Freshdesk

2 Reviews · Last reviewed on 12 February 2014

What is Freshdesk?

Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 150000+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic and QuizUp.

Freshdesk Key Features

Email Ticketing

Self Service Portal

Complaint Monitoring

Live Chat

Surveys & Feedback

Inbox / Queue Management

Customer Experience Management

Knowledge Base

Automatic email notifications

Merge tickets

Serchen Index

92.00

500

Employees

Reviews

20K

Followers

68K

Likes

What is Freshdesk?

Countries Freshdesk Services Available In

The Freshdesk products are available in all countries around the globe. We also provide service in some of the local languages like Dutch, German, French, Spanish, Brazilian- Portuguese, etc.

Freshdesk Reviews

5.0

Excellent!

2 Reviews

Last reviewed on
12 February 2014

Thursday, February 13, 2014

#12081

Rick Oswald

Powerful support product and easy to integrate. Provides a seamless experience and total integration with social media which is an absolute must if your business is serious about connecting with it's user base. These guys are professional and they know the game, trust them with your help desk needs.

1 of 2 people found this review helpful.

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Tuesday, April 24, 2012

#1723

Elizabeth Yin from LaunchBit

For our growing startup, Freshdesk was perfect for our customer support needs. It's user friendly, easy to get started, and solved our customer support issues. Freshdesk makes it easy to get customer requests to the right members of our team.

4 of 4 people found this review helpful.

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