Freshchat

Freshchat

1 Review · Last reviewed on 07 December 2017

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Freshchat Reviews

5.0

Excellent!

1 Review

Last reviewed on
07 December 2017

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Friday, December 8, 2017

Verified Review

from Facilicom (Axxicom/Trigion Airport Caddy)

Switching to Freshchat for the customer support in our foundation proved to be a successful decision. Unlike competitors like Zendes our agents won't need to be online all the time. A customer asks something, the bot gathers relevant information such as name, phone and e-mail and once one of our agents is online they reply to the chat. The customer will be notified by e-mail or pushnotification. The customer can even leave our website due to this e-mail notification. As we work with volunteers we can never guarantee to be online all day but now with Freshchat we won't miss a chat anymore!

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This page was last updated 07 December 2017 08:56