Best Customer Management Software Reviews 2020

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What is Online Customer Management Software?

Online Customer Management Software consists of many different applications that are hosted ‘on-demand’ under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and accessed when it’s needed. Customer Management Software includes services such as CRM, Feedback Management and Help Desk Software, which users can access primarily through interfaces such as web browsers. If you’re looking for similar online software, consider our Marketing or Sales categories.

Read more about Customer Management on our blog

Showing 20 of 1,462 results.

Pipedrive

CRM to close 28% more deals after your first year


It’s true. Pipedrive users close 28% more deals after their first year. Track your sales conversations, eliminate admin tasks, get more leads and uncover how you win. Get set up in 2 minutes and try it for 14-days free – no credit card needed.   Learn more about Pipedrive.



Serchen Index
83.00
608 Employees
7,430 Subscribers
11K Followers
59K Likes
Global Shop Solutions

We simplify your manufacturing.


Manage your customers, leads and vendors from any device with Global Shop Solutions CRM software. Empower your salesforce to sell while integrating your data with your shop floor, inventory, scheduling, shipping and more. Learn more about Global Shop Solutions.



Serchen Index
82.00
290 Employees
625 Subscribers
1,109 Followers
2,596 Likes
Commence

The Most Trusted Name in CRM


The # 1 competitor to industry giants Microsoft CRM and Salesforce.com. Robust feature set that’s easier to use and half the cost. Offers best practices and an array of value added customer services for sales and marketing. Used by several thousand small to mid-size businesses. A MUST HAVE ON YOUR SHORT LIST. Learn more about Commence.



Serchen Index
71.80
22 Employees
43 Subscribers
520 Followers
683 Likes
LiveAgent

LiveAgent Help Desk Software


LiveAgent is the most reviewed and #1 rated help desk software that helps you bring personalization to your customer interactions. It combines all of your communication channels: email, live chat, calls, and social media into a shared company inbox Learn more about LiveAgent.



Serchen Index
66.53
13 Employees
N/A Subscribers
8,994 Followers
N/A Likes
Acquire

Omnichannel customer engagement software


Equip your teams to sell and support in just one platform, with one unified view. Build your best customer experience with features including chatbot, live chat, secure cobrowse, and video calling. All with Acquire. Learn more about Acquire.



Serchen Index
65.00
104 Employees
165 Subscribers
1,573 Followers
341 Likes
Strikedeck, a Medallia company

The Leading Customer Success Platform


Strikedeck’s Customer Success platform equips you with the necessary tools to understand your customer’s usage trends, harness business analytics, assess customer health, prevent churn, and foster key business partnerships – all in one cohesive system. Learn more about Strikedeck, a Medallia company.



Serchen Index
57.00
23 Employees
N/A Subscribers
6,472 Followers
107 Likes
Pipeliner CRM

The Better CRM


With exceptional adoption and engagement by users, low total cost of ownership, rapid ROI and the most visual, dynamic interface available - take a free, no-obligation trial and see the Pipeliner CRM difference other sales teams are experiencing. Learn more about Pipeliner CRM.



Serchen Index
54.67
122 Employees
1,690 Subscribers
56 Followers
N/A Likes
Seekify Pte Ltd

Customer Experience Automation platform


Turn Customer-Facing Teams Into Customer Champions. We bring your customer experience visibly into action by rebooting your customer-facing teams across the entire organization. Learn more about Seekify Pte Ltd.



Serchen Index
44.00
21 Employees
17 Subscribers
33 Followers
23 Likes
Salesforce Essentials



Salesforce Essentials makes it possible to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM for small business that is easy to use, setup, and maintain — for just $25 per user per month. Because this small.. Learn more about Salesforce Essentials.



Serchen Index
96.67
1,000 Employees
1,410 Subscribers
74K Followers
760K Likes
LivePerson



LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with.. Learn more about LivePerson.



Serchen Index
96.25
1,282 Employees
N/A Subscribers
10K Followers
23K Likes
Zoho



At Zoho, software is our craft and passion. We create beautiful software to solve business problems. Over the past decade of our journey, the Zoho suite has emerged to be a leader in the cloud and on your devices. As much as we love software, it is our people and our.. Learn more about Zoho.



Serchen Index
95.33
5,360 Employees
61K Subscribers
61K Followers
175K Likes
Zendesk



Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use. Since then,.. Learn more about Zendesk.



Serchen Index
94.36
3,815 Employees
11K Subscribers
82K Followers
142K Likes
Salesforce.com



Fifteen years ago, we launched salesforce.com with a vision to reinvent CRM in the cloud. And a new technology model was born. We also put aside 1% of our equity, 1% of our employees’ time, and 1% of our product, and formed the Salesforce.com Foundation. These two.. Learn more about Salesforce.com.



Serchen Index
94.00
40K Employees
141K Subscribers
514K Followers
760K Likes
UserTesting.com



**About UserTesting** UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create.. Learn more about UserTesting.com.



Serchen Index
94.00
971 Employees
N/A Subscribers
42K Followers
79K Likes
Freshdesk



Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel.. Learn more about Freshdesk.



Serchen Index
92.00
500 Employees
N/A Subscribers
21K Followers
67K Likes
LiveChat



LiveChat - premium live chat software for online sales and customer service. For over 15 years, we've been working on a beautiful and simple live chat product for real-time customer service and online sales. Now, LiveChat is used by more than 29,000 businesses.. Learn more about LiveChat.



Serchen Index
90.00
101 Employees
N/A Subscribers
18K Followers
64K Likes
eGain



eGain customer engagement solutions deliver digital transformation for leading brands. Learn more about eGain.



Serchen Index
88.00
681 Employees
574 Subscribers
2,592 Followers
1,291 Likes
RescueAssist



Simplifying how people interact with each other and the world around them to drive meaningful insight, deeper relationships and better outcomes for all has helped LogMeIn grow to become one of the world’s top 10 SaaS companies with a leadership position in every one.. Learn more about RescueAssist.



Serchen Index
86.00
2,980 Employees
1,030 Subscribers
12K Followers
16K Likes
Genesys



Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100.. Learn more about Genesys.



Serchen Index
86.00
5,569 Employees
N/A Subscribers
23K Followers
17K Likes
TeamSupport.com



TeamSupport is a simple yet advanced customer service and support software solution built specifically for B2B technology companies. We understand that as a B2B company you need to manage customers at a COMPANY level - not just one ticket at a time. Our collaborative.. Learn more about TeamSupport.com.



Serchen Index
83.82
42 Employees
N/A Subscribers
18K Followers
17K Likes

This page was last updated 21 July 2020 08:42