Customer Management Software

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What is Online Customer Management Software?

Online Customer Management Software consists of many different applications that are hosted ‘on-demand’ under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and accessed when it’s needed. Customer Management Software includes services such as CRM, Feedback Management and Help Desk Software, which users can access primarily through interfaces such as web browsers. If you’re looking for similar online software, consider our Marketing or Sales categories.

Read more about Customer Management on our blog
ConnectWise

ConnectWise Control Support & Access


With ConnectWise Control, remotely view and control devices from anywhere. Whether you primarily support your customers personal computers or a huge enterprise infrastructure, Control allows you to quickly and effectively resolve problems. Learn more about ConnectWise.



Serchen Index
98.00
828 Employees
3,680 Subscribers
14K Followers
22K Likes
Global Shop Solutions

We simplify your manufacturing.


Manage your customers, leads and vendors from any device with Global Shop Solutions CRM software. Empower your salesforce to sell while integrating your data with your shop floor, inventory, scheduling, shipping and more. Learn more about Global Shop Solutions.



Serchen Index
83.00
295 Employees
657 Subscribers
1,113 Followers
2,594 Likes
Daylite for Mac & iPhone

Grow Your Boutique Firm with Daylite


Available exclusively for Apple devices. Manage your clients, deals, and projects all in one place. Daylite helps you remember every detail about your clients, when to follow up, and what needs to happen next on projects. Try free for 30 days! Learn more about Daylite for Mac & iPhone.



Serchen Index
76.33
50 Employees
161 Subscribers
3,331 Followers
1,025 Likes
Commence

The Most Trusted Name in CRM


The # 1 competitor to industry giants Microsoft CRM and Salesforce.com. Robust feature set that’s easier to use and half the cost. Offers best practices and an array of value added customer services for sales and marketing. Used by several thousand small to mid-size businesses. A MUST HAVE ON YOUR SHORT LIST. Learn more about Commence.



Serchen Index
71.81
22 Employees
41 Subscribers
507 Followers
682 Likes
Strikedeck, a Medallia company

The Leading Customer Success Platform


Strikedeck’s Customer Success platform equips you with the necessary tools to understand your customer’s usage trends, harness business analytics, assess customer health, prevent churn, and foster key business partnerships – all in one cohesive system. Learn more about Strikedeck, a Medallia company.



Serchen Index
58.00
23 Employees
84 Subscribers
6,409 Followers
164 Likes
Salesforce Essentials



Salesforce Essentials makes it possible to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM for small business that is easy to use, setup, and maintain — for just $25 per user per month. Because this small.. Learn more about Salesforce Essentials.



Serchen Index
96.67
47K Employees
1,700 Subscribers
74K Followers
764K Likes
LivePerson



LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with.. Learn more about LivePerson.



Serchen Index
96.25
1,282 Employees
N/A Subscribers
10K Followers
23K Likes
Freshdesk



Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel.. Learn more about Freshdesk.



Serchen Index
96.00
7,948 Employees
6,820 Subscribers
22K Followers
67K Likes
Zendesk



Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use. Since then,.. Learn more about Zendesk.



Serchen Index
94.36
4,271 Employees
14K Subscribers
89K Followers
146K Likes
Pipedrive



Pipedrive is the first CRM platform made for salespeople, by salespeople. In 2010, our co-founders set out to build a customer relationship management (CRM) and sales pipeline tool that helps users visualize their sales processes and get more done. They knew from.. Learn more about Pipedrive.



Serchen Index
94.00
608 Employees
8,070 Subscribers
12K Followers
59K Likes
Salesforce.com



Fifteen years ago, we launched salesforce.com with a vision to reinvent CRM in the cloud. And a new technology model was born. We also put aside 1% of our equity, 1% of our employees’ time, and 1% of our product, and formed the Salesforce.com Foundation. These two.. Learn more about Salesforce.com.



Serchen Index
94.00
45K Employees
147K Subscribers
532K Followers
764K Likes
Zoho CRM



Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Sales Force Automation: Zoho.. Learn more about Zoho CRM.



Serchen Index
94.00
8,600 Employees
66K Subscribers
68K Followers
176K Likes
UserTesting.com



**About UserTesting** UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create.. Learn more about UserTesting.com.



Serchen Index
94.00
971 Employees
N/A Subscribers
42K Followers
79K Likes
LiveChat



LiveChat - premium live chat software for online sales and customer service. For over 15 years, we've been working on a beautiful and simple live chat product for real-time customer service and online sales. Now, LiveChat is used by more than 29,000 businesses.. Learn more about LiveChat.



Serchen Index
91.00
101 Employees
N/A Subscribers
18K Followers
69K Likes
eGain



eGain customer engagement solutions deliver digital transformation for leading brands. Learn more about eGain.



Serchen Index
88.00
681 Employees
594 Subscribers
2,593 Followers
1,310 Likes
RescueAssist



Simplifying how people interact with each other and the world around them to drive meaningful insight, deeper relationships and better outcomes for all has helped LogMeIn grow to become one of the world’s top 10 SaaS companies with a leadership position in every one.. Learn more about RescueAssist.



Serchen Index
86.00
2,980 Employees
1,060 Subscribers
12K Followers
16K Likes
Genesys



Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100.. Learn more about Genesys.



Serchen Index
86.00
5,569 Employees
5,400 Subscribers
34K Followers
33K Likes
Kavi Workspace



Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing.. Learn more about Kavi Workspace.



Serchen Index
84.00
360 Employees
431 Subscribers
3,856 Followers
1,535 Likes
Vendasta



Vendasta's White Label Platform powers 1,200+ partners and 25,000+ salespeople selling to more than one million local businesses. Learn more about Vendasta.



Serchen Index
84.00
444 Employees
3,450 Subscribers
3,708 Followers
21K Likes
TeamSupport.com



TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom.. Learn more about TeamSupport.com.



Serchen Index
83.82
42 Employees
N/A Subscribers
17K Followers
17K Likes

This page was last updated 21 December 2020 08:16