respond.io

Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging.

We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace.

Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities.

• Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging.
• Improved customer experiences with Respond AI-powered conversations.
• Handling Inbound Conversations with multiple users from sales, support & other teams.
• Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.

Multi-channel Integration: To ensure customer chats are all in one place, The respond.io platform makes it quick and easy to connect the most common messaging apps or even add a live chat to your website. This gives agents a holistic view of conversations and allows them to easily respond to any single individual on the channel of their choosing.

Self-learning AI: The respond.io platform uses self-learning AI to help agents manage, respond to and automate conversations. There is no setup required, the AI learns directly from customer chats. Initially, agents receive smart replies allowing them to answer quickly and as your chat history grows, the respond.io platform starts to respond completely automatically. With respond.io, AI makes even a one-man operation feel like an army of agents.