BlinkIN

Blinkin is a technology company based in Munich, Germany, founded in 2020. It specializes in AI-assisted support solutions that enhance self-service capabilities and streamline customer support across various industries. The company utilizes innovative technologies such as augmented reality (AR) and machine learning (ML) to improve customer interactions.

Blinkin offers a suite of companion experiences that assist with product registration, setup, maintenance, troubleshooting, and exploration. Their services leverage multimodal AI, including visual guidance and AR video calls, to provide comprehensive support. One of their notable products is Houston, which contributes to their goal of improving customer support efficiency for both enterprise creators and end-users.

The company has worked with clients like Huber & Ranner, enhancing their customer support service platform, X-Care. Blinkins technology played a significant role in supporting the setup and maintenance of ventilation units for hospitals during the COVID-19 pandemic. Their solutions aim to reduce costs and improve service quality through advanced visual support and troubleshooting capabilities.