Freshservice

Freshservice

3 Reviews

What is Freshservice?

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that actually helps more than 7500 SMB, mid-market, and business clients worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customizable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.andnbsp;

Freshservice is part of the Freshdesk product family, whose flagship product is the leading customer support solution Freshdesk – with more than 80000 customers worldwide.

Serchen Index

88.00
3,830
Employees
3,250
Subscribers
2,672
Followers
10K
Likes

Freshservice Key Features

IT Asset Management

IT Ticketing

SLA Management

Incident Management

Change Management

Release Management

ITIL Aligned

IT Service Management

Service Catalog

Enterprise Service Management

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Freshservice Reviews

5.0

Excellent!

3 Reviews

Last reviewed on
27 September 2022

What do you think?

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Monday, September 26, 2022

Creating workflows is a simple process. I quickly figured out how to utilize all of the options in the Admin section. The entire experience is pleasant and straightforward to use with a contemporary appearance and attractive iconography.

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Monday, September 12, 2022

Freshservice provides a slick interface, fast customer support, and intuitive management. The interface is straightforward for end-users to understand, support tickets receive replies quickly, and making adjustments is easy to understand.

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Saturday, August 20, 2022

It is a perfect platform that strengthens the work of our internal support team. Freshservice has excellent features and allows us to manage our product and service catalog more efficiently, and the ticket issuance and response flow is very easy to follow. The platform is intuitive, easy to use, and has an excellent support service; I love Freshservice!

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