respond.io

respond.io

2 Reviews

What is respond.io?

Respond.io is a business messaging platform that enables companies to scale their customer engagement without growing their teams. Three key elements make this a reality:

Chat Automation Tools: To communicate with people en masse, the respond.io Platform provides customizable broadcasts and surveys as well as granular targeting tools. Using Broadcasts, you can inform customers of a service outage or acquire new customers with a special offer. With respond.io's surveys, response rates are drastically increased as people answer directly from their phones. Powerful rules allow you to build triggers to automate broadcasts, surveys, profile enrichment & contact segmentation.

Multi-channel Integration: To ensure customer chats are all in one place, The respond.io platform makes it quick and easy to connect the most common messaging apps or even add a live chat to your website. This gives agents a holistic view of conversations and allows them to easily respond to any single individual on the channel of their choosing.

Self-learning AI: The respond.io platform uses self-learning AI to help agents manage, respond to and automate conversations. There is no setup required, the AI learns directly from customer chats. Initially, agents receive smart replies allowing them to answer quickly and as your chat history grows, the respond.io platform starts to respond completely automatically. With respond.io, AI makes even a one-man operation feel like an army of agents.

Serchen Index

73.00
55
Employees
2
Reviews
304
Followers
6,274
Likes

What is respond.io?


respond.io Product Details

Messaging is on the rise, consumers expect companies to respond immediately on any channel. Today's customer engagement teams are not equipped to quickly & efficiently generate leads then handle thousands of chat conversations without disappointing customers. The traditional solution of hiring and training additional staff to handle the extra volume is too costly to remain competitive.


Countries respond.io Services Available In

Worldwide


respond.io Support & Customer Service

The team brings together years of experience building messaging products and business-to-business software companies. We believe in personal interactions at scale as the primary form of communication between businesses and customers. In everything we do, we strive to build the best possible product and empower businesses to create delightful experiences for all their customers.


respond.io Free Trial Information

STARTER FREE Unlimited Team Members Unlimited Contacts All Channels 1,000 Messages


respond.io Pricing

STARTER FREE Unlimited Team Members Unlimited Messages All Channels 100 Contacts

PRO $29/mo Unlimited Team Members Unlimited Messages All Channels 1,000 Contacts

BUSINESS $79/mo Unlimited Team Members Unlimited Messages All Channels 5,000 Contacts

ENTERPRISE Contact Us Unlimited Team Members Unlimited Messages All Channels Custom Contacts


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respond.io Reviews

5.0

Excellent!

2 Reviews

Last reviewed on
31 October 2018

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Wednesday, October 31, 2018

Great little support tool with AI.

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Tuesday, September 25, 2018

Great support tool with AI

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