ProProfs Help Desk

ProProfs Help Desk

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What is ProProfs Help Desk?

ProProfs Help Desk is a customer service tool that allows agents to effectively track and resolve user requests and issues. Businesses today increasingly use a cloud-based help desk ticketing system due to its plethora of benefits. Its shared inbox feature helps agents to view, access, and assign tasks to the concerned individual or, team. They can prioritize, label, and mark tickets that need immediate attention. With canned responses and automated messages, agents can automatically communicate with their customers and keep them up-to-date. The help desk software also helps managers to set up workflow rules around filters, priorities, and service level agreements (SLAs).

Serchen Index

79.96
167
Employees
4,530
Subscribers
5,220
Followers
24K
Likes

ProProfs Help Desk Key Features

Canned responses and rule-based automate

Shared inbox

Ticket prioritization

Issue tracking in one place

Timely response with child tickets

Email Integration

Tickets surveys

Incident management

Document Storage

Knowledge Base Management

What is ProProfs Help Desk?


ProProfs Help Desk Product Details

ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets. Child tickets allow you to collaborate and track internal subtasks.

When customers raise issues or make requests, agents can easily track them and get inputs from other agents and teams. Team collaboration, thus, helps to tackle and resolve issues productively.

When you track customer issues, you know who is working on what. Your business can even identify solution delays. You don’t miss on customer tickets when you use filters to sort by labels, priorities, assignees, milestones, and status.

The best part about ProProfs Help Desk is its shared inbox feature that puts an end to long cc emails. With ProProfs HelpDesk, your agents can manage all customer-facing inboxes, such as [email protected], [email protected], [email protected], [email protected], and [email protected] When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Customer success managers (CSMs) can organize agents into teams. ProProfs Help Desk makes it easy for you to manage permissions, task assignments, and roles. They also have the freedom to set up their workflow rules around service level agreements (SLAs), filters, and priorities.


ProProfs Help Desk Pricing

Team – $49/month or $39/month (Annual Billing)

3 Users 1 Inbox Unlimited Tickets 1 Department/Team 6-Month Ticket History Auto-Response Canned Responses Ticket Ratings Phone Support

Business – $89/month or $79/month (Annual Billing)

All Team Features 5 Users 3 Inboxes 3 Departments/Teams 1-Year Ticket History Basic Reports Routing Child Tickets Roles & Permissions

Enterprise – $499/month or $399/month (Annual Billing)

All Business Features Unlimited Users Unlimited Inboxes Unlimited Departments/Teams Unlimited Ticket Ratings Enterprise Reports Audit & Admin Controls SLA & Custom License


ProProfs Help Desk Free Trial Information

15 Days free trial


ProProfs Help Desk Support & Customer Service

EMAIL PHONE LIVE SUPPORT TRAINING TICKETS


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ProProfs Help Desk Reviews

4.6

Excellent!

5 Reviews

Last reviewed on
31 August 2022

What do you think?

Help other software buyers make informed decisions.

Saturday, September 3, 2022

Verified Review

ProProfs Help Desk has successfully put customer service at the heart of our business. The tool has allowed our global team to deliver high-quality service from any part of the world. Customers can get timely support without initiating multiple contacts.

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Saturday, September 3, 2022

Verified Review

ProProfs enabled us to keep track of multiple important customer requests and complaints that we missed before we started using it. As a result, we received more follow-up emails from customers. Simply using a Gmail account for customer service doesn’t work for us. We learned the hard way. So to never miss out on a customer request, we decided to opt for this tool; it has been a great decision so far.

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Wednesday, July 6, 2022

Verified Review

I really like the overall look and feel of this tool. You have to say that despite a great number of features, their design team has done a commendable job in keeping the tool’s interface neat and tidy. All major features are within hand’s reach and the advanced search feature will make searching for past tickets a lot easier. Good job!

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Thursday, October 7, 2021

Verified Review

Prior to using ProProfs help desk, we were using self-hosted software that was installed on our company server. The only problem was that agents were not able to respond to customer queries when they were not at their desks. However, with ProProfs, we are always connected to our customers & no doubt our customer service has improved drastically.

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Monday, January 13, 2020

The Help Software is the best I have ever used. At https://www.proprofs.com/helpdesk/ the customer support team helped me step by step even with a standard issue that was common they helped me get through.

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Response from ProProfs Help Desk:
20 July 2021 at 04:08

Thank You for sharing your views on the ProProfs Help Desk.

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