Why Intelligent Contacts Cloud Contact Center is an industry best.
Omni-channel interaction features that seamlessly integrates email, chat, SMS, and voice, to deliver a complete consumer communication experience.
Extremely powerful predictive dialing technology that uses machine learning and 4 different predictive algorithms to keep agents up to 40% busier than other platforms.
The most advanced Answering Machine Detection System in the market ensuring agents on outbound campaigns where voicemails are not left never receive those calls. This same technology also ensures that recorded voice messages are left on consumer's inbox in their entirety by correctly identifying start times.
PCI-DSS and HIPAA HiTRUST Certified
TCPA-compliant auto dialing infrastructure.
Skills Based Routing
Agent Scripting with Decision Trees
CRM Integration via API or Batch
Intelligent IVR (Payment IVR, Outbound IVR campaigns, Post Call IVR Surveys)
"Non-Techie" configuration design using drag and drop, checkboxes, and sliders to quickly build campaigns and route calls.
When paired with our fully-integrated PCI-Certified payment solutions, your contact center has all the tools to deliver excellent customer service regardless of industry.