Provide Support Reviews

Lucian R. from Legal Services, 201-500 employees

“Excelent Service”
Overall: I love using it and setting it up. We now have 3 accounts with you.
Pros: That it is easy to use and implement. And you are always readily available to assist. I do however would like some reporting functionalities added to the chat support dashboard. Would be of great help. Its the only thing Provide Support lacks.
Cons: There is no reporting functionalities. This will make your software world number 1.

Johanne C. from Hospitality, 11-50 employees

“Very good product ”
Overall: The support team is easy to reach and efficient.
Pros: We have been using this software for a very long time. Very efficient, easy for our team to use and friendly for our customers.
Cons: Nothing to report, do not see any flaws.

Don B.

“Great Customer Chat Software Packed with Features”
I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month.
I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

Lisa H.

“Easy to use interface. Intuitive to new users. ”
Overall: I get to talk to my customers and help rectify any problems or concerns they may have.
I was apprehensive about using this chat platform as I had never used one before. It is simple and easy to learn. The icons are clearly understandable. You can see who is online and available as an operator. It shows when someone is typing which is so helpful. You know that someone is replying. I was very happy to learn this program and use it at work.