TeamSupport.com

TeamSupport.com

34 Reviews

What is TeamSupport.com?

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Serchen Index

85.77
56
Employees
34
Reviews
16K
Followers
17K
Likes

TeamSupport.com Key Features

Email Integration

Ticket Automation & Deflection

Customer & Contacts Database

Customer Self-Service

Knowledge Base

Screen & Video Recording

Customer Distress Index & Customer Alert

Fully Customizable

Ticket Collision Prevention

Service Level Agreements

What is TeamSupport.com?


TeamSupport.com Free Trial Information

14 day free trial - full access, no credit card required!


TeamSupport.com Pricing

Pricing starts at $50 per user per month with annual billing. Visit our website for full pricing details: https://www.teamsupport.com/customer-support-software-pricing


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TeamSupport.com Reviews

4.9

Excellent!

34 Reviews

Last reviewed on
04 June 2015

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Friday, June 5, 2015

Verified Review

We use TeamSupport on a daily basis. It is a great tool and the team are always trying to proactively improve the system.

The support that we were able to offer to our customers was an enjoyable experience thanks to this great software.

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Friday, June 5, 2015

Our company is just getting started with TeamSupport. I would feel dishonest giving 5 stars this early in the game! So far, we really like the system and have very much appreciated the help and training that we have received from the TeamSupport staff. If things proceed as I expect, I will happily edit this to a 5-star review in a few months!

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Friday, June 5, 2015

The TeamSupport App allows us to seamlessly coordinate our Customer Tickets right along side our Internal Tickets with IT...add to that the capability of hosting our Customer Facing Help Documents and Product Release Notes all in the same application and we have a great addition to the MSI Team!

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Friday, June 5, 2015

Great site working tech support with this is a breeze keeps track of every action so that i know every thing before i get into the call can do what i need to

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Thursday, August 21, 2014

It's truly a powerful system that has helped a spread out support team stay connected in multiple ways. From collaboration to data management this system does it all from one sleek web interface.
The integration solutions they offer can also make it really simple to connect to existing systems you may already be using.
And their sales and support communication far exceed any other system we reviewed thus making it easy to get up and running.

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Thursday, August 21, 2014

Team Support is very user friendly! We are easily able to look up our clients, see what tickets are out there for them, both open and closed, and make modifications. Even if a ticket has been closed, someone else can re-open that ticket (as long as they have security access) and add additional notes or provide feedback. The 'Visible to Customers' option is nice because if you want to keep your customers in the loop as to what is going on with that ticket, you can check that. If not, they will not see your comments, but will get a notification when the case has been resolved and the ticket has been closed. I would highly recommend Team Support to anyone! Great product!

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Thursday, August 21, 2014

Our support team had been using a shared email box to support our clients. Migrating to TeamSupport has greatly improved our ability to manage our client inquiries and respond in a more timely manner.

The support we have received from Teamsupport has also been excellent. They have been responsive and in some cases, made modifications to the application to meet our needs.

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Thursday, August 21, 2014

Our company uses Team Support as a main component of our communication with our customers. We also use Team Support to hold customer contact info and Wiki articles.

Team Support is great tool for our company.

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Thursday, August 21, 2014

We have been with TeamSupport for going on 3 years now and we love the tool. It is a great way for our company to track our tickets and actions and pull data on our client's customer support and service we provide. We are more organized than we have ever been before and we are able to collaborate as a team on tickets in order to close them out in a timely manner. TeamSupport makes it easy for our company to provide great customer service.

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Wednesday, August 20, 2014

We've been using TeamSupport for a few years now to track bugs, keep track of development and testing and to track customer support issues.

They keep adding features to make it even more useful, and the TeamSupport staff have been helpful whenever I have needed to contact them.

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