LiveAgent

(366) Excellent!
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LiveAgent

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About LiveAgent

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

LiveAgent Key Features

  • live chat
  • call center
  • email piping
  • ticketing
  • automation
  • rules
  • SLA
  • knowledge base
  • tags
  • statuses

LiveAgent Reviews

4.8

Out of 5 stars
(366 Reviews)

Excellent!

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Tuesday, October 24, 2017

Very easy to use. Perfectly helped us to manage all incoming requests from customers via e-mail or web (live chat). Absolutely recommend.

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Friday, October 20, 2017

A great support system that anyone can use.

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Thursday, October 19, 2017

We were evaluating a lot of helpdesk softwares, but only LiveAgent fulfilled all of our needs perfectly. It´s a thin line between "Easy to setup" and "Adjust everything", but that´s what makes it good. Even though it is a lot to adjust in order to adapt the offline helpdesk to your company needs, it is really simple and their support is very helpful and nice if it comes to any questions.Altogether, I would recommend LiveAgent to anyone who is looking for a good and easy-to-use helpdesk software. Keep up the good work!

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Wednesday, October 18, 2017

The LiveAgent support teams goes above and beyond every time I have a question or a problem. I highly recommended! Besides, all I needed was a knowledge base platform and live agent is exactly that!

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Wednesday, October 18, 2017

It is a very useful tool to administrative the support by ticket, will be good if we are able to input the serial number of the tickets

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Wednesday, October 18, 2017

LiveAgent is an affordable way to increase customer conversion through our website. The platform is easy to use and the help desk is quick to respond. Still a few things for them to work out but overall great!

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Wednesday, October 18, 2017

I love how it makes work easier.I miss more editing options.

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Wednesday, October 18, 2017

App provides all needed features with fair prices.

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Wednesday, October 18, 2017

Thank so much to LiveAgent for making such a great product.

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Wednesday, October 18, 2017

There is no kind of regreat

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from Options Travel

Monday, October 16, 2017

Well built software that will help our company.

Response from LiveAgent:
17 October 2017 at 00:59

Thanks for your comment.

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from Hargroves Cycles

Thursday, October 12, 2017

LiveAgent was literally the missing link to our customer service team. We've moved on from a disorganized email-based helpdesk to a fine-tuned system of traceable tickets and employee metrics. It has consolidated the majority of our communication channels into one system and given us the benefits of live chat which has saved so much time and confusion. Highly recommended!

Response from LiveAgent:
17 October 2017 at 00:59

Thank you for your feedback.

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from Footshop.eu

Thursday, October 12, 2017

In the past, we used several helpdesk software applications, but this one seemed the best of all, easy to use and adjustable. It also offers a lot of possibilities and, above all, a lot of optimilization methods for our work. We use several language versions on our site, so ladesk is a very good helper for us and we have nothing to object against

Response from LiveAgent:
17 October 2017 at 00:59

Thank you for your kind words about LiveAgent.

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from MobilityOne Sdn Bhd

Thursday, October 12, 2017

Been using LiveAgent for awhile now, and it's safe to say its simply one of the best Help Desk you can find. Awesome for issue tracking, as they even have Gamification elements which is a great initiative to boost productivity within employees. On top of that, price range is also another major point. Great Value. Great Software. Fast Support too if any issue occurs.

Response from LiveAgent:
17 October 2017 at 00:59

Thank you for your time to share a positive LiveAgent review.

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from Nayo Technologies LLC

Thursday, October 12, 2017

Great inexpensive solution to manage support activities.

Response from LiveAgent:
17 October 2017 at 01:01

Thank you for your feedback.

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from CB HPW

Thursday, October 12, 2017

I have used 3 different Livechat tools such as LivePerson and ZOPIM, and find this livechat tool to be the least favorite. Cumbersome interactions with two agents, finding new chats, juggling multiple chats, etc.

Response from LiveAgent:
17 October 2017 at 01:01

Thanks for your review.

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from PYA Marketing & Insurances

Thursday, October 12, 2017

LiveAgent meets the needs of our clients thanks to its omni-channel capabilities, being an essential tool for the administration of our insurance business.

Response from LiveAgent:
17 October 2017 at 01:02

Thanks for sharing your feedback.

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from Amarin Pharma

Thursday, October 12, 2017

Live Agent is a great helpdesk tool that has a lot of functions that some of the more known softwares are missing. Out the box, it works, and with a few tweaks and custom rules you can be up and running. The support team is also extremely useful, which is a huge plus.

Response from LiveAgent:
17 October 2017 at 01:02

Great to see you like LiveAgent :) Thank you.

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from GFX International

Thursday, October 12, 2017

LiveAgent is the only Help Desk and Chat software that we found that focused on the traditional ticket system and chat. Other similar software mainly focused on Chat and didn't give us the functionality we needed for doing Help Desk tickets.

Response from LiveAgent:
17 October 2017 at 01:02

We're happy you like LiveAgent, thanks for the review.

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from MediaComplete

Thursday, October 12, 2017

We made the move from Zendesk to LiveAgent and couldn't be happier. Although the setup and conversion took a little more than we expected and the mobile app is too basic, the customer response (in speed and knowledge and helpfulness) is unlike anyone else. And being a Customer Service tool, you expect high levels of customer service and they exceed that any expectations you could have. I would recommend them over and over again.

Response from LiveAgent:
17 October 2017 at 01:03

Thank you for recommending LiveAgent.

0 of 1 people found this review helpful.

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from TAMI

Thursday, October 12, 2017

LiveAgent Help Desk is a great customer support software.

Response from LiveAgent:
17 October 2017 at 01:03

Thanks for your feedback.

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from Wayne Finger Lakes BOCES

Thursday, October 12, 2017

We are a small online learning program, and we want to make it a bit easier for our students to reach us. We tried a few other highly-rated programs, but they were confusing to set up and use. LiveAgent was very easy to set up and operate. We are a public education institution, and billing was easy. Overall, it was an effective, easy, inexpensive solution for us.

Response from LiveAgent:
17 October 2017 at 01:03

Happy you love LiveAgent :) Thanks for the feedback.

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from TierTek IT Solutions

Thursday, October 12, 2017

Really enjoy LiveAgent. We have had a few ticket systems in the past, and this does everything we need. Have had some issues but customer service is quick to fix them. Love the slack integration to get ticket notifications. There are some things that could be improved with email notifications and Gavin the app open on both phone and computer but overall great prpduct.

Response from LiveAgent:
17 October 2017 at 01:04

Thank you for your feedback. Feel free to send us your improvement suggestions via email: [email protected]

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from ePlanet Communications Inc

Thursday, October 12, 2017

What do you like best?
It is not an overly complicated program and is very user friendly. If an issue does arise there is always help available. Our team greatly benefits from being able to see what others are working on and eliminates confusion and a lot of unnecessary correspondence. The ticket system is a great feature and also easy to use and keep track of. It is very easy to manage all of your contacts from one central point and the time tracking system is something not available on other similar platforms that we utilize quite a bit.

What do you dislike?
Honestly, there is not much that I can find to complain about. Maybe better customization when it comes to the Inbound/Outbound calling add-on and it would be great, if we can have WhatsApp integration in Live Agent.

Recommendations to others considering the product.
Just do it! You won't regret it and I guarantee it will help solve any communication/organization issues you may be facing.

What business problems are you solving with the product?
What benefits have you realized?
This has greatly helped us become more organized and efficient. Communication is much better within our team and with customers as well. The time tracking sheets greatly help eliminate confusion.

Response from LiveAgent:
17 October 2017 at 01:05

Thank you for your thorough feedback, we appreciate that.

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from Linear Software

Thursday, October 12, 2017

Good Software pretty easy to use, and if you have problems the support answers your questions very fast.

Response from LiveAgent:
17 October 2017 at 01:06

Thank you for your LiveAgent review.

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from COMTEC s.r.o.

Thursday, October 12, 2017

LiveAgent is the best multi-channel helpdesk software,

Response from LiveAgent:
17 October 2017 at 01:06

Thank you, Daniel!

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from Fred Olsen Travel

Thursday, October 12, 2017

We have been using LiveAgent for a while now and we are very happy with the features it gives us, escpecially the ability to track which pages our customers are looking at and being able to invite them to chat accordingly. We also love the web-based interace which makes the platform much more portable than other softwares we have used in the past.

Response from LiveAgent:
17 October 2017 at 01:06

Sarah, thank you for your positive feedback.

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from Digital Heaven Ltd

Thursday, October 12, 2017

Pricing is good, feature set is good, but the design and usability are not up to scratch and it is terribly buggy. There's generally a lack of attention to detail and the detail makes people love products.

There's some odd ommisions which competitors have such as being able to forward an email and create a ticket filled out with the customer's details not MY details!

When Tweets come in, you can't Like them from within the LA screen (this could be an API restriction) but there isn't even a link to the tweet so you can't easily Like it on Twitter.

Their support team is generally very good but with all the bugs I've had to do a lot more interaction with them than I would have hoped.

Response from LiveAgent:
17 October 2017 at 01:07

Thanks for your feedback. Actually there is an option to forward an email... in LiveAgent. Feel free to reach our support ([email protected]) for help.

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Wednesday, October 11, 2017

The interface is friendly which makes is easy to use. Sometimes it takes a while to load but overall it is acceptable.The ticket system is a great feature and also easy to use and keep track of. It’s really effective in handling queries

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Monday, September 18, 2017

Great support and help with integration.

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Friday, September 15, 2017

I have used LiveAgent for 4 years, works great and I do believe the numbers that a chat program will boost sales by 20%

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Wednesday, September 13, 2017

Great solution for the price. I looked at over 20 different solutions and LiveAgent offered the best value with all the features to help run a consulting company service desk

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Wednesday, September 13, 2017

Great Design with immense features and gamificaition

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Tuesday, September 12, 2017

LiveAgent enables me to provide top notch customer service across several brands. I have seen an up in contact on our sites and have been able to more quickly close more sales with the live chat function.

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Tuesday, September 12, 2017

Excellent company and product, very competitive pricing (the best in the industry so far as I have experienced) as well as the best product for both managing email and live chat.

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Monday, September 11, 2017

The support and service of LiveAgent has been amazing during our whole time of working with this company. I highly recommend them for top-notch help desk software.

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Monday, September 11, 2017

I have been pleased with LiveAgent thus far. Their customer support is always very responsive, and in general, the user experience is leaps and bounds better than the last support software we used. They also seem very responsive to accommodating for popular user requests or new features. I definitely would recommend using these guys!

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Monday, September 11, 2017

We made the move from Zendesk to LiveAgent and couldn't be happier. Although the setup and conversion took a little more than we expected and the mobile app is too basic, the customer response (in speed and knowledge and helpfulness) is unlike anyone else. And being a Customer Service tool, you expect high levels of customer service and they exceed that any expectations you could have. I would recommend them over and over again.

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Monday, September 11, 2017

Easy to useBefore LiveAgent we used Outlook for manage incoming emails for clients. Now we have those emails coming in directly to LiveAgent with categories that get assigned to a team of agents. LiveAgent has allowed us to track and get real stats for agents.

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Monday, September 11, 2017

Great service! We previously used Freshdesk in our company. It is about 3 months we moved to LiveAgent. We have more functionalities now for less money. Everything works fine, no outages, no delays. My rating is 90 %, because nothing is perfect and there is always space for improvement. But LiveAgent company seems open to our needs.

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Monday, September 11, 2017

Best app for support and livechat

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Monday, September 11, 2017

good for online chats, and managing tickets and tasks

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Monday, September 11, 2017

Excellent software, help and support are great.Only that we hope there are some future developments which will helf us in using the software

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Monday, July 10, 2017

Liveagent is very helpful when dealing with customers'concerns.

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Monday, July 3, 2017

LiveAgent allows an easy solution between customer/potential client with he chat and help desk features. It is great for communication and tracking agents progress with each ticket.The price point for this product is great and many features are provided as standard compared to competition.

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Thursday, June 29, 2017

Really great program and integrates perfectly with our site. The phone app is super useful for when you're not at your desk. Never had any problems! :D

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Tuesday, June 27, 2017

The chat function was easy to implement and our sales team finds the user interface simple to use.

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Monday, June 26, 2017

Its an excellent system with that you can manage your online customer service as well as ticketing in integrated way without any hassle or headache....also support is really very prompt and professional

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Monday, June 26, 2017

Everything is fine with it!

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Monday, June 26, 2017

Great platform, no lag, no issues with sending messages including attachments.

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Wednesday, June 7, 2017

Impressive Support!My issue was resolved in no time. Very happy with the service and response.

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Wednesday, May 31, 2017

I have tried all the various help—desk solution. Bar none, LiveAgent is the best and the best in terms of support and responsiveness. In my books, it is truly the best customer service management system available. Full featured, everything you need to offer support to clients/customers. Chat, Video, Phone, Email, Support Port, the works!!!!. Not only do the features of LiveAgent meet all the needs for delivering an efficient customer service experience they are consistently improving and expanding the system to do more. It means I am offer top notch customer support. To top it all off, customer support from LiveAgent is top notch. All my questions are always answer promptly and including all the relevant info needed. No issue gets unsolved or unanswered. The staff at LA cares about their clients and have bent over backwards to help me to be able to provide support solutions for my new business directory project. I would wholeheartedly recommend their services and or software to anyone that's looking to take their customer service for their business to a whole new level.

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Wednesday, March 22, 2017

I like such options as rules, with which you can achieve almost anything you'd like. Statistics are great, API requests also allow to implement many things.

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Wednesday, March 15, 2017

We have just started using LiveAgent and have been impressed with the support on the pre-sale questions and demos. We like how feature rich and cost efficient the tool is. So far all our needs have been covered.

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Sunday, March 12, 2017

I have seen a lot of different tools like this, even purchased several but this is by far the best value for money.

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Saturday, March 11, 2017

I researched major 5 helpdesk offerings (SaaS and on-premises) and found LiveAgent (ladesk.com) feature-complete and ease to use. I like on-premises option because it allows greater flexibility and security when integration with back-office apps is needed. Solution is in our full control!Support is excelent (of course they are using their own tool) so agents respond quickly and with detailed answers.

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Friday, March 10, 2017

Does almost all we need to handle support stuff. Would be nice if they implement some database optimization tool - after several years of usage our db is huge and slow in some cases.

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Thursday, March 9, 2017

Very helpful customer support

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Thursday, March 9, 2017

I have recently signed up to the free trial of Live Agent, and already I am suitably impressed, the software functions well, and the customer service is excellent. Hi would recommend this product

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Tuesday, March 7, 2017

very very happy. Couldn't believe with the amount of features and amazing service they provide

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Thursday, March 2, 2017

LiveAgent is the perfect solution for my helpdesk and chat support needs at a fraction of the cost of similar products. But what's even more impressive: the provide the best customer service and are always reachable over chat for on the spot support.

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Tuesday, February 28, 2017

received excellent support fast and efficient today. thank you.

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Tuesday, February 28, 2017

good service for live chat support

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Monday, February 27, 2017

Very good and fast, however needs some improvements such as an outbox for agents as well, not only for admins.

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Monday, February 27, 2017

Although a new user of Live Agent I am amazed at the features included in this system. I was up and running literally in minutes for 2 different brands. Andrej, the support rep. who helped me along through the signup process and with my initial questions was awesome. I seriously look forward to the amount of time LA is going to me save me with running our customer support...not to mention having everything from social accounts to ecom integrated to 1 app instead of 10.

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Friday, February 24, 2017

So far so good

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Friday, February 24, 2017

LiveAgent is a superb customer service tool, integrating different stream of customer communications, such as telephone, mail, live chat, contact form, Facebook and Twitter. Seamless integration of these features makes LiveAgent an excellent tool for the provisioning of customers service.

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Wednesday, February 22, 2017

Exactly what you need!

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Tuesday, February 21, 2017

really awsome and the support team is just perfect

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Monday, February 20, 2017

Not everything is perfect but it definitely suits our needs

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Sunday, February 19, 2017

so far its the best solution i have found

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Friday, February 17, 2017

I have used just about every other chat and support ticket system on the market and Live Agent by far outshines them all. Quality of service, quick response from the support agents and a large list of features that are included in the combined package is part of the the reason they stand out above the crowd. Once they complete the call api and do a little more work with the twilio integration they will not be able to be beat. Thanks LiveAgent.

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Thursday, February 16, 2017

Live Agent made our work a lot easier. Every new agent gets to learn the workflow with LiveAgent very easy and can start working right away.If there are problems with custom changes to your system such as with rules or SLA, the LiveAgent service is really good and helpful.

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Wednesday, February 15, 2017

light software and very fast with many capabilities

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Monday, February 13, 2017

They are very open about what's coming down the pipeline and they will soon have everything I or anyone else needs for a top-notch help desk at a very affordable price.And they integrate with GetResponse, which is great.

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Monday, February 13, 2017

I have tried lots of help desk and customer service software but LiveAgent is by far the most easy, adaptable, useful aplication you can ever try. No matter what you need, you can do it with LiveAgent. I have set my call center in less than 30 minutes. All is included, telephone, chat, email, web tickets, knowledge base, twitter, facebook. Live Agent is perfect for SMB but as well for big customers and integrators, because they can create call centers on demand for each new project/department with a very low investment compared to the past that was involved hardware, difficult integrations, trainings. I can conclude saying that Live Agent is for me the present and the future of customer service and help desk departments.

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Friday, February 10, 2017

The support has been great and it has been a great solution to our needs.

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Thursday, February 9, 2017

We are looking for a Help desk software and we have tried many available solutions. LiveAgent is one of the best and the best in terms of support and responsiveness.Highly recommended !

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Wednesday, February 8, 2017

Last visit was served fast and promptly. All relevant and needed information provided so that i had no additional questions. However, a day before the other agent sent some misleading links and did not provide or clarify initial request in chat. thus, time was spent and request not fully resolved.

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Wednesday, February 8, 2017

I just wanted to take a minute to let you know how much I enjoy using LiveAgent. It is truly the BEST desk I’ve ever worked with. In the last 5 years I’ve tried four different platforms and, finally, landed on LiveAgent, where I’ll be staying. I’ve used online help desks as both an agent, manager, and Director of Customer Support and the features, tools, and analytics available in LiveAgent are pretty amazing. As an agent, the ability to use the predefined responses and the Knowledgebase made taking care of our customers a breeze. Anyone who works in support KNOWS how hard that is. As a manager, it was super easy to create and edit new predefined responses and articles, so our public facing information was always up to date, easy to find, and at the ready for staff.In the Director position, I was able to monitor the agents’ productivity all day every day. Being able to compare response times with ticket load, and quantity is wholly invaluable. Plus, it’s intuitive and easy for even the novice to use. Thank you so much from this worker bee who really needed a reliable, stable, easy platform to run a growing department. You are fabulous!

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Tuesday, February 7, 2017

I've been a client of LaDesk for a few years now. I own a stand-alone version of their script and the amount of updates and new features are great. Whenever I have a question or are in need of help, they are quick to answer with whatever I need from them. I would wholeheartedly recommend their services and or software to anyone that's looking to take their customer service for their business to a whole new level.

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Tuesday, February 7, 2017

I was quick and effecient réponse, top!

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Tuesday, February 7, 2017

a helpful colleague. verified immediately and looking for a solution.

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Friday, February 3, 2017

It is easy to match company workflows with automation rules

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Thursday, February 2, 2017

All my questions were answer promptly and including all the relevant info needed

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Thursday, February 2, 2017

only day 1 but so far so good, lets see if they keep it up

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Wednesday, February 1, 2017

Fast and friendly customer service

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Monday, January 30, 2017

I have tested this system and the only thing I am missing is something Intercom has where you can use their user engage system. Apart of that LiveAgent is something I can recommend.

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Sunday, January 29, 2017

Great tool for helpdesk solution. Complete with many excellent features. Already used it since 2011.

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Friday, January 27, 2017

Briliant solutions built into the sevice. The more I know it, the more I like it!Great suppport too, no issue gets unsolved or unanswered.

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Tuesday, January 24, 2017

Great software, great support.

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Monday, January 23, 2017

Very solid and good appliation for help desk ticketingWe have used this to replace our in house solution and it has worked wonders. Tickets are no longer getting lost in our system and our response time has increased!Would recommend this to any SMB MSP needing a helpdesk solution

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Thursday, January 19, 2017

I have tried few helpdesk solutions. None of them was ok for our taste.Liveagent is packed with all of the neccessary features like:-helpdesk-self support-live chat-telephony support ( this was not complete in the time of our test, but they panning to release it soon)

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Wednesday, January 18, 2017

Tested all of them, this is the best solution in quality and pricing. Outstanding support as well.

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Monday, January 16, 2017

Support dept is awesome, timely, and helpful in guiding you to find solutions. The software is also top notch and a great addition to providing support solutions to my new business directoy

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Saturday, January 14, 2017

I found it very helpful and professional

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Saturday, January 14, 2017

Best solution to attend all our channels, would be 100% perfect if I can integrate with:1. Skype2. Whatsapp3. Oue IP Telephone System

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Thursday, January 12, 2017

It has a lots of ways to configure the chat and ticket system. Easy interface.

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Monday, January 9, 2017

I was figuring something out on the LiveAgent platform on sunday morning but got stuck. I opened up the chat window, figuring I would be redirected to an e-mail form. To my surprise, an actual person answered my question within 1 minute. I have never seen this kind of support, at any other company.

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Monday, January 9, 2017

No reason for complaining

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Thursday, January 5, 2017

Very nice and detailed answers.

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Wednesday, January 4, 2017

it was really easy and quick to contact support person

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Wednesday, January 4, 2017

live agent is a great tool to organize your communication, to dispatch duties and to improve information inside the team. We enjoy chatting for fast answers and ibternal tickets for long-term tasks. The support is very fast and friendly. Things we don't enjoy so much: there is no possibility to merge tickets. We often get several emails to the same issue and it would be essential to merge these tickets as they all refer to the same issue. Also, being used to apples spotlight search, we are disappointed by the possibilities to search words and terms across tickets.

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Tuesday, January 3, 2017

Was a great experience, and all my questions were answered.

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Sunday, January 1, 2017

Great support! Very knowledgeable reps and great experience dealing will all solutions

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Friday, December 30, 2016

good feedbak and helpful.

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Thursday, December 29, 2016

fast and kind

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Thursday, December 29, 2016

Service was quite nice but response frequency is not good enough. I felt like he is not reading my queries because there wasn't reply back after my questions for long periods. I know that he was looking for my answers but still a quick reply like "let me check" or "I am consulting with technical department, hold on" would make it perfect.

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Thursday, December 22, 2016

great experience so far. thx

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Wednesday, December 21, 2016

Works nicely.

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Wednesday, December 21, 2016

I would recommend this company

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Wednesday, December 21, 2016

Brilliant service with top class customer support.

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Tuesday, December 20, 2016

it has been a smooth ride so far, the call center integration is awesome and very simple to use!

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Monday, December 19, 2016

I used ZenDesk for years and I was tired of these "ticket-style" emails and that I can't attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.What I don't like: - no merges. Dear developers, we need merges. It's like you do not have these clients, sending 25 emails per day with different subjects, which all relate to one question.- Macros of ZenDesk are more flexible. With one macro I could add tags, assign the ticket, change the subject and insert a predefined answer. In LiveAgent I have to do some of the operations manually, which affects the productivity. - Sometimes their Time Rules and Rules are not enough. For example, I can't create the rule: send a reminder every 5 days, till 15 of January, 2017. If someone knows how to create the rule, let me know:)The bottom line: I am sure that LiveAgent surpasses the competitors and I will continue to use it, even though they have some features to work on.

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Monday, December 19, 2016

I was looking for a Help desk that would fully support Persian. Thank god I found live agent.

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Friday, December 16, 2016

Very helpful, fast answers, very good system.

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Tuesday, December 13, 2016

LiveAgent is a key tool for our customer services. Calls, chats & emails all in one place. Recommended!

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Monday, December 12, 2016

They answer really fast and fix the issues you may have with their software.

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Thursday, December 8, 2016

LiveAgent is hands down the best customer service management system available. Not only do the features of LiveAgent meet all of the needs for delivering an efficient customer service experience they are consistently improving and expanding the system to do more. Customer support is top notch. I am very happy with the choice to use the system and I recommend it to my clients on a regular basis.

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Thursday, December 8, 2016

I have been working with Live Agent for a while now and the experience is great. So easy to use and work. I will continue to use this program.

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Monday, December 5, 2016

Wohoo... Thank you guys for developing such an amazing product

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Friday, December 2, 2016

I liked their service

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Thursday, December 1, 2016

very satisfied with this sw, our tickets are much faster and transparent then before

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Thursday, December 1, 2016

Always helpful

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Thursday, December 1, 2016

A user friendly plug in that I hope will enhance our website over the busy Christmas period. Fun and interesting to set up too ...

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Wednesday, November 30, 2016

Best helpesk on the market.

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Tuesday, November 29, 2016

I can only recommend LiveAgent service, their support team provides great support with fast response to questions.

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Saturday, November 26, 2016

Great software and communications

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Saturday, November 26, 2016

LiveAgent is great for multi tasking. I wish you can do more with the font when anseering tickets.

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Saturday, November 26, 2016

We use LiveAgent to organize our emails and Live Chat all into one program and it works flawlessly. It made us much more efficient in handling the workload our customer service team has. The badges you earn are a fun way to have friendly competition with your co-workers too!

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Friday, November 25, 2016

Life agent is helping us to manage our customer service in all Europe. It provides a lot of tools to work with and makes our customer service even better.

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Thursday, November 24, 2016

It was easy to integrate into my rather complicated Magento site and it works perfectly. I am still learning to use the system, but I was already able to help two customers within few hours that might have otherwise left the site.

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Wednesday, November 23, 2016

I've been working with the Live Agent Platform for the past tweleves months and i can say that it's awesome.

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Wednesday, November 23, 2016

I am pleasure about LiveAgent service. Hope you improve better everyday

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Wednesday, November 23, 2016

good keep it up

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Wednesday, November 23, 2016

Live agent has been very helpful in allowing my coworkers and I to keep track of most of the queries, tech issues and praise shown to members of staff. Would recommend to anyone that needs to have their emails managed and their work team feel motivated!

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Tuesday, November 22, 2016

This is a very consumer friendly program. I enjoy the options of the canned messages and the resolve ticket option. Easy to learn and quick and easy to use.

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Tuesday, November 22, 2016

This works very well for getting all your emails in different boxes and being able to track them. The only complaint is sometimes the sound gets messed up and replays the first half second of audio over and over when a chat is ringing

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Tuesday, November 22, 2016

We use LiveAgent to handle support requests from our customers. This allows us to mark issues as resolved, to easily postpone threads if there is something that can't be fixed just at that moment.Overall, it's a great product, but sometimes there are some minor problems. However, those should not prevent you from using the product, they are more those little bugs that creep into every product, that get resolved pretty quickly.

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Tuesday, November 22, 2016

Liveagent has helped us keep up on enquiries and also respond quicker closing more deals and keeping our customers happy.

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Monday, November 21, 2016

This software has helped me to manage my customer satisfaction by allowing me to review agent phone calls, chats, and emails with our customers. There are a couple of little quirks here and there but overall, it is worth the investment.

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Monday, November 21, 2016

LiveAgent has a lot of great features but is missing some basic functionality. Their support team is always quick to offer help, but sometimes insists that I need to change the way my customer service team operates. An example of this can be seen with chats. Due to the nature of our business, we do not consider a chat to be "missed" unless it wasn't answered within 2 minutes. LiveAgent automatically marks a chat as "missed" if it isn't answered within 30 seconds. That parameter was chosen by LiveAgent and isn't something that I can change. I would like to be able to customize all of the rules per my business since not all Customer Service teams operate in the same manner or by the same standards.

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Monday, November 21, 2016

You have got to get LA Desk! The wyas you can have your staff with support tickets is Outstanding!

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Monday, November 21, 2016

Works well as a standalone helpdesk system with integrated live chat, tailored the system to our needs including auto replies and template responses.

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Monday, November 21, 2016

Can do most things you need from a support desk !

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Sunday, November 20, 2016

Although Im new at LiveAgent, it couldnt be easier!!!

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Sunday, November 20, 2016

I love Live Agent! Very user-friendly, easy to navigate and efficient!

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Sunday, November 20, 2016

Good use of modern technologies to make the application very powerful and it is really live.You can see live typing/chatting of fellow agent while they are replying to a ticket. This helps in avoiding duplicate responses and two people working on same ticket.

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Sunday, November 20, 2016

Live chat for help with a new user is faster and more efficient that use of the Forum.

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Saturday, November 19, 2016

As an IT Manager who has used a few different types of ticket management applications to help keep track of employees and client needs, LiveAgent is great! The labels and organization features once setup make it easy to see what type of issues users are having. Which also help if you need to run reports on a history of a problem. My employees also think the software is easy to use not only from the computer it from an iPhone or an iPad. This accessibility makes it easy to keep up with the tickets while in the field. Overall I cannot say enough how happy I am with LiveAgent and that I would definitely recommend it as a Help Desk ticket tracking software.

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Saturday, November 19, 2016

Good solution for tech support, but some times i have trouble with sound alarm. And this problem can not be solved from LiveAgent side. Anyway this is the best service for support which i ever use )

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Friday, November 18, 2016

My agent Lou was fantastic he answered all of my questions and worked with me to get the best deals possible!Thank you Lou

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Friday, November 18, 2016

A very efficient way to communicate with all departments and customers alike and also to streamline email communication.

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Friday, November 18, 2016

Live Agent is such a wonderful experience as it makes my work for me to do much more easier. Everything is organized, easy to use, and it reminds me of tasks that need to be completed. Comparing before I started using Live Agent to when I actually started using it, I say that it makes my work process much more easier especially with all the requests that I have to process. I strongly recommend it to everyone you will not regret it.

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Friday, November 18, 2016

I have used live agent in both capacities as a customer, and as a way to communicate with our customers through work. It is very helpful from a consumer standpoint to have live help and also the ability leave messages for a reply at a later time after hours. From a perspective of using it for our company it has proven to be a very valued resource to keep up the lines of communication with our customers and their questions/concerns. I love that it allows us to archive the questions/responses and search for them later if the need arises.

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Friday, November 18, 2016

badges and levels are 'Key" to keeping employees engaged with closing tickets

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Friday, November 18, 2016

LiveAgent has been easy to use and sufficient in helping our customers online. I like how it is easy to navigate and also the "help chat" was very nice to have when my system glitched one time. We have gotten good feedback from clients using LiveAgent chat from our website as well. It keeps the volume of calls down, while still getting people's questions answered in a quality and timely way!

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Friday, November 18, 2016

Been using Live Agent for a while, Always great support and by far the best Help desk program!

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Friday, November 18, 2016

This chat system is awesome. You can manage multiple website, Hoock rest api, multiple design etc...The price is honest too.Great job !

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Friday, November 18, 2016

Most of the time it works well, and the features it has compared other chat systems are good.

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Friday, November 18, 2016

This is a great solution for our business. We are a small office staff managing a large fleet of drivers and LiveAgent allows us to manage things efficiently and effectively, while having documentation of all necessary information. Very easy to use with a friendly interface.

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Friday, November 18, 2016

I only wish that tickets were a little easier to sort but otherwise it's a great system!

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Friday, November 18, 2016

I've been using LiveAgent for about 6 weeks now. I really like how easy it is to keep track of tickets, send automated messages, and communicate with customers.

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Friday, November 18, 2016

Having the knowledgebase attachment has been great! Super simple ticketing system.

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Friday, November 18, 2016

If you're looking for a fully configurable...multi-channel helpdesk system - LiveAgent is your solution. Their support staff seems like they're always available and super helpful. I've used a few of the top branded helpdesk systems out there and I'm so glad I finally decided to stick with these guys.

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Friday, November 18, 2016

Great way to interact with customers, keep business process communication within organization.

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Friday, November 18, 2016

Fully of functionality and easy to setup. This has it all. Wish we had found this sooner.

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Friday, November 18, 2016

We have used Kayako for years but when they decided to move to a saas version only, we started to look elsewhere so we could switch to a solution where we could download on our own server. We did several trials with many solutions and we absolutely love Live Agent. It gives us all of the features and flexibility that we need. It was crazy simple to install and integrate. Highly recommend!

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Friday, November 18, 2016

We have worked with different ticketing / support software in the past and there really is no comparison. LiveAgent is easy to use, easy to set up. There are tonnes of great and useful features in LiveAgent. My favorite is their custom reporting feature. The team at LiveAgent is also great. I have never had to wait long for someone to answer or help me.

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Friday, November 18, 2016

Live agent has changed how our office runs. It is easy to use and makes our workflow significantly better. I would recommend this for any office!

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Friday, November 18, 2016

Good tool for customer service

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Friday, November 18, 2016

This product does it all very good. A year ago I would have marked 4 stars due to some stability issues but they have fixed it and not a problem since. Their team is always making the program better and better. The installation is a breeze, truly easy for what you are getting out of it. Put in your email address info and make a chat button/area through their handy chat builder, put that code in your website and you are done. From there add in predefined answers for your team to use, some templates, tags, etc and you got email and chat all in one. The analytics is amazing, it quickly drills down on hundreds of thousands of chats and emails, showing you yearly, monthly, daily, and more. Watch an customer support agent's work or a department. Really good insight on what is happening. Give this system a try if you are looking into email and chat support, highly recommend it.

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Friday, November 18, 2016

This is a program that I have to use every day for work and it has been the easiest and one of the most useful tools that I have in the office. It's easy to back track and find messages from the night before or over the weekend when we are closed. It also helps keep the phone lines a little quieter and still allows us great customer interaction. By keeping record of the conversations it's easy to pick up where someone else left off and to not provide the same information over and over again. I recommend this to any one that is interested in building relationships with their customers through their website!

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Friday, November 18, 2016

Simple and customizable. Works for my needs. Perfect price point. We have 400 users and it keeps us organized. You wont find a better soljtion for the money and interface is neat. Also has a mobile app.

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Friday, November 18, 2016

I really like live agent. Below are my pros and cons list. Pros: 1.) Easy to create personal views (filters) of tickets. 2.) Spell checker 3.) You can paste screenshots right into a reply to a customer (this is awesome!!) 4.) Back and forth e-mail correspondence with a customer is easy. 5.) Awarding agents for performance is cool. 6.) Dashboards and reports are great. Cons: 1.) Spell checker does not work well in Internet Explorer 2.) I would like to see a "Created Date" column in the ticket list instead of the "Changed" column. 3.) It would be nice to have a button that transfers a ticket to my default department and assigns it to me in one swoop. You can do this now but it takes a couple of clicks. 4.) I feel like it needs better control of how agents are notified when a ticket is replied to.

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Friday, November 18, 2016

Clean user interface and solid automation tools. There are elements that could be more robust, but for the $, it is outstanding.

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Friday, November 18, 2016

Easy to implement and use, many features at a reasonable price. I definitely recommend!

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Friday, November 18, 2016

The platform is amazing, such a good UX,very pleasant to use and bring results over 28% better than all other platform we used to use. Wish I discovered them before!

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Friday, November 18, 2016

Everything is easy to find and accessible from one manageable screen. I can see when a colleague is working on something so we never overlap, and I get notified only when one of my items needs attention. My inbox is clean again!

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Friday, November 18, 2016

Helpful staff who were quick to respond and answered all my questions

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Friday, November 18, 2016

Its the best desktop application i have used ever.

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Friday, November 18, 2016

I would recommend this utilitly to all businesses.

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Friday, November 18, 2016

Work smoothly with nice customization

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Friday, November 18, 2016

I think the live agent,must have to show the sent items for person.

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Friday, November 18, 2016

Using LiveAgent is a fast, easy, and convenient way to communicating with Customers!

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Friday, November 18, 2016

I think that Live Agent is pretty good but the only thing I would recommend adding is an option to merge tickets together. Many of our clients send in individual tickets so we receive multiple tickets from the person about the same problem. Merging the tickets together would be very useful.

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Thursday, November 17, 2016

Live agent is easy to navigate and customize when needed

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Thursday, November 17, 2016

everything perfect

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Thursday, November 17, 2016

This is a great customer support system, complete with full response features by email or chat, as well as incorportating phone support. And the best part is that you can have a team of people working together to handle tickets and calls and chats all at the same time and not have overlaps or confusion.

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Thursday, November 17, 2016

Very easy to use,filter is so flexible,I love it

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Thursday, November 17, 2016

I have been using LiveAgent for a little over 8 months now and I have had great success with it. Everything is laid out nicely and there are many convenient features. I have also been using the LiveAgent app for Android and would recommend it for on the go.

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Thursday, November 17, 2016

Awesome support, great product, a lot of features and great price. The best cost/benefit company for customer support.

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Thursday, November 17, 2016

I really like Live Agent. I have been using it for more than a year now and find it easy to work with. Lots of capability with autoresponders, canned messaging and chat. It makes it a breeze to keep track of customer interaction and history. I also use the knowledgebase to create "how to articles" but wish there was more creative flexibility on that (videos, screencast vids, templates, and such) Overall though, its a solid tool and I will continue to use it on the regular.

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Thursday, November 17, 2016

Love it love it love it. Everything is so streamlined and convenient. I love the smart folders, the tags, the remembered users, etc. I also like that you can forward straight from within the ticket or split it into two and mass actions for multiple tickets. Also the ranking system definitely gives some incentives to work harder. I am the queen of badges! We don't use the chat or phone call feature so I can't comment on those. The email functions are beautiful. I only wish there were a way to MERGE tickets for those people that create new emails for everything.

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Thursday, November 17, 2016

LiveAgent has been a wonderful asset to our company. It's provided support options we've not had in the past, and, most importantly, improved our customer experience. An easy to use and effective service.

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Thursday, November 17, 2016

While missing some basic features like the ability to name, and combine tickets, I'm far happier with Live Agent over ZenDesk. The support is impeccable and they're very receptive of feedback.

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Thursday, November 17, 2016

Great website to keep track of incoming information!

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Thursday, November 17, 2016

Easy to use. It makes responding and communicating with our employees very simple. You can respond directly to your employees concerns or question or else transfer/assign the ticket to right department for better assistance.

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Thursday, November 17, 2016

We just transitioned to LaDesk for our main support and the system is working great so far! We had a simple tutorial to get everyone on the same page and everyone was ready in no time. The analytics report is a nice feature to track everyone's progress especially when we hit the busy season. I would definitely recommend LaDesk

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Thursday, November 17, 2016

I would like to make the service more efficient, with optimi tools

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Thursday, November 17, 2016

I've been using LiveAgent for many years and it just keeps getting better! With the API features we've got a tried and true setup that allows us to be customer service superstars– something SpeakerMatch is noted for and most certainly aided by our use of LiveAgent. Keep up the great work guys!

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Thursday, November 17, 2016

The is made my job in customer service a breeze.

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Thursday, November 17, 2016

Our company has been using LiveAgent for quite some time now. We love it! It's highly functional and easy to use. Simple for our team and simple for users. We get compliments almost daily from users that love that we have LiveAgent available. Would highly recommend to any company who is looking to really scale their customer service!

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Thursday, November 17, 2016

As a user, I was able to learn the system quickly. It is user-friendly and great for team work.

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Thursday, November 17, 2016

I love the program and it works on a basic level perfectly. As I progress and start to work with tools and asking the program to do more things it isn't as intuitive or flexible as I woul prefer. This wouldn't be a problem but the help is very hit and miss. If you get a rep on the line that isgood, if you don't you won't get the answer needed as they have their canned responses and don't seem to hear what you're actually talking about.

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Thursday, November 17, 2016

Makes organizing support tickets easy and the support team was always there to help me when I needed it.

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Thursday, November 17, 2016

The support team are very helpful and the product itself works great!

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Thursday, November 17, 2016

Live agent is easy to use and helps keep track of thousands of tickets we get on a daily basis. Hopefully we can have more integration with different websites. Calls can be better.

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Thursday, November 17, 2016

Love this platform and database for interacting with customers. Very easy and user friendly. It makes it fun seeing the rewards gained daily also.

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Wednesday, November 16, 2016

Live agent is pretty good, I am fairly new to the system. Very easy to use. All age friendly.

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Wednesday, November 16, 2016

It has been an amazing experience using LiveAgent for customer service. The consolidation of all emails in one place has really helped to speed up our response times and limits the amount of different websites we have to access on a daily basis. I couldn't recommend it more!

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Wednesday, November 16, 2016

Since using Live Agent, we have been able to improve communication across our company, not only externally but internally as well. Every ticket can be monitored and if required, followed up on with the use of tags and postpone feature. Would recommend this software to any company looking to improve their communications

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Wednesday, November 16, 2016

This is an awesome tool.

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Tuesday, November 15, 2016

Easy access for faster response between customer inquiries.

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Tuesday, November 15, 2016

Very satisfied with the help received over chat and email regarding account setup. Very happy with my choice.

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Tuesday, November 15, 2016

Live Agent is so easy to use. It helps you set reminders, and add notes to the conversation without the customer seeing it, It is a great tool for businesses. It creates a good line of communication between you and the customer

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Tuesday, November 15, 2016

I've answered almost 20,000 tickets using Live Agent. We have an entire team of agents and multiple departments for two different products. Their online chat support is very fast and efficient. The transition from Zendesk (which was difficult to manage and navigate), was seamless. Live Agent was there to help and answer questions. We're still not using all the functionality, for example the internal knowledge base. But we ARE using the rules and predefined answers, which are both really useful! I cannot think of anything they could 'improve' with their platform. Newbies to the team are up and running in relatively short period of time. If you are using another platform and tired of all the kinks and navigation issues, then check out their free trial before you make the transition. Highly recommend and would never go back. Hope this was helpful.

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Tuesday, November 15, 2016

I love LiveAgent very easy to use. It has everything that I need to do my job, and do my job right. I would recommend it to everyone!!

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Tuesday, November 15, 2016

This helpdesk is the best! Using this daily makes working that much more enjoyable. It is really easy to use and the best feature is live chat! I would recommend this to anyone!

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Tuesday, November 15, 2016

what an experience, my daily work life is much better with such a fast and efficient mail processor. 5 stars does not justify how fantastic this is. You will definitely not be sorry once you're with LA. Just phenomenal.

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Tuesday, November 15, 2016

Where's the option for six stars? Because if anything deserves it, it's LiveAgent. A magical user experience unlike any other. An absolute gamechanger and the highlight of my working day - every day. Thank you, LA. Thank you.

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Tuesday, November 15, 2016

Been using LiveAgent for some years now and after trying quite a few helpdesks we have found that Live Agent is the best due to its flexibility, simplicity and extensive features. Our favourite features is the postpone tickets, live chat and the customisation of the departments (to allow us to provide multi brand). We are looking forward to be able to create multi brand portals which we believe is coming soon. Their customer support is good too

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Tuesday, November 15, 2016

This LiveAgent is a very good, fast and simple program to keep in touch with our customers, to support them and to help them, so that they are happy customers.

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Tuesday, November 15, 2016

But the documentation could be better

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Tuesday, November 15, 2016

Great System - Use it mostly for Live Chat. Embeds itself nicely into our products which provides a great way for our customers to talk to us and get the help they need. One little Improvement would be the ability to Mute an incoming chat (Only because we use VIOP and that can drown the call out)

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Monday, November 14, 2016

LiveAgent works pretty well as a LiveChat solution for our different websites and serves its purpose. Some more features and customization possibilities would be great, but you can see that the team is working hard on bringing new features every once in a while, so I am confident that those missing parts will come sooner or later and make this tool perfect and fitting to every website and platform.

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Monday, November 14, 2016

We started using LiveAgent over a year ago with a handful of agents. Since then it has performed well. Once you have the hang of it, it will function as the leading "work supply" system for a small helpdesk. Don't know how it holds up in large helpdesk environments but it has some pretty cool enterprise features such as filters, departments, bulk ticket handling and rules. We don't use the reporting features. Only issues there were in the beginning were related to fetching mail over IMAP, it would time-out too fast when talking to Exchange 365.

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Monday, November 14, 2016

It is easy to use and a great way to communicate to others around the world.

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Monday, November 14, 2016

Nice ticketing tool - it does it's job pretty well. Can recommend to everyone.

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Monday, November 14, 2016

The integration of LiveAgent with other products is very good. We have joined our support of Chat, Form, Twitter and Facebook in an unique product. We recommend this product.

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Monday, November 14, 2016

We use Live Agent as an instant way for our customers to get support between certain hours. The system allows us to control this very simply, whilst asking the users to enter specific information before the chat starts. It also includes a very comprehensive reporting suit so we can monitor stats and make sure our engineers are efficiently helping our customers. It could do with a few tweaks to make it perfect, like the ability to mute the sound of an incoming chat - which can be an issue with you are using it in conjunction a software phone system. Overall very happy with it.

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Monday, November 14, 2016

Very flexible system, user-friendly and works with my iPhone!

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Monday, November 14, 2016

LiveAgent offers most of what you need in a good and complete support solution with very few incidents. There's obviously some place for improvements and new functionalities, but nothing major you would need to start with it.

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Monday, November 14, 2016

We use LiveAgent for several years and we think that Liveagent is a product very good. Every year they improve the product and the support service is good.

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Monday, November 14, 2016

The tool is good, however, regarding the interface I would appreciate an option to resize windows - like when writing an email I would like to have that particular window open and vice-versa when reading an email.

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Monday, November 14, 2016

LiveAgent is a trustworthy system. During my few years use of the system it has only had some minor issues ( downtime, error with connetions etc. ) The system is fast, it has a nice layout and the amount of options for personalisation are many. I like it!

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Monday, November 14, 2016

Nice system, works great.

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Monday, November 14, 2016

One of the best ! Strongly recommend.

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Monday, November 14, 2016

Is a very useful tool. Easy to use, complete and very helpful

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Monday, November 14, 2016

After having checked a lot of different Ticket Systems we selected LiveAgent. Very fair pricing, fast and perfect support. Yes, there are some minor drawbacks (you cannot join or split tickets) and the mobile app is a Little bit strange. But on the other hand - after more than a year - we are still very happy with LiveAgent and would choose it again.

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Monday, November 14, 2016

We'r using LiveAgent now for 12 month within our company to have a qualified and centralized support system. We can recommend LiveAgent in any way cause it is just easy to understand, fast to work with and just a tool which is working!

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Monday, November 14, 2016

Ladesk is a great tool. You can combine all the needs of a contactcenter ( emails, chats, KB ) and create so many rules. It is easy to use therefore, I as a manager did non need to contact any of the Support Team from Ladesk. The only minus is that sometimes it moves a bit slow. Just a bit :)

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Monday, November 14, 2016

I have been using more than 2 years and our clients have a quickly and stability support with Ladesk!

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Monday, November 14, 2016

In the past we have used our own customers support system and other third party solutions. We moved to LiveAgent after hearing good things about it. It was quick to implement, easy to set-up and very flexible for choosing how many agents we use at anyone time. We're able to answer user tech support question very quickly with LiveAgent. It's proved to be a great tool for communicating with our user base.

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Monday, November 14, 2016

It always works well, there is only 1 thing I am missing You do not hear every answer from the Chat

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Monday, November 14, 2016

Their helpdesk software is amazing and it works smooth and fine! The interface has a nice look to it and it's easy to access.

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Monday, November 14, 2016

All good, few improvements needed, i.e. some features missing, App/mobile view needs improvement etc.

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Monday, November 14, 2016

We tested several platforms and LiveAgent gave the best bang for our bucks. It is also surprisingly easy to use and solve problems as their support team speaks fluent english. Would love to see integrations for other phone solutions. Also integrations for other chat platforms such as Whatsapp, Hangouts, Messenger etc. would be nice.

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Monday, November 14, 2016

After my trial Im happy about everything in this tool. I may have some more feedback once we will start use it.

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Monday, November 14, 2016

LiveAgent is a very handy tool, great for managing tickets, calls and chats. Very user friendly and intuitive. Its nice to have another great product from Slovakia. Only difficulties were some downtimes I faced, they lasted just couple of minutes. Keep up the good work.

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Monday, November 14, 2016

Sometimes the app can be buggy to use but generally a good system.

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Monday, November 14, 2016

I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I'm so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes. The only downside (thus the missing star) is the iOS app. It has a lot of friction and just don't work in a way that you would suspect on a mobile device. It's just easier without it, which is a bummer.

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Saturday, November 12, 2016

LiveAgent is the best support system I've used, able to track all queries quickly and efficiently. Keep up the good work.

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Saturday, November 12, 2016

Jsut had a great experience with an issue that was solved via chat... thanking you so much

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Saturday, November 12, 2016

Pretty straight forward, user friendly and fun to use

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Friday, November 11, 2016

Years ago we where using another Leading support system that turned out to be buggy. Since we bought the downloadable version of LiveAgent we never had an issue. The updates are very frequest, the software itself is the best i have seen since 2001. thumbs upt to the guys at LiveAgent. Keep up the good work. BTW is there a auto-upgrade option on the roadmap?

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Friday, November 11, 2016

Amazing customer service, the order has been delivered at the exact date it was planned. The website is very intuitive and easy to use!

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Thursday, November 10, 2016

LiveAgent is definitely helpful when it comes to communication with customers. It makes answering from different social media and sources much easier. Of course there are couple of things to be improved, but so far it makes the work much easier. Chat support is also good if there are any problems. Definitely recommend.

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Thursday, November 10, 2016

LiveAgent has been a great help to us over the last year and improved our customer support and sales service a lot. Having a complete ticketing system, chat and social media integration in one solution is very convenient. Easy to set up, high level of configuration options. User interface is pretty good, maybe some key features should be easier to access and with more configurable options. LiveAgent technical support is second to none.

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Thursday, November 10, 2016

Liveagent works as you expect for the basic things and for more advanced users there are many tools to make the use smoother and experience better. I, as the team leader like especially the reports and on the other hand the rules and tools you can set for specific kinds of customer service cases. The chat etc. are a very good add on!

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Wednesday, November 9, 2016

The service has been doing a great service in our job however, sometimes system is down or having technical difficulties. Ain't gonna be perfect as few more improvements to work on.

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Wednesday, November 9, 2016

Just needed info on this product. Very impressed with what I have seen so far.

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Wednesday, November 9, 2016

Having chat as well as ticketing in one product is excellent, also the ease of set up was matched with an excellent level of configuration options. Normally these 2 things do not go hand in hand, I think the level of maturity of LiveAgemt is impressive.

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Wednesday, November 9, 2016

I would like to inform you that LiveAgent is a well built platform and I am very satisfied with it. I would recommend LiveAgent further.

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Wednesday, November 9, 2016

This has a few rough edges, such as random disconnects for license updating, however, the staff are very helpful, eager to assist, and willing to answer any questions

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Wednesday, November 9, 2016

In the chat, we had a good experience! The solution was apllied, and it's all ok.

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Wednesday, November 9, 2016

Depiste me contacting the wrong support , (my fault) the Agent was excellent and very professional.

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Tuesday, November 8, 2016

great support team in the background

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Tuesday, November 8, 2016

Easy to use. Always online and functioning. Such a great tool for communicating to customers.

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Thursday, November 3, 2016

Great product that can accommodate multiple languages across multiple sites to be handled by specified agents, all within the same account. Very knowledgeable support and quick to respond. Nothing beats live chat support for a LiveChat question!

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Tuesday, November 1, 2016

Simple and good to use with a competitve pricing scheme

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Sunday, October 30, 2016

Online Chat representative was there when I needed him.

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Wednesday, October 26, 2016

All the features that you need without the complexity of the other similar platforms.

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Wednesday, October 26, 2016

Great support desk software with facebook message integration.

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Wednesday, October 26, 2016

Great for functionality, ease of use and support. It helps us a lot in handling our support.

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Wednesday, October 26, 2016

Nice tool and nice support

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Wednesday, October 26, 2016

Lovely service which increased our user retention and business image amongst our consumers

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Wednesday, October 26, 2016

Good price for great features of a tool with the right support. Easy scalable and it integrates multiple contact channels.

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Wednesday, October 26, 2016

Allows you to tweak which enables better service hence customer satisfaction.

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Wednesday, October 26, 2016

very cool and nice

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Wednesday, October 26, 2016

I can recommend using the LiveAgent, we use this utility on four e-shops and our customers are very satisfied!

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Wednesday, October 26, 2016

OK first of all its great and the support is exemplary .. However as with all great things there is room for improvement. 1. I would have liked there to have been more "best practices" documents or white papers on how some fictional or real businesses use all the feature on LA. As it is a struggle as afirst time user to be able to understand how the various system features co-operate with each other. 2. With so many feeds for tickets we often get multiple tickets for the same support issue. I urgently need an easy to use feature to merge these tickets otherwise they get cumbersome or the customer thinks an open ticket has been solved. 3. Online Training courses or Offline manual or Youtube ... Maybe I am missing something but for such a capable product we need more inspiration as to how we can employ all of the features.

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Wednesday, October 26, 2016

Easy to set up and they migrated us from another system. Easy to use, requires little onboarding for new users. Main downside is there is currently no way to combine two tickets into one. That would be super useful since many people send new emails instead of reply. Be great to be able to split a ticket too, for when users reply with a new issue in an old email. But those are the only downsides. Rest is great.

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Wednesday, October 26, 2016

Everything works great! If we can get the time and billing module to work without all the manual intervention I would never need to use anyone else again!

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Wednesday, October 26, 2016

But we expect more features like merging of the tickets.

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Wednesday, October 26, 2016

Though, our primary intention was to use LiveAgent for our helpdesk to serve customer service, LiveAgent turned out to be more of a tool that helped us increase our sales. This is a fantastic platform and I am sure all of the LiveAgent clients also will share the same opinion.

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Wednesday, October 26, 2016

GREAT customer service, very supportive and competent live agent is fine, missing some configuration though but can be adequate for a small team of employees. As part of bigger company I would rather go for something else

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Wednesday, October 26, 2016

This is the best customer service tool available on the market, with plenty of possibilities to integrate different sources such as Facebook, Twitter, E-mail, Survey Monkey, etc.

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Wednesday, October 26, 2016

LiveAgent is fantastic system, I only give back 4 out of 5 starts becouse i believe a mobile app should be bit more usable.

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Friday, October 21, 2016

Excellent service and very efficient.

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Friday, October 21, 2016

my company and i as an employee has been using LiveAgent for years , it was great product and have excelent support . fast response and straight to problem solving .

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Thursday, October 20, 2016

I'm sure it was the best way for you to know what the organisation with their wise and experience quality that help

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Monday, October 17, 2016

Good package with competitive prices which gives you good value for money. Also great support when you need them. I would recommend them!

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Wednesday, October 12, 2016

Comprehensive system that lets you handle tickets over email, chat and phone. Easy to work with and structure for your company.

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Friday, September 30, 2016

I will recommend LA for anyone looking for starting his ECCO enterprise system here's the rest of them search its ( integrations-and-plugins) , ready for you. Great support, live advice LA is a Hidden GEM for its pricing and support team, All the best

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Wednesday, September 28, 2016

Recently i had a problem enabling chat in 60s my support member solved the problem and got to a working chat and waited to see it work. Thanks

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Tuesday, September 27, 2016

Their help desk are super supportive, prices are lower than other competitors.

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Tuesday, September 27, 2016

LiveAgent is excellent help desk software with great features and superb support.

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Friday, September 23, 2016

Great - no problems, answered my query quickly and efficiently

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Thursday, September 22, 2016

Great job on the product .. keep up the great work.

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Wednesday, September 21, 2016

I want to thank the whole support team for the good cooperation. It is not self-evident. We had a lot of questions while we were starting a new long-term project and had very specific requirements. The team was always friendly and helpful. I just can recommend this Company with 5 stars!

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Wednesday, September 21, 2016

Good support when problems or challanges occur.

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Sunday, September 18, 2016

LiveAgent is a very intuitive and helpful ticketing system. It's easy to work with and it has some great features like seeing what other agents are writing while they are typing, which is very useful for training and on the spot feedback. Also, Live Agent Support Team is very helpful and for any question you will get a quick and effective answer.

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Sunday, September 18, 2016

Live Chat from Ladesk is the best live chat and ticketing feature we have experienced in a long time. Though it is on the pricey side, it definitely is worth every single penny. From the amazing chat feature, that looks really professional to the ticket system or Facebook and Twitter feed updates and agent performance reports. In addition, it is adaptive, so we can check on tickets on the go! It really is one of the greatest support software!

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Tuesday, September 13, 2016

LiveAgent at LADesk.com is so much easier to use than our previous helpdesk software. Our health businesses getyourboomback.com, mintycoco.com and mouthmonsters.com have multiple websites and proprietary products helping health-aware consumers globally. All our health products are unique with genuine ingredients at the right dose - from the best YTE® amino acid supplements AminoBoosters and AminoPure to advanced coconut oil pulling mouthwash Mintycoco and MouthMonsters plus My Happy Booster serotonin-boosting natural drink and NeuraBoost Mind Food - so our customers ask a lot of questions and rely on us to provide honest knowledge around the clock. LADesk makes it all possible for us. The guys on their own helpdesk are superhelpful and prompt to help. Thanks, LiveAgent!

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Wednesday, September 7, 2016

Very compatible and useful tool.

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Tuesday, September 6, 2016

Solution is impressive and easy to use. Covers most of the helpdesk functions. however, needs flexibility to integrate with some well known call center solutions i.e. Cisco, Avaya, ALU, etc. Should have built-in adaptors for these solution. Same applies on external IT service desk solutions. Overall solution is good but with flexible and built-in adaptors it can become excellent solution.

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Monday, September 5, 2016

Quick and to the point support

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Monday, September 5, 2016

I'm still in the review phases but everything looks pretty good

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Saturday, September 3, 2016

Great softwre, help a lot with a lot of e-mails! It will be nice to see some modern layout soon :)

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Wednesday, August 31, 2016

Great to have all customer service channels in one place, but there is one thing missing: integration with chatbot providers.

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Wednesday, August 24, 2016

We are new to Live Agent but so far we are very happy with the helpdesk tool. The price is great and there are so many awesome features.

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Wednesday, August 24, 2016

Our opininon is that Live Agent is top tool for customer tool. Our company is very satisfied. We can are recommend company Ladesk, developer tool Live Agent. I greet Antonio, your supporter. He was very profesional. ;)

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Wednesday, August 24, 2016

Great software, but there are many great softwares around. (I've done an extensive research, and trialled all major companies). But what makes this stand out above the others? It's the ease of working with the system, the easy and extensive tutorials, but most of all the kind and friendly helpdesk. They are available to you 24/7 and are VERY fast in replying. through the online chat function you have an answer within minutes, and they people are always friendly and very helpful. Very happy so far with this!

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Thursday, August 18, 2016

LiveAgent has some exceptional features but is missing very basic functionality. I need to have the ability to turn off chats for the entire business after business hours regardless if someone is logged in or not. I may need to read past tickets or check on the status of something and not have it show me or my company as available for chat. I also need the ability to restrict certain agents from viewing tickets and only to chat or vice versa. LiveAgent is an awesome piece of software but these features are very basic and something every other service has. I would love to move my company to Live Agent but can't do it without these and by the time they're implemented I'll probably find a new home for my team.

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Tuesday, August 16, 2016

I'm still on the trial period and testing the features. It's the best combination of Helpdesk, live chat and social media integration that I have seen, beating the competition for features, functionality and price. Support has been fantastic as well, quick and accurate responses to my questions.

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Tuesday, August 16, 2016

I really like this service. Not difficult to get up and running. Even if you do get stuck they offer great support by Chat and Email.

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Tuesday, August 16, 2016

I found LiveAgent while I was researching for a help desk solution that fits my business structure. I have different online sites with separate support email accounts and social media channels. I needed a way to organize everything under one solution. I wanted to measure my performance, convert all interactions to tickets so as to be able to ultimately make my customers happy and turn prospects into long term customers. There were a few other solutions I saw but it looked like I needed to break the bank and they appeared too complex. The value-cost ratio was huge for me as a small business owner si I went for ladesk. If you need to relieve yourself of some stress and actually focus on the business of satisfying your customers, go for LiveAgent. It is simple to use, will deliver true value, your customers will be happier and one striking difference you will experience is the personalized and humane support you get from the ladesk team. It's awesome! I won't trade that for anything else. No kidding.

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Monday, August 15, 2016

The person who talked to me was really helpful, it solved all my questions and most importantly it felt personal, and not like a script. At the end i was truly satisfied by the way he handled the whole chat.

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Monday, August 15, 2016

We started using it as a ticketing system, which is very nice and pretty straightforward. The live chat is now one of the big features we use now, cause it's very efficient and linked to tickets. Lots of customization possible but I have not explored all options yet.

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Monday, August 15, 2016

Great app and customer service. Useful features with reasonable price. Managing customer enquiries and chats made easy. Includes almost everyting that small or big business needs to service their customers.

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Sunday, August 14, 2016

After a lot of time searching from all the existing options, i decide to work with live agent - ladesk.com They have almost all the feature i need and its a powerfull system!

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Friday, August 12, 2016

The software is exactly what we need, Some minor deviations can easily be met with using Live Chat.

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Wednesday, June 22, 2016

We use Live Agent for more than one year and we are very satisfied, the cost / benefits is excellent. All support messages sent by e-mail, website forms and facebook are sent to Live Agent platform and then will answered by my team. With this process I can be sure that my company will not loose any message received and manage the quality of our help desk. They have integration with Facebook, every message sent to my company's Fan Page become a ticket on the platform so my team can answer fast in the same platform they use every day. Comparing to other platforms Live Agend has inumerous great features with better price them competitors.

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Tuesday, June 14, 2016

We are very happy with LiveAgent, it’s easy to use and makes managing customer enquiries by chat or email straightforward. A lot of enquiries come through our live chat these days enabling us to respond to customers straight away. Using LiveAgent has had a positive effect on our productivity and it’s popular with customers.

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Tuesday, May 10, 2016

Really like this software! It fits all our company needs and does what it need's to do!

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Thursday, April 28, 2016

Its such an easy package to use, we deal with lots of incoming support tickets per day, and it helps our team keep on top of them all.

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Wednesday, April 20, 2016

We are using Live Agent as both ticketing and live chat tool. We are using it in 2 countries and for four websites Nutriklub and Klub maminek (Danone company). It enables us smooth answering of customers emails from one platform immediate response to customer queries from websites. We were also able to implement it into our mobile app Nutrimimi. Great value for money.

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Tuesday, April 19, 2016

Our customer service team LOVES this chat software. More than chat, you can see how many customers are on the site, where they're from, what page they're looking at, etc. Terrific product.

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Thursday, April 14, 2016

I have used and worked with the LiveAgent software for sometime now about 2 years and the system and team is been great

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Monday, March 21, 2016

Software offers everything most users and admins would want at a fantastic price. Only reason it is not 5 stars is for not having the ability to transfer (live) chats across departments. When chatting with ladesk support, there seems to be a disconnect as to why we would need this feature. This is a feature that is common in most LiveChat software and we use it extensively. That said, we have decided to give LAdesk a try because of the extensive feature-set and great price. It is well written and very responsive. You would be hard pressed to find a better value.

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Saturday, March 19, 2016

Pricing for the software is very good. The amount of resources and how efficient the system is makes customer service easy. Also, keeps accountability which is the hardest part to customer service. Great system don't waste your time anywhere else.

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Thursday, March 17, 2016

I have been searching for a single solution that will help me manage our inbound leads from multiple channels like email, chat, etc... Live Agent has been the only real solution I have found that does all of this in one system. Our Agents Love It!

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Tuesday, March 15, 2016

I've tested a dozen different help desk, ticket systems, and chat applications for web site integration. Nothing comes close to LiveAgent for a total end to end solution regardless of the size of an organization,

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Tuesday, March 15, 2016

we have used Kayako for 2 years and decided to switch to another system, we tired another system for 4 months and now decided to go for Liveagent as it fits our needs.

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Tuesday, March 15, 2016

And great team, too. Full recomendation.

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Saturday, March 12, 2016

I had been using Kayako, which is more expensive and laetr switch to Deskpro, but the mobile version does not really work, now that I found Live Agent, its a life saver!

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Wednesday, March 9, 2016

I personally started with LiveAgent in my own personal shop/blog in about 4 years ago, I wanted to take my first customers to next level of support and care. Now we are using LiveAgent in two much bigger companies, to take care of all communication channels, connected to our business under one roof. LiveAgent so far always provided what I needed. I can strongly recommend LiveAgent for anybody, who wants to support their business in a smart way. For almost 3 years, they are continually upgrading their UI but mostly improving their features, since they are listening to their customers I believe. At a top place I can rank also their support staff - they never ignored any of my issues, despite the fact, that I can be really persistent

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Wednesday, March 9, 2016

We spent many time comparing the different solutions available in the market. At the end we decided to try Ladesk because they have a good balance of features and price. We are happy with the result and now we're managing all the customer support through their tool.

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Wednesday, March 9, 2016

We have been using Live Agent for a couple of years now, and it is a amazing tool for Our Company.

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Wednesday, March 9, 2016

I am using LiveAgent almost 2 years at my blog / Vinyl store page phono.sk And I am impressed in many functions and features which LiveAgent have. I am able to do everything from one place. I can make new Facebook posts or answer my customers directly in few seconds, via desktop or mobile application of LiveAgent when I am on the roads. I can fully recommend the software. Keep doing the great work guys!

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Tuesday, March 8, 2016

I gave it a 4-star because it's not perfect but it fulfills my basic requirement for a multi-channel helpdesk tool at the best price. Merge feature is a necessity. I hope the developers are working on this. Reporting is already good but I like the reporting feature of Spiceworks better.

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Tuesday, March 8, 2016

I never faced so helpful support ever in past 15 years working online. Thank you so much.

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Tuesday, March 8, 2016

Great support team, wasn't my first time using it (Not because of problems) and always was good and fast in responding me company question and provide me with solutions.

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Wednesday, March 2, 2016

Very helpful, made sure I was being taken care of.

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Wednesday, March 2, 2016

Awesome extension. Customer services are very helpful and patient.

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Tuesday, March 1, 2016

We used this platform during an event where we had a large virtual audience. The UI is intuitive and responsive.

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Tuesday, March 1, 2016

I can say without hesitation that LiveAgent is the best app we’re using in the office. Now I can not imagine to work without it and solving emails in Outlook again would be impossible.

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Monday, February 29, 2016

Award winning software with huge bunch of options included in LiveAget. From our point of view it's an irreplaceable HelpDesk and Customer Care tool. Options provided are in deed demanded and used as by customers so by our support team staff. Multi-channel and multi platform structure gives the visitor a choice to become a customer in a preferred way by a single click(!) Just think of it a bit! Some of the benefits which were achieved after purchasing this online helpdesk software: 1. Time reaction decreased dramatically; 2. Our surveys indicated that customer satisfaction in issue management increased by 17%; 3. LiveAgent was also applied for sales department that resulted in 20% conversion increase. And the last but not the least - you have only one system to store your trouble tickets, keep your issue management history, customer order requests, calls history and so on. And behind the scenes there is a team of skilled support staff, highly professional sales team and flexible pricing. Just start and you'll never shut down your LiveAgent installation!

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Saturday, February 27, 2016

I've been using LiveAgent for several years now and have been happy all along the way. The software is easy to customize and has been running without any errors through server moves and software updates. The support is second to none offering friendly live chat.

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Friday, February 26, 2016

Email Ticket System, Website Chat and Knowledge Base - all in one solution: LiveAgent. The Email Ticket System helps us to stay organized. Each incoming email gets a ticket number and can be followed up. When one support agent is not available, another one can quickly take over, as all emails are centrally organized, rather than in separate email inboxes. Each Agent can quickly follow up on previous conversations.

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Thursday, February 25, 2016

I try 3 system before this and i caen say that ladesk.com (Live Agent) is the best of all. Really amazing fuctions, great costumer service and easy to integrate.

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Thursday, February 25, 2016

This is the second time I've used LiveAgent and should there ever be a need for a third for a new venture, it's a no brainer.

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Thursday, February 25, 2016

I was first introduced to this product in 2011 when researching different options. After trying a number of different systems, both free and paid, I decided to take the risk and go with LiveAgent. Not only was this a surprisingly cost effective option, it was a feature packed option that worked straight out of the box. When I recently moved to Armenia to build up a busy 24/7, multi-language customer service centre, there was no risk and only one choice for me. With over 50 Agents, 12 languages and 50 partner URLs and around 10,000 chats/tickets per month (and growing), I knew we needed to upgrade from the basic chat app that we had when I first took on this role. I immediately suggested LiveAgent. - Unlimited Agents, a personalised chat design for each partner, email, social media and phone integration via Twilio - it was the all-in-one package we needed and, more than a year later, we still swear by. It's a no-brainer. for the money and the support, there is nothing that even comes close.

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Wednesday, February 24, 2016

The ladesk software is very good value for money

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Wednesday, February 24, 2016

I was in charge of finding a Knowledge base hosting service for my company. LiveAgent was the best of 10 major sites that I reviewed. Including others like ZenDesk. I have not used their ticketing system and other features however.

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Wednesday, February 24, 2016

After having a conversation with the very first customer support at Ladesk I am impressed, you guys sell yourselves as a kayako's alternative, so far it is looking good, very good

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Wednesday, February 24, 2016

Been using Ladesk software for 4 months now. We are a company offering software for creating online surveys (Survio) and I am the head of our Customer Care department. To be honest, I simply do not understand how we could do it without LiveAgent. It works and has, if not all, then all the necessary features for making your customers happy with the support they are getting. The price is fair and the support outstanding. I would recommend LiveAgent to anyone.

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Friday, February 5, 2016

We use LiveAgent helpdesk software 1 year now. We chose LiveAgent because of company's size and budget. This software is exactly for us! We didn't have to install anything because it is web-based. Program consists of many features and there are many settings for each of feature. LiveAgent provides high quality multi-language customer support, universal inbox, forum, feedback reports and suggestions. Useful option is an possibility to manage everything via phone by iOS and android apps. If your company needs affordable and excellent helpdesk customer service, LiveAgent is definitely a good choice.

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Thursday, January 21, 2016

We started to use LiveAgent software around 2,5 years ago, and we are still satisfied. Product satisfies all our expectations and needs. Work and communication with consumers is much easier than before. LiveAgent uses more channels for communication: calls and emails, messages, Facebook and Twitter accounts, and live chats that more customers can be affected. Good structure through creating "ticketing" that helps quickly receive the request, find the solution and send it back to the consumer waiting for the answer. Agents can create their own rules how to split all incoming messages and calls into smaller groups.

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Monday, June 23, 2014

LiveAgent is one of those things that you don't realize you need until you actually use it and see how useful it is to have all your things in one place. For people using email, twitter, and especially with a bunch of other communication software, it definitely helps to have it all in one place.

Response from LiveAgent:
17 October 2017 at 01:10

Thank you David for your review.

1 of 1 people found this review helpful.

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Friday, November 22, 2013

LiveAgent is simply the best multi-channel helpdesk software, providing control over all of your support channels (Email, Voice, Live Chat, Facebook and Twitter). Also, if you came here to look for a Zendesk alternative, you are at the right place.

Response from LiveAgent:
17 October 2017 at 01:11

David, thank you for your LiveAgent review.

1 of 1 people found this review helpful.

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LiveAgent Screenshots

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This page was last updated 31 July 2018 06:03