What is respond.io?
Respond.io is a business messaging platform that enables companies to scale their customer engagement without growing their teams. Three key elements make this a reality:
Chat Automation Tools: To communicate with people en masse, the respond.io Platform provides customizable broadcasts and surveys as well as granular targeting tools. Using Broadcasts, you can inform customers of a service outage or acquire new customers with a special offer. With respond.io's surveys, response rates are drastically increased as people answer directly from their phones. Powerful rules allow you to build triggers to automate broadcasts, surveys, profile enrichment & contact segmentation.
Multi-channel Integration: To ensure customer chats are all in one place, The respond.io platform makes it quick and easy to connect the most common messaging apps or even add a live chat to your website. This gives agents a holistic view of conversations and allows them to easily respond to any single individual on the channel of their choosing.
Self-learning AI: The respond.io platform uses self-learning AI to help agents manage, respond to and automate conversations. There is no setup required, the AI learns directly from customer chats. Initially, agents receive smart replies allowing them to answer quickly and as your chat history grows, the respond.io platform starts to respond completely automatically. With respond.io, AI makes even a one-man operation feel like an army of agents.