Contact Cubed

Contact Cubed

0 Reviews

What is Contact Cubed?

Contact Cubed is a SaaS platform focusing on call center optimization - www.contactcubed.com.

We provide you a true explanation of root cause. You get an answer to the question: Where do I invest my time, money & people to improve my call center's performance & ultimately achieve my goals?

Our seamlessly integrated solution analyzes 100% of your calls through our proprietary Speech & Voice Analytics platform. A cognitive computing platform, Contact Cubed, combines your processes & goals with the power of industry specific A.I to give you the answers:

What Happened - Historic Analytics
Why it Happened - Diagnostic Modeling
What You Need to Do - Prescriptive Modeling
Where Do You Go Next - Predictive Modeling

-Best in class Speech and Voice Analytics accuracy

-Fully customizable Artificial Intelligence/Cognitive Intelligence powered Speech Analytics with industry and call type specific learning and insight models

-Fully customizable system alerts

-Two-way API capabilities to pass any data back to our clients CRM and reporting databases

-Unlimited call and screen recording capture and storage

-Unlimited fully customizable call scoring rubrics with in-audit call transcriptions and key word search capabilities

-Management Journal to allow for supervisors/managers/directors to document and collaborate on agents touch points and performance management

-Easy to consume data analytics with actionable reporting and dashboards

[email protected]

Serchen Index

18.00
4
Employees
0
Reviews
N/A
Followers
N/A
Likes

Contact Cubed Alternatives

Talkdesk

Talkdesk

Call Center Software

1,090

877

6,698

6,225
LiveVox

LiveVox

Call Center Software

506

82

595

265
3CLogic

3CLogic

Call Center Software

74

N/A

2,075

435
Telstra

Telstra

Call Center Software

36K

28

118K

928K
Cyfuture India Private Limited

Cyfuture India Pri..

Call Center Software

614

N/A

1,907

3,066
Kore

Kore

Call Center Software

412

N/A

5,537

7,563
Altitude Software

Altitude Software

Call Center Software

327

440

2,545

1,934
LocationSmart

LocationSmart

Call Center Software

7

110

1,901

371
AnswerConnect

AnswerConnect

Call Center Software

48

N/A

1,125

786
MattsenKumar LLC

MattsenKumar LLC

Call Center Software

600

N/A

907

2,416

Contact Cubed Reviews

0.0

Not Rated.

What do you think?

Help other software buyers make informed decisions.

Write a review

Be the first to review Contact Cubed!

It looks like Contact Cubed hasn’t been reviewed yet. If you are a customer of theirs or have used their services in the past, why don’t you be the first to leave a review and tell other visitors about your experience?

Write a review
Load More Results