Five9

Five9

3 Reviews

What is Five9?

Five9 is the leader of the cloud revolution in contact centers. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

Five9 helps contact centers of every size create powerful customer connections and increase agent effectiveness by 300% on the phone, web, chat, email, mobile and social.

We at Five9 strive to provide excellent customer service and pride ourselves with our 24/7/365 customer support team. We are a true partner to our customers and take the time to understand your requirements and needs, and help you improve operations, optimize usage and drive better business outcomes.

See why 2000+ customers trust Five9.

Serchen Index

90.33
1,080
Employees
1,230
Subscribers
12K
Followers
2,728
Likes

Five9 Key Features

Inbound, Outbound and Blended

Omnichannel

Predictive and Preview Dialers

Progressive and Power Dialers

CRM Integration

Real-time and Historical Reporting

TCPA Compliance

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Five9 Reviews

4.7

Excellent!

3 Reviews

Last reviewed on
28 August 2017

What do you think?

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Tuesday, August 29, 2017

Verified Review

We've been using Five9 for almost 6 years now. Very reliable software and support. Highly recommended!

Response from Five9:
29 August 2017 at 10:36

Hello Aaron, Thank you for posting your review. At Five9 we thrive to provide our customers with the best software reliability and customer support and we appreciate your feedback. Please let us know if you ever need anything.

1 of 1 people found this review helpful.
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Tuesday, August 29, 2017

4 year customer. Five9 is simple yet robust, meeting most of our needs.

PROS
Robust reporting, simple agent interface, no expensive software or equipment required, very supportive and available customer service. Quickly Scaleable. Great for small, medium, and large call centers.

CONS
Agent script requires HTML to write and is only one page. If call flow can be complicated, this is a problem. Dynamic scripting is a need for us as we grow, so this is becoming a problem. If a feature does not exist, if you put in a feature request. It is highly unlikely that they will develop the future you need though. We have experienced 3-5 service outages over there almost 4 years we have used them. This has lost us money. If they had a good interface for texting, emailing, and chatting with customers, that would be nice as well.

Response from Five9:
29 August 2017 at 09:59

Hello Corbin, Thank you for taking the time to post this review. We're glad to hear Five9 is working well for you. Please don't hesitate to reach out to your account manager with any questions or feedback about the features we offer. We're here to help.

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Tuesday, August 29, 2017

Verified Review

Five9 has made running a call center simple! Monitoring my agents is a breeze. Even teaching our employees to use the Agent system is easy.

Even Five9s team are all amazing! They are always right there ready to answer any questions and help!

I would definitely recommend Five9 to anyone!

Response from Five9:
29 August 2017 at 10:02

Hello Amanda, Thank you for posting this amazing review. We're happy to hear that Five9 is helping you run your call center and coach your agents. We pride ourselves with our excellent support team, so please let us know if we can ever be of service.

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