Zendesk

Zendesk

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What is Zendesk?

Zendesk is a cloud-based customer service software platform that provides a range of tools and features to help businesses manage and improve their customer support operations. The platform is designed to help businesses of all sizes provide a seamless and personalized customer experience, and includes features such as ticketing, self-service portals, live chat, social media integration, and more. With Zendesk, businesses can manage customer inquiries from multiple channels in a single location, allowing support teams to provide more efficient and effective service. The platform also offers analytics and reporting tools to help businesses track and analyze customer support performance, identify trends and opportunities for improvement, and make data-driven decisions. Additionally, Zendesk offers a range of integrations with other tools and platforms, allowing businesses to customize their customer support workflows and automate repetitive tasks. Zendesk is used by thousands of businesses around the world, including small and mid-sized businesses, enterprise-level organizations, and non-profits.



Serchen Index

96.08
4,449
Employees
15K
Subscribers
108K
Followers
156K
Likes

Zendesk Key Features

Ticket managment

Integrated live chat

Built-in phone support

Knowledge base

Community forums

Analytics & Insights

What is Zendesk?


Zendesk Product Details

Zendesk offers a range of products and features designed to help businesses improve their customer support operations. One key offering is its ticketing system, which allows support teams to manage customer inquiries from multiple channels in a single location, including email, phone, web, social media, and chat. This helps to streamline support operations and improve response times. Tickets can be automatically assigned to agents based on pre-set rules or manually assigned by a manager.

In addition to its ticketing system, Zendesk offers customizable self-service portals that enable customers to find the information they need without having to contact support. These portals can include FAQs, knowledge bases, and community forums. This helps to reduce the workload on support teams and empowers customers to resolve issues on their own.

Another key feature of Zendesk is its analytics and reporting tools. These tools provide insights into support team performance, customer satisfaction, and other key metrics. This data can be used to identify areas for improvement and optimize support operations.

Finally, Zendesk offers a range of integrations with other tools and platforms, such as Salesforce, Slack, and Shopify. These integrations enable businesses to streamline their workflows and improve collaboration across teams.

Overall, Zendesk's products and features are designed to help businesses provide top-notch customer support and improve their operations.

Zendesk Support & Customer Service

Zendesk offers a variety of support options for its customers, including email, phone, and chat support. Additionally, customers can access a comprehensive knowledge base with articles and tutorials covering a wide range of topics related to using the platform.

Zendesk also offers a range of support plans for customers, including a basic plan with email support, and more advanced plans with additional features such as phone support, 24/7 support, and access to a dedicated customer success manager.

In terms of customer service, Zendesk is known for its commitment to providing excellent service and support. They have won numerous awards for their customer service, including recognition from the Stevie Awards for Sales and Customer Service, and the CRM Watchlist award for customer service excellence.

Overall, Zendesk's support and customer service options are designed to provide customers with the assistance they need to make the most of the platform and achieve their business goals.

Zendesk Pricing

Zendesk offers a variety of pricing plans to meet the needs of different customers. Their plans are based on the number of agents (customer service representatives) that a customer needs, with pricing starting at $5 per agent per month for the basic plan.

The basic plan includes email support and the ability to create a help center with knowledge base articles and FAQs. More advanced plans include features such as phone support, chat support, and social messaging integrations, with pricing ranging from $19 to $199 per agent per month depending on the level of service.

For larger enterprise customers, Zendesk also offers customized pricing plans with additional features and support options. Customers can request a quote directly from Zendesk's sales team to learn more about these options.

Overall, Zendesk's pricing is competitive and designed to be flexible enough to meet the needs of a wide range of customers, from small businesses to large enterprises.

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Zendesk Reviews

4.3

Excellent!

23 Reviews

Last reviewed on
15 February 2023

What do you think?

Help other software buyers make informed decisions.

Monday, February 13, 2023

I've had a decent experience with Zendesk. The platform is easy to use and the automation features are helpful. However, I wish there were more integrations available with other tools we use

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Monday, February 13, 2023

I've had a positive experience with Zendesk so far. It's a great tool for managing customer support requests and the reporting features are helpful for tracking performance. However, the pricing can be a bit high for smaller businesses

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Saturday, February 11, 2023

I find Zendesk to be a solid option for managing customer support requests. It's a reliable platform with helpful reporting features. However, I do wish there were more customization options available.

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Wednesday, February 8, 2023

Zendesk has been a good fit for our customer support team. It's a reliable platform with helpful automation features. The only downside is that it can be a bit slow at times.

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Monday, February 6, 2023

Overall, I'm pretty satisfied with Zendesk. It's a great tool for managing customer support and it's easy to use. However, the pricing can be a bit steep for small businesses.

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Monday, January 30, 2023

Zendesk has been a good choice for our customer support needs. It's a reliable platform that has helped us stay on top of support tickets. My only critique would be that the mobile app could be improved.

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Thursday, January 26, 2023

Verified Review

Amazing informative site, thanks for making this type of online sites for marketing, I am so much happy and I used it several times, I will definitely try it again in future., Thank you so much.

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Sunday, January 15, 2023

I've been using Zendesk for several months now and I find it to be a reliable platform for managing customer support requests. The knowledge base feature is especially helpful for reducing the number of support tickets we receive. My only suggestion for improvement would be to add more customization options.

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Wednesday, January 11, 2023

I've been using Zendesk for a while now and I appreciate its ease of use and its robust features. It's definitely helped me streamline my customer support processes. However, the pricing can be a bit steep for startups

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Monday, January 9, 2023

Verified Review

Zendesk is good to those who doesn't know much about it, cuz when you get to know more about the product, you know how their customer support sucks.

They are quick at charging, and shutting down accounts, but yes, takes months to solve minimal issues.

For basic questions, their customer support will send you HC links.
For complicated questions, they customer support CAN ONLY send you HC links too.

So you better have no complicated questions to ask if you are going to choose Zendesk. Cuz they don't have customer support for complicated issues.

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