Online Issue Tracking Software (or "Issue Tracking System") is computer software used by organizations to maintain a database of current issues and problems, and the progress made in resolving those problems. When an issue occurs, a new support ticket is entered into an ITS system with all relevant details available. The ticket is forwarded to appropriate support staff, who update the ticket as they work to resolve the issue. When the issue is fixed, the ticket is closed and removed from the tracking system, or archived. The Issue Tracking Software here is offered under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and can be accessed when needed through a client or web browser. If you’re looking for similar online software like Issue Tracking Software, consider our Complaint Management or Help Desk Software categories.