Humanity (ShiftPlanning)

Humanity (ShiftPlanning)

2 Reviews · Last reviewed on 29 January 2019

Humanity (ShiftPlanning) Reviews

2.5

Good!

2 Reviews

Last reviewed on
29 January 2019

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Wednesday, January 30, 2019

from Boutique 1861

From a IT standpoint, Humanity is good scheduling app. It has a few issues from time to time, for overall satisfied with the application.

However, their service client is horrible. We have been with Humanity over 5 years now. And we so unsatisfied with the service that we looking at our options. They literally take you for granted as a customer and never get back to you. You have to run after them constantly and hope to get an answer. When they promise to get back to you, they don’t or tell you they sent you an email, which you of course never received.

For example, we had a new request regarding a service that they advised on their app (payroll integration). When we went forward with the change, they never got back to us. After multiple follow-ups on our end, they tell us our request is ‘’not a priority for them’’ - for a service THEY advertise. When we complained, they told us they would be getting back to us the following week. That was Nov 2018. We are Jan 2019, and I have yet to receive a proper follow-up even after my multiple attempts.

The app is not worth the service. I would recommend another one.

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Monday, June 2, 2014

Love their easy to use employee scheduling and HR management tools. I actually find myself spending less time doing payroll than ever before now. Give these guys a try and see if it's a fit. I was pleasantly surprised.

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This page was last updated 29 January 2019 09:08