Btc transaction stuck for couple of hours. Proxykey invoice time limit expired after 1 hour.
I sent them hash, that btc went through.
Support answer: Will review your account today and send you an update. Please keep an eye on your email.
11 Days later..: Please provide some more information on this transaction, like date, amount, name/email address, etc.
Time, btc address is on hash which I sent them with ticket. Address, name etc is on my account. I told them so, no answer again. :)
World class service, worth of the high price. 'Sarcasm intensifies.