LivePerson

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LivePerson

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About LivePerson

LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, HSBC, EE, IBM, L'Oréal, Orange, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers.

LivePerson has been innovating digital connections between brands and consumers for more than 20 years, starting with the invention of live chat on websites by our founder and CEO, Robert LoCascio, back in 1995. Since then, it’s been driving consumer communication technology through the evolution of predictive intelligence and customer transcript insights.

LivePerson is driving today’s new era of messaging, conversational design, and the integration of bots/AI into the customer care of the world’s largest brands.

LivePerson Product Details

Powerful, scalable, and amazingly simple brand-to-consumer messaging tools

LivePerson has been the leading provider of chat for more than 20 years. We take pride in our constant innovation that makes us the industry leader in all desktop and mobile messaging applications.

Our product, LiveEngage®, now lets you message consumers through the channel of their choice. Whether on your website, app, or mobile web, engagements can be set up anywhere and customized however you want. Consumers can contact you or, more importantly, continue a conversation with you — starting off wherever it’s most convenient for them.

Learn more: https://www.LivePerson.com/LiveEngage

LivePerson Support & Customer Service

Meaningful connections and helping others is part of the cultural DNA at LivePerson. LivePerson Technical Support is driven by the same rules. Helping to contribute to your success and enabling you to deliver as much value as possible from your LivePerson deployment is at the heart of what we do.

24/7 support: https://support.liveperson.com/

Countries LivePerson Services Available In

Our global team of 1,000+ experts is committed to our mission of making life easier by transforming how people communicate with brands. Every LivePerson employee across our 13 offices worldwide works by the same standards to ensure our customers get the best possible product and service.

Our headquarters are in New York City, with technology hubs in Israel; Mannheim, Germany; Mountain View, California; and Atlanta, Georgia.

LivePerson Pricing

LiveEngage is the world's #1 messaging and bots platform! Plans are tailored to the needs and opportunities of your industry and business. Visit our site to get more info and request a demo for more accurate pricing quotes.

https://www.liveperson.com/pricing

LivePerson Key Features

  • Chat
  • chatbot
  • ai
  • live chat

LivePerson Reviews

4.6

Out of 5 stars
(8 Reviews)

Excellent!

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LivePerson
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Tuesday, August 28, 2018

Simple and Easy way for communication

The application, LivePerson makes it extremely easy and efficient for me to connect with customers for my ongoing business

Pros
The application, LivePerson makes it extremely easy and efficient for me to connect with customers for my ongoing business

Cons
The thing that i dislike most about the application, Liveperson, is that the graphic user interface can use a much needed update.

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Monday, August 27, 2018

Simple and Easy way for communication

The application, LivePerson makes it extremely easy and efficient for me to connect with customers for my ongoing business

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Saturday, August 25, 2018

LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website.
I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc

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Friday, August 10, 2018

The best software app ever

This gives me the ability to see all my hot keys on the right side of the box which makes life easier and very convenient

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Thursday, August 9, 2018

My experience with Liveengage has been perfect.

Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this.
I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website.

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Monday, July 9, 2018

does the job.

works well for smaller organizations, especially where there are application engineers as well as in person sales teams to make sure they're online when necessary

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Monday, June 25, 2018

Newbie to chat, great for org.

Great way to have multiple employees respond to web inquiries, lowering call volume and non-sales lead form submissions.

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Friday, April 27, 2018

the go to live chat experience

customer will love this direct channel to customer support. and admins love it as they can audit all comms with customers via a dashboard

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LivePerson Screenshots

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This page was last updated 31 August 2018 09:54