Contact Cubed

Contact Cubed is a SaaS platform focusing on call center optimization - www.contactcubed.com.

We provide you a true explanation of root cause. You get an answer to the question: Where do I invest my time, money & people to improve my call center's performance & ultimately achieve my goals?

Our seamlessly integrated solution analyzes 100% of your calls through our proprietary Speech & Voice Analytics platform. A cognitive computing platform, Contact Cubed, combines your processes & goals with the power of industry specific A.I to give you the answers:

What Happened - Historic Analytics
Why it Happened - Diagnostic Modeling
What You Need to Do - Prescriptive Modeling
Where Do You Go Next - Predictive Modeling

-Best in class Speech and Voice Analytics accuracy

-Fully customizable Artificial Intelligence/Cognitive Intelligence powered Speech Analytics with industry and call type specific learning and insight models

-Fully customizable system alerts

-Two-way API capabilities to pass any data back to our clients CRM and reporting databases

-Unlimited call and screen recording capture and storage

-Unlimited fully customizable call scoring rubrics with in-audit call transcriptions and key word search capabilities

-Management Journal to allow for supervisors/managers/directors to document and collaborate on agents touch points and performance management

-Easy to consume data analytics with actionable reporting and dashboards

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