3CLogic

3CLogic

3 Reviews

What is 3CLogic?

3CLogic is the premier voice-enabling solution for cloud platforms. The cloud contact center solution transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Built on Amazon Web Services (AWS), 3CLogic enables organizations to achieve seamless integrations with leading cloud-computing platforms such as ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit www.3clogic.com.

Serchen Index

70.00
74
Employees
3
Reviews
2,061
Followers
442
Likes

3CLogic Key Features

Interactive Voice Response (IVR)

Automatic Call Distribution

Skills-Based Routing

Multichannel Communications

Predictive Dialer

Click-to-Call

Athena Reporting Engine

Iris Scripting Engine

Quality Assurance Tools

Automatic Call Recording

Interactive Voice Response (IVR)

Automatic Call Distribution (ACD)

Skills-Based Routing

Multichannel Communications

Auto Dialers

Click-to-Call

Iris Scripting Engine

Quality Assurance Tools

Automatic Call Recording

Athena Reporting Engine

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3CLogic Reviews

5.0

Excellent!

3 Reviews

Last reviewed on
15 July 2021

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Thursday, July 8, 2021

We have been using 3cLogic now for about 2 months and are seeing a huge improvement over our last telephony software. The 3c team is extremely responsive to our needs and quick to answer any questions we may have. The software is easy to use and the ability to see the IVR Flow Analytics is truly amazing and such a powerful tool! They are a great vendor and team to work with!

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Friday, April 9, 2021

I have been impressed from demo to implementation with 3C Logic. Sometimes what you see in a demo does not always compare to production. 3C Logic does not disappoint. The depth of knowledge that the support team has is more than just the ServiceNow Fundamentals training. The seamless integration with ServiceNow is a game changer. Imagine a dashboard with real-time agent statics. I can click another tab, called Athena reports. This allows you to quickly drill down to Call Distribution, Calls by the month, or a Service Level Report. These are pre-defined reports. Nothing I had to build. 3C Logic has a product that thinks about all the stakeholders in call center. While our call center is not as elaborate as some, we were given the VIP treatment from planning to production. I could not be more pleased with our decision and look forward to growing our relationship.

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Monday, October 28, 2013

3CLogic is a superb piece of software for call centers. Since I have implemented 3CLogic I am happy to say I have no problems to report!

0 of 2 people found this review helpful.
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