Freshdesk

Freshdesk

2 Reviews · Last reviewed on 12 February 2014
Write a review

What is Freshdesk?

Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 150000+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic and QuizUp.

Serchen Index

92.00
500
Employees
2
Reviews
21K
Followers
68K
Likes

Freshdesk Key Features

Email Ticketing

Self Service Portal

Complaint Monitoring

Live Chat

Surveys & Feedback

Inbox / Queue Management

Customer Experience Management

Knowledge Base

Automatic email notifications

Merge tickets

What is Freshdesk?

Countries Freshdesk Services Available In

The Freshdesk products are available in all countries around the globe. We also provide service in some of the local languages like Dutch, German, French, Spanish, Brazilian- Portuguese, etc.

Similar to Freshdesk

Brand Embassy

Brand Embassy

Customer Service Software

64

N/A

2,072

N/A

0 Reviews

View Profile
Hiver

Hiver

Customer Service Software

23

N/A

48

N/A

1 Reviews

View Profile
Aquant

Aquant

Customer Service Software

48

32

111

171

0 Reviews

View Profile
ChipBot

ChipBot

Customer Service Software

1

17

508

13

0 Reviews

View Profile
StudyFAQ

StudyFAQ

Customer Service Software

N/A

N/A

46

N/A

1 Reviews

View Profile
AnswerIQ

AnswerIQ

Customer Service Software

23

N/A

870

N/A

0 Reviews

View Profile
Channels

Channels

Customer Service Software

11

N/A

52

1

0 Reviews

View Profile
Scorebuddy

Scorebuddy

Customer Service Software

6

N/A

N/A

N/A

1 Reviews

View Profile
Chataroo

Chataroo

Customer Service Software

1

1

N/A

N/A

0 Reviews

View Profile

Freshdesk Reviews

5.0

Excellent!

2 Reviews

Last reviewed on
12 February 2014

What do you think?

Help other software buyers make informed decisions.

Write a review

Thursday, February 13, 2014

Powerful support product and easy to integrate. Provides a seamless experience and total integration with social media which is an absolute must if your business is serious about connecting with it's user base. These guys are professional and they know the game, trust them with your help desk needs.

1 of 2 people found this review helpful.
Did you find this review helpful?

Tuesday, April 24, 2012

For our growing startup, Freshdesk was perfect for our customer support needs. It's user friendly, easy to get started, and solved our customer support issues. Freshdesk makes it easy to get customer requests to the right members of our team.

4 of 4 people found this review helpful.
Did you find this review helpful?

Related Categories

21Chat Bot Software
14Complaint Management
437CRM Software
62Customer Engagement Software
129Customer Experience
23Customer Insights Software
129Customer Loyalty
14Customer Satisfaction
50Customer Service Software
20Customer Success Software
35Customer Support
55Feedback Management
99Help Desk Software
30Issue Tracking
15ITIL Software
95Live Chat
13Log Management Software
10Polling Software
9Remote Support Software
6Service Desk Software
32Social CRM Software
138Survey Software
8Ticket Support Software

This page was last updated 23 February 2018 00:51