Channels

Channels

0 Reviews

What is Channels?

Channels is the only app you need to power up your customer service! How come?

Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps.

This neither helps your business nor improves customer satisfaction.

And that’s where Channels comes to the rescue.

Channels integrates with your favorite 🛒 platforms such as Shopify, Magento, and Pipedrive to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point.

Put an end to the interview-like customer support phone calls!

Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop and even your 📱smartphone thanks to our Mobile App!

Also, Channels integrates with your LiveChat 💬and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text…

On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are:

🎙️Call recordings - so you can always come back to an important conversation and lose no important detail

🌎International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from

🤑Affordable call rates - so your customer service solution doesn’t hurt your wallet

🎯IVR - so your customers get straight to the right agent

🤗Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you

If you’d like to try out Channels, there was no better time to do so, as ➕there’s a 7-day free trial➕ No credit card required, no limitations!

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Channels Key Features

Mobile App

Click-to-Call widget

eCommerce (Shopify, Magento) Integration

LiveChat Integration

Pipedrive Integration

International phone numbers

Toll-Free numbers

IVR

Call recordings

Live-listening

What is Channels?


Channels Product Details

What makes us stand out from the crowd is integrations (and how we use them) are definitely one of our biggest advantages. That's because our solution perfectly fits into your current workflow and doesn't make you jump between various software to make the most out of it.

By using customer data that platforms such as Shopify and Magento gather, we can present crucial customer details right when your customers are calling, therefore making it easy to take the call from 0 to hero.

Besides that, Channels lets you build a fully-functional support center with tools such as an IVR, Click-to-Call widget, Mobile App, call recordings, and live-listening. It's a flexible solution that will allow you to service your customers the way they deserve.


Channels Support & Customer Service

Our promise is that we will be Always at your service

Our 24/7 customer support will be waiting for your queries at all times. You can contact us via email: [email protected], give us a call: +1 435 553 234 or hit us up on the live chat.

Alternatively, if you prefer contact via social media, we’re present on Twitter, Facebook, and LinkedIn.


Countries Channels Services Available In

We serve businesses of all sizes, no matter the industry or where they are located. We operate globally.

Any company that wants to provide excellent customer service will benefit from using Channels. That being said, online stores and eCommerce companies will benefit a lot thanks to Shopify and Magento integrations.

Also, anyone who already uses LiveChat will be able to make their solution even more worth the price. The same goes for salespeople who are operating through Pipedrive and want to better the process of sales calls. Yet, if your goal is to have a reliable business phone solution to efficiently communicate with your customers, Channels is a way to go!


Channels Free Trial Information

We offer a 7-day free trial during which you can test our software with no limitation. No credit card required, just sign up and give it a try!


Channels Pricing

Our pricing is very simple.

The Basic plan goes for $24/month when billed annually and $29/month when billed monthly. The Basic plan includes:

-IVR

-Free incoming calls

-30 days of call recordings storage

-eCommerce Integrations

-LiveChat Integration

If you want to get 100% of what Channels has to offer, choose a PRO plan which goes for $39/month when billed annually and $49/month when billed monthly. The Pro plan includes:

-IVR

-Free incoming calls

-365 days of call recordings storage

-eCommerce Integrations

-LiveChat Integration

-Live-listening Included


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Channels Reviews

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