Intelligent Contacts

Intelligent Contacts

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What is Intelligent Contacts?

Named "Top 10 CONTACT CENTER SOLUTION PROVIDERS - 2019" by CIO Applications.

** Named one of the MOST INNOVATIVE COMPANIES TO WATCH IN 2018 by The Silicon Review

** Named one of the 20 MOST PROMISING PAYMENT AND CARD SOLUTIONS in 2017 by CIOReview Magazine

The Intelligent Contacts Cloud Contact Center suite includes ACD groups with skills-based routing, an Intelligent IVR system with text-to-speech, full call recording, computer telephony integration (CTI), speech analytics, unified messaging, payment processing, call time optimization, automated payment negotiation, and real-time data services. With simple configuration via any web browser, Intelligent Contacts obliterates the complexity of call center setup and management.

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42.00
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Intelligent Contacts Key Features

PCI-DSS | HIPAA HiTRUST | TCPA Compliant

Speech Analytics

Skills Based Routing

Agent Scripting with Decision Trees

CRM Integration via API or Batch

Intelligent IVR (Payment IVR, Outbound)

Performance Dashboard

Advanced Analytics and Reporting

Ringless Voicemail Drops

Omnichannel (email, SMS, Chat, Voice)

What is Intelligent Contacts?


Intelligent Contacts Product Details

Why Intelligent Contacts Cloud Contact Center is an industry best.

Omni-channel interaction features that seamlessly integrates email, chat, SMS, and voice, to deliver a complete consumer communication experience. Extremely powerful predictive dialing technology that uses machine learning and 4 different predictive algorithms to keep agents up to 40% busier than other platforms.

The most advanced Answering Machine Detection System in the market ensuring agents on outbound campaigns where voicemails are not left never receive those calls. This same technology also ensures that recorded voice messages are left on consumer's inbox in their entirety by correctly identifying start times.

PCI-DSS and HIPAA HiTRUST Certified TCPA-compliant auto dialing infrastructure. Speech Analytics Skills Based Routing Agent Scripting with Decision Trees CRM Integration via API or Batch Intelligent IVR (Payment IVR, Outbound IVR campaigns, Post Call IVR Surveys) "Non-Techie" configuration design using drag and drop, checkboxes, and sliders to quickly build campaigns and route calls.

When paired with our fully-integrated PCI-Certified payment solutions, your contact center has all the tools to deliver excellent customer service regardless of industry.


Intelligent Contacts Support & Customer Service

At Intelligent Contacts, we treat our clients as our business partners and that’s not a marketing slogan—it’s the reality. The more successful they are using our solutions, the more successful we are.

Unlike other providers in the industry, our growth reflects their growth. We maintain their trust and loyalty by providing the best tools for revenue recovery in the industry. We create solutions that are frictionless for our clients and their customers and if anything isn’t working as it should, we’re responsive and accountable. As a result, our client retention rates are 98%+ year after year.


Countries Intelligent Contacts Services Available In

United States and Canada


Intelligent Contacts Pricing

Unlimited Agents and Administrative seats. You only pay for the minutes you use and our rates are the most competitive in the industry.


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