Customer Service Software

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What is Online Customer Service Software?

Online Customer Service Software works as a customer support solution. It can track user queries with a specific number allowing for troubleshooting of errors at greater speed. Additional features can include a knowledge base that will help support teams to resolve the issues in a short time. The Customer Service Software here is offered under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and can be accessed when needed through a client or web browser. If you’re looking for similar online software like Customer Service Software, consider our Customer Support or Customer Satisfaction Software categories.

Read more about Customer Management on our blog
Freshdesk

Customer Service Software


Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel.. Learn more about Freshdesk.



Serchen Index
92.00
500 Employees
6,390 Subscribers
21K Followers
67K Likes
Zoho Desk

Customer Service Software


We are currently waiting for our team of software specialists to complete their research on Zoho Desk. A more detailed breakdown of their services and company reviews are currently available on their profile page. Learn more about Zoho Desk.



Serchen Index
82.00
5,783 Employees
N/A Subscribers
63K Followers
175K Likes
Directly

Customer Service Software


Directly provides resilience to companies by delivering more automated and elastic customer support operations. Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables.. Learn more about Directly.



Serchen Index
76.00
339 Employees
N/A Subscribers
1,005 Followers
5,501 Likes
Kustomer

Customer Service Software


Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views.. Learn more about Kustomer.



Serchen Index
65.00
155 Employees
112 Subscribers
1,598 Followers
307 Likes
Channels

Customer Service Software


Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither.. Learn more about Channels.



Serchen Index
59.00
65 Employees
N/A Subscribers
1,000 Followers
1,285 Likes
ThinkOwl

Customer Service Software


Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence-based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. It.. Learn more about ThinkOwl.



Serchen Index
58.00
14 Employees
526 Subscribers
1,451 Followers
3,913 Likes
MightyCall

Customer Service Software


We are currently waiting for our team of software specialists to complete their research on MightyCall. A more detailed breakdown of their services and company reviews are currently available on their profile page. Learn more about MightyCall.



Serchen Index
54.00
54 Employees
N/A Subscribers
1,620 Followers
N/A Likes
Textline

Customer Service Software


Textline is a platform that makes it easy to send and respond to text messages as a business or organization. Phone calls and email are on the decline, while 95 percent of texts are read within 3 minutes of being sent. Texting is the standard mode of communication in.. Learn more about Textline.



Serchen Index
54.00
35 Employees
N/A Subscribers
187 Followers
4,062 Likes
Slaask

Customer Service Software


Over 60,000 plus teams worldwide use Slack to communicate with each other. But, none of these teams have been able to use it to communicate with their site's visitors. Until now. Introducing Slaask. A customer service chat app for Slack. Bringing all your team -and.. Learn more about Slaask.



Serchen Index
54.00
15 Employees
49 Subscribers
3,298 Followers
348 Likes
Brand Embassy

Customer Service Software


Brand Embassy is an omnichannel cloud-based customer service platform, allowing interaction through integrated social networks, messaging, live chat and Chatbot service powered by AI. Brand Embassy is trusted by enterprises such as T-Mobile, Vodafone, Alibaba, Puma.. Learn more about Brand Embassy.



Serchen Index
53.00
64 Employees
N/A Subscribers
2,072 Followers
N/A Likes
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