Best Customer Management Software Reviews 2020

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What is Online Customer Management Software?

Online Customer Management Software consists of many different applications that are hosted ‘on-demand’ under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and accessed when it’s needed. Customer Management Software includes services such as CRM, Feedback Management and Help Desk Software, which users can access primarily through interfaces such as web browsers. If you’re looking for similar online software, consider our Marketing or Sales categories.

Showing 20 of 171 results for 4 Star & Up.

Housecall Pro

The #1 Mobile App for Service Businesses


Our #1 rated app and web portal will put you back in control & delight your customers while helping you run and grow your business. Invoicing, scheduling, dispatching, GPS tracking, CRM, invoicing, credit card processing, marketing automation, and more. Learn more about Housecall Pro.



Serchen Index
82.86
97 Employees
1,080 Subscribers
1,215 Followers
20K Likes
Global Shop Solutions

We simplify your manufacturing.


Manage your customers, leads and vendors from any device with Global Shop Solutions CRM software. Empower your salesforce to sell while integrating your data with your shop floor, inventory, scheduling, shipping and more. Learn more about Global Shop Solutions.



Serchen Index
78.00
206 Employees
538 Subscribers
1,097 Followers
2,581 Likes
Commence

The Most Trusted Name in CRM


The # 1 competitor to industry giants Microsoft CRM and Salesforce.com. Robust feature set that’s easier to use and half the cost. Offers best practices and an array of value added customer services for sales and marketing. Used by several thousand small to mid-size businesses. A MUST HAVE ON YOUR SHORT LIST. Learn more about Commence.



Serchen Index
71.79
22 Employees
41 Subscribers
515 Followers
692 Likes
Pipeliner CRM

The Better CRM


With exceptional adoption and engagement by users, low total cost of ownership, rapid ROI and the most visual, dynamic interface available - take a free, no-obligation trial and see the Pipeliner CRM difference other sales teams are experiencing. Learn more about Pipeliner CRM.



Serchen Index
65.67
60 Employees
1,440 Subscribers
54 Followers
27K Likes
Salesforce Essentials



Salesforce Essentials makes it possible to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM for small business that is easy to use, setup, and maintain — for just $25 per user per month. Because this small.. Learn more about Salesforce Essentials.



Serchen Index
96.67
1,000 Employees
N/A Subscribers
75K Followers
756K Likes
LivePerson



LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with.. Learn more about LivePerson.



Serchen Index
96.25
1,282 Employees
N/A Subscribers
10K Followers
23K Likes
Zoho



At Zoho, software is our craft and passion. We create beautiful software to solve business problems. Over the past decade of our journey, the Zoho suite has emerged to be a leader in the cloud and on your devices. As much as we love software, it is our people and our.. Learn more about Zoho.



Serchen Index
95.33
5,360 Employees
N/A Subscribers
54K Followers
174K Likes
Zendesk



Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use. Since then,.. Learn more about Zendesk.



Serchen Index
94.78
2,235 Employees
N/A Subscribers
77K Followers
134K Likes
Salesforce.com



Fifteen years ago, we launched salesforce.com with a vision to reinvent CRM in the cloud. And a new technology model was born. We also put aside 1% of our equity, 1% of our employees’ time, and 1% of our product, and formed the Salesforce.com Foundation. These two.. Learn more about Salesforce.com.



Serchen Index
94.00
29K Employees
129K Subscribers
481K Followers
755K Likes
Freshdesk



Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel.. Learn more about Freshdesk.



Serchen Index
92.00
500 Employees
N/A Subscribers
21K Followers
68K Likes
LiveChat



LiveChat - premium live chat software for online sales and customer service. For over 15 years, we've been working on a beautiful and simple live chat product for real-time customer service and online sales. Now, LiveChat is used by more than 23,000 businesses.. Learn more about LiveChat.



Serchen Index
88.00
101 Employees
N/A Subscribers
18K Followers
59K Likes
TeamSupport.com



TeamSupport is a simple yet advanced customer service and support software solution built specifically for B2B technology companies. We understand that as a B2B company you need to manage customers at a COMPANY level - not just one ticket at a time. Our collaborative.. Learn more about TeamSupport.com.



Serchen Index
83.82
42 Employees
N/A Subscribers
21K Followers
15K Likes
eGain



We are currently waiting for our team of software specialists to complete their research on eGain. A more detailed breakdown of their services and company reviews are currently available on their profile page. Learn more about eGain.



Serchen Index
80.00
769 Employees
N/A Subscribers
2,596 Followers
1,290 Likes
Datadog



Datadog is a performance metrics and events monitoring service for IT and Dev/Ops teams who write and run applications at scale and want to turn the massive amounts of data produced by their apps, tools, and services into a unified view of IT infrastructure. With 120+.. Learn more about Datadog.



Serchen Index
75.00
1,317 Employees
N/A Subscribers
20K Followers
N/A Likes
EngageBay Inc



**1. When was your company founded?** EngageBay was founded in February 2018. **2. What does your company do?** EngageBay is a simple, powerful, affordable all-in-one marketing, sales, and service automation software for SMBs. **3. What are you great.. Learn more about EngageBay Inc.



Serchen Index
74.00
14 Employees
N/A Subscribers
15K Followers
2,324 Likes
vCita Inc



vCita is a powerful all-in-all app, designed to help you manage your business and schedule, interact with your clients better, and save valuable time. It includes all the tools you need to streamline your day-to-day: - Manage your client base with a mobile CRM -.. Learn more about vCita Inc.



Serchen Index
73.00
50 Employees
966 Subscribers
1,827 Followers
9,535 Likes
Maximizer Software



We are currently waiting for our team of software specialists to complete their research on Maximizer Software. A more detailed breakdown of their services and company reviews are currently available on their profile page. Learn more about Maximizer Software.



Serchen Index
70.08
152 Employees
N/A Subscribers
3,478 Followers
146 Likes
Snap Surveys Ltd



Get accurate insights, make better decisions with Snap Surveys Snap Surveys offers both Survey Software and Feedback Management Solutions with the flexibility of desktop survey software, online feedback management solutions, and survey outsourcing services to offer.. Learn more about Snap Surveys Ltd.



Serchen Index
69.00
37 Employees
N/A Subscribers
1,265 Followers
688 Likes
UseResponse



Integrated Customer Support and Feedback Tool for omnichannel communication. UseResponse is an integrated customer support suite that combines the functionalities of support ticketing center, feedback community forum, live chat and knowledge base into a unified.. Learn more about UseResponse.



Serchen Index
68.80
12 Employees
N/A Subscribers
148 Followers
317 Likes
Landbot



An intuitive, codeless platform that helps you build frictionless conversational interfaces for better CX and more effective lead gen. Chatbot Platform for your Lead Generation Strategies. Create lead generation strategies that engage and convert. Build personalized.. Learn more about Landbot.



Serchen Index
68.00
29 Employees
N/A Subscribers
894 Followers
1,595 Likes

This page was last updated 20 January 2020 02:38