3CLogic

3CLogic

1 Review · Last reviewed on 27 October 2013

What is 3CLogic?

3CLogic is a leading provider of multichannel (voice, email, text, chat, social media) cloud contact center solution designed to help organizations streamline their communication initiatives (sales, telemarketing, customer service, support, collections, appointment setting) in order to drive revenue and enhance the overall customer experience. Combining the power of Amazon Web Services (AWS) with its unique distributed architecture, 3CLogic offers its clients superior scalability, reliability, and cost savings, as well as seamless integration with other cloud-based solutions including CRM, customer service management, WFM, and WFO. In addition to traditional contact center features (i.e. IVR, ACD, predictive dialer, QA, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine, allowing for enhanced agent efficiency, greater performance insights, and more effective agent coaching.

3CLogic Key Features

Interactive Voice Response (IVR)

Automatic Call Distribution

Skills-Based Routing

Multichannel Communications

Predictive Dialer

Click-to-Call

Athena Reporting Engine

Iris Scripting Engine

Quality Assurance Tools

Automatic Call Recording

Interactive Voice Response (IVR)

Automatic Call Distribution (ACD)

Skills-Based Routing

Multichannel Communications

Auto Dialers

Click-to-Call

Iris Scripting Engine

Quality Assurance Tools

Automatic Call Recording

Athena Reporting Engine

3CLogic Reviews

5.0

Excellent!

1 Review

Last reviewed on
27 October 2013

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Monday, October 28, 2013

3CLogic is a superb piece of software for call centers. Since I have implemented 3CLogic I am happy to say I have no problems to report!

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This page was last updated 06 February 2018 01:20