away from this company if possible.

5 of 5 people found this review helpful.
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Tuesday, November 7, 2017

If I could give zero stars I would. If you get through their phone system you are lucky, but then don't expect much as nobody will no the answer to your questions and yes, they will tell you that there is nothing they can do for you. By far the worse experience. Thank goodness my firm is firing them this year.

7 of 7 people found this review helpful.
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Friday, October 20, 2017

totaling devoid of the customer needs. nobody can give a straight answer been dealing with these people for years and never changes. I would switch if I could

8 of 8 people found this review helpful.
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Thursday, August 4, 2016

Medical Flex pay seems to be run by monkeys, I have many different flex pay accounts but they question everything. They froze my account after talking to a rep and he told me it wasn't. After dealing with 10 other companies managing my medical flex account Mercer is the worst! I think they want to keep my money, bad experience.

11 of 11 people found this review helpful.
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This page was last updated 18 October 2019 09:52