Social Intents

Sarah

Great App!

We've had this app for a little over a year. I use it everyday, multiple times a day. The app is reliable - we are now expanding our usage of it. We've gotten great feedback since installing it. Whenever I need assistance Social Intents agents are available on their own Live Chat and ready to help. Great application!

Anonymous

Quick way to get in contact with customers

What do you like best about the product?
The way it's like text messaging and really laid back
What do you dislike about the product?
Home nothing like I said before it's really easy to use.
What problems is the product solving and how is that benefiting you?
There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

Precious

Socially Available

What do you like best about the product?
I enjoy being able to engage with coworkers and stay in contact with others on a professionally.
What do you dislike about the product?
So far I have no dislikes about social intent
What problems is the product solving and how is that benefiting you?
I'm able to communicate with others quickly and efficiently.

Manju

What do you like best about the product?
It allows me to create multiple groups, chats and teams. There is no lag at all and it works smoothly. Staying in contact with team members is imperative in WFH world. Staying connected is very easy with it.
What do you dislike about the product?
Nothing yet. I like it very much. First time I needed time to a hang of it.
What problems is the product solving and how is that benefiting you?
WFH has isolated the teams a lot, it has created an office-like environment by keeping the employees connected via chat and calls.

Anonymous

Social Intents

What do you like best about the product?
I like that I can chat with a person in real -time. Social Intent allows me to provide answers to a hundreds of student on Microsoft Teams with ease. The online support is great as well.
What do you dislike about the product?
There is not too much I dislike about the product.
What problems is the product solving and how is that benefiting you?
I can communicate with other customer support in real-time while I am assisting a customer. One benefit I have realized is I can transfer files while chatting with the customer, which speeds up the process of customer service.

Verified Reviewer

Social Intents review
Pros
Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use.
Cons
It does not offer some advanced features but it's still fine, still a good platform.

Verified Reviewer

Great integration for any business using teams
Pros
Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!
Cons
Great if you just want to add live chat to your website, but there are other options out there that offer more.

James

Perfect solution, easy to integrate and best online support I've ever had!
Pros
It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.
Cons
We are yet to find anything missing or anything that doesn't meet our high standards.
Reasons for Choosing Social Intents
Ease of setup and customization while still being able to plug into MS Teams directly for a familiar solution for the client.
Reasons for Switching to Social Intents
Microsoft teams is great for internal chat however its lacking customization for live website chat.
Comments (Benefits)
I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!