What is Genesys?

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit www.genesys.com

Serchen Index

77.60
5,569
Employees
5,630
Subscribers
33K
Followers
33K
Likes

Genesys Key Features

Customer Experience Management

Workforce Optimization

Workload Management

Cloud Communications

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Genesys Reviews

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1 Review

Last reviewed on
30 July 2015

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Friday, July 31, 2015

We were promised quite a few features, including Salesforce integration, that were in the specs we agreed to when we agree to a price. Those features were never created, and when we asked for them for over a year we were finally told that we could get them if we paid far more money. When sharing the documents they had created that promised these features, we were stonewalled, offered no concessions, and were treated horribly. Our experience with Genesys is that the system is overly complicated compared to competitors like Fonality, is unfriendly to users, many of the staff are technically incapable, and they don't deliver what they promise. They were a waste of money, and extremely disappointing.

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