LiveAgent

LiveAgent

367 Reviews

What is LiveAgent?

LiveAgent has been on the market since 2004, helping thousands of companies across different industries improve their customer service. Overall, LiveAgent has served over 30,000 companies and over 150 million end-users worldwide. The software is the #1 rated and most reviewed help desk solution, with the fastest and leanest chat widget on the market. Leveraging the power of LiveAgent, you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Serchen Index

66.53
13
Employees
367
Reviews
8,916
Followers
N/A
Likes

LiveAgent Key Features

live chat

call center

email piping

ticketing

automation

rules

SLA

knowledge base

tags

statuses

What is LiveAgent?


LiveAgent Free Trial Information

Give LiveAgent a try today with a free 14-day trial, no credit card required.


LiveAgent Pricing

The software is available for purchase worldwide and is offered at a freemium pricing model. There are 3 paid plans -- the cheapest one starting at just $15/month, and the most expensive All-Inclusive plan, complete with 180 features and 40 integrations will cost you $39/month.


LiveAgent Support & Customer Service

LiveAgent offers 24/7 customer service through all communication channels. Support is currently offered in the English and Slovak language, but more languages are being added periodically.


LiveAgent Product Details

The software offers a multitude of advanced help desk features (over 180), including a built-in call center, a native live chat, a robust ticketing system, and advanced analytics and reporting dashboards. Because of all the advanced functionality that LiveAgent offers, the software’s price to value ratio is second to none.


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LiveAgent Reviews

4.8

Excellent!

367 Reviews

Last reviewed on
03 February 2020

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Tuesday, February 4, 2020

The system is easy to start with, customize and get used to it. It helps us to save time by combining all of the different communication channels into single tool. Highly recommended!

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Features

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Tuesday, October 24, 2017

Very easy to use. Perfectly helped us to manage all incoming requests from customers via e-mail or web (live chat). Absolutely recommend.

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Friday, October 20, 2017

A great support system that anyone can use.

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Thursday, October 19, 2017

We were evaluating a lot of helpdesk softwares, but only LiveAgent fulfilled all of our needs perfectly. It´s a thin line between "Easy to setup" and "Adjust everything", but that´s what makes it good. Even though it is a lot to adjust in order to adapt the offline helpdesk to your company needs, it is really simple and their support is very helpful and nice if it comes to any questions.Altogether, I would recommend LiveAgent to anyone who is looking for a good and easy-to-use helpdesk software. Keep up the good work!

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Wednesday, October 18, 2017

The LiveAgent support teams goes above and beyond every time I have a question or a problem. I highly recommended! Besides, all I needed was a knowledge base platform and live agent is exactly that!

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Wednesday, October 18, 2017

It is a very useful tool to administrative the support by ticket, will be good if we are able to input the serial number of the tickets

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Wednesday, October 18, 2017

LiveAgent is an affordable way to increase customer conversion through our website. The platform is easy to use and the help desk is quick to respond. Still a few things for them to work out but overall great!

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Wednesday, October 18, 2017

I love how it makes work easier.I miss more editing options.

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Wednesday, October 18, 2017

App provides all needed features with fair prices.

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Wednesday, October 18, 2017

Thank so much to LiveAgent for making such a great product.

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