Customer Management Software

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Online Customer Management Software consists of many different applications that are hosted ‘on-demand’ under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and accessed when it’s needed. Customer Management Software includes services such as CRM, Feedback Management and Help Desk Software, which users can access primarily through interfaces such as web browsers. If you’re looking for similar online software, consider our Marketing or Sales categories.

Workbooks

CRM software and co-funded implementation.


Lower the cost of implementation as well as the risk of your CRM project failing, with co-funding at every stage from Workbooks. We’re unique among CRM vendors because we provide both software and services, which means we can invest in your CRM success. Learn more about Workbooks.



Serchen Index
83.53
67 Employees
121 Subscribers
2,794 Followers
1,724 Likes
Commence

The Most Trusted Name in CRM


The # 1 competitor to industry giants Microsoft CRM and Salesforce.com. Robust feature set that’s easier to use and half the cost. Offers best practices and an array of value added customer services for sales and marketing. Used by several thousand small to mid-size businesses. A MUST HAVE ON YOUR SHORT LIST. Learn more about Commence.



Serchen Index
75.78
24 Employees
41 Subscribers
486 Followers
675 Likes
eWay-CRM

The Best CRM for Outlook


eWay-CRM is the best CRM for Outlook. Also contains apps for web and mobiles. It helps manage Customers, Sales, Projects, and Bulk Emails. Track communication history, plan follow-ups, automate company processes and much more. Learn more about eWay-CRM.



Serchen Index
72.01
10 Employees
189 Subscribers
99 Followers
1,659 Likes
ThinkOwl

Customer Service Software Powered by AI


ThinkOwl is an AI-based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources. Learn more about ThinkOwl.



Serchen Index
69.00
14 Employees
435 Subscribers
1,436 Followers
3,817 Likes
Recollective

Deliver Rich Insights


Recollective is a community-based platform for online qualitative research with powerful social and activity-based features to deliver rich insights. Learn more about Recollective.



Serchen Index
63.40
68 Employees
N/A Subscribers
798 Followers
209 Likes
Gemini

Help Desk and Integrated Issue Tracking


If you can’t have or don’t want a collection of suboptimal SaaS tools, Gemini is the answer. Fully integrated Helpdesk and Agile Issue Tracking plus a sophisticated App Framework to build all the extensions and integrations you could ever need. Learn more about Gemini.



Serchen Index
60.44
24 Employees
N/A Subscribers
1,309 Followers
N/A Likes
LivePerson



LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with.. Learn more about LivePerson.



Serchen Index
91.03
1,282 Employees
N/A Subscribers
10K Followers
22K Likes
Freshdesk



Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel.. Learn more about Freshdesk.



Serchen Index
90.00
7,948 Employees
6,930 Subscribers
22K Followers
66K Likes
Zendesk



Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use. Since then,.. Learn more about Zendesk.



Serchen Index
89.87
4,449 Employees
15K Subscribers
98K Followers
150K Likes
Zoho CRM



Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Sales Force Automation: Zoho.. Learn more about Zoho CRM.



Serchen Index
88.00
8,600 Employees
72K Subscribers
84K Followers
178K Likes
Salesforce.com



Fifteen years ago, we launched salesforce.com with a vision to reinvent CRM in the cloud. And a new technology model was born. We also put aside 1% of our equity, 1% of our employees’ time, and 1% of our product, and formed the Salesforce.com Foundation. These two.. Learn more about Salesforce.com.



Serchen Index
88.00
45K Employees
153K Subscribers
571K Followers
771K Likes
LiveChat



LiveChat - premium live chat software for online sales and customer service. For over 15 years, we've been working on a beautiful and simple live chat product for real-time customer service and online sales. Now, LiveChat is used by more than 30,000 businesses.. Learn more about LiveChat.



Serchen Index
88.00
220 Employees
N/A Subscribers
19K Followers
75K Likes
UserTesting.com



**About UserTesting** UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create.. Learn more about UserTesting.com.



Serchen Index
87.40
1,552 Employees
N/A Subscribers
43K Followers
79K Likes
TeamSupport.com



TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom.. Learn more about TeamSupport.com.



Serchen Index
85.77
56 Employees
N/A Subscribers
15K Followers
16K Likes
eGain



eGain customer engagement solutions deliver digital transformation for leading brands. Learn more about eGain.



Serchen Index
84.00
681 Employees
591 Subscribers
2,617 Followers
1,367 Likes
SugarCRM



SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs. For too long, companies have been stuck with high-maintenance CRMs that require.. Learn more about SugarCRM.



Serchen Index
82.80
537 Employees
6,070 Subscribers
22K Followers
9,002 Likes
SALESmanago



SALESmanago is the only no-code, AI-driven Customer Data and Marketing Automation Platform, used by 3000+ midmarket and large Enterprises in 50 countries including Starbucks, Vodafone, BMW, Crocs, Victoria's Secret and many other global brands. Financial Times ranks.. Learn more about SALESmanago.



Serchen Index
82.00
316 Employees
1,220 Subscribers
3,969 Followers
89K Likes
Keap



Keap is on a mission to simplify growth for millions of small businesses. For 15 years, Keap has been helping small businesses get organized so they can deliver great service and close more business. Today the pioneer of CRM and marketing automation software for small.. Learn more about Keap.



Serchen Index
82.00
364 Employees
9,850 Subscribers
35K Followers
216K Likes
LiveAgent



LiveAgent has been on the market since 2004, helping thousands of companies across different industries improve their customer service. Overall, LiveAgent has served over 30,000 companies and over 150 million end-users worldwide. The software is the #1 rated and most.. Learn more about LiveAgent.



Serchen Index
81.38
15 Employees
1,200 Subscribers
8,088 Followers
5,629 Likes
Vendasta



Vendasta's White Label Platform powers 1,200+ partners and 25,000+ salespeople selling to more than one million local businesses. Learn more about Vendasta.



Serchen Index
80.00
444 Employees
3,680 Subscribers
3,826 Followers
21K Likes

This page was last updated 09 May 2022 08:01