LiveVox

LiveVox

4 Reviews

What is LiveVox?

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive performance in your contact center. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

Serchen Index

72.20
506
Employees
82
Subscribers
617
Followers
283
Likes

LiveVox Key Features

Outbound, Inbound, Blended

Multichannel

Performance Analytics

Risk Mitigation Tools

IVR

Email

SMS

LiveVox Alternatives

Talkdesk

Talkdesk

Call Center Software

1,090

877

6,934

6,383
3CLogic

3CLogic

Call Center Software

74

N/A

2,068

437
Telstra

Telstra

Call Center Software

36K

28

119K

927K
Cyfuture India Private Limited

Cyfuture India Pri..

Call Center Software

614

N/A

1,912

3,092
Ruby Receptionists

Ruby Receptionists

Call Center Software

508

640

3,734

12K
Kore

Kore

Call Center Software

412

N/A

5,531

7,546
Altitude Software

Altitude Software

Call Center Software

327

440

2,534

1,934
TCN

TCN

Call Center Software

214

N/A

837

N/A
LocationSmart

LocationSmart

Call Center Software

7

110

1,872

373

LiveVox Reviews

2.0

Good!

4 Reviews

Last reviewed on
24 July 2019

What do you think?

Help other software buyers make informed decisions.

Write a review

Thursday, July 25, 2019

The most forward thinking enlightening tech company we've worked with to date. Can explain how much $$ they've saved us in compliance and legal costs. HCI (human call initiator) is everything we need to run a sustainable business. Now they provide us Omnichannel as well. 5 star no doubt.

Did you find this review helpful?

Wednesday, March 20, 2019

Not very trustworthy folks. They don't even deliver the promised rewards for completing their surveys. They want to force you to engage in a product implementation discussion before they will give the already-earned reward. They claim the rewards were lost in the mail (lost in cybermail?). All responses clearly indicate a farce.

0 of 3 people found this review helpful.
Did you find this review helpful?

Thursday, January 17, 2019

Verified Review

This is a company with predictive dialing software. It charges 10-15x what competitors do. Its only leg to stand on is something called the Human Call Initiator. It is essentially a predictive dialer that legally is not a predictive dialer because it has human intervention. This is extremely valuable due to TCPA laws that have changed. That being said this is a terrible company to work with.

PROS: they answer the phone when you call. THey have bulletproof legal protection

CONS: They speak in code. They literally sort of laugh about it and call it "their language." You need a full time professional with a background in I.T. just to comprehend what they are even saying. Their user experience and user interface are incredibly not user friendly. The worst part? They charge incredible amounts of money for tasks that every dialer includes in their price. They are constantly tacking on thousands of dollars for services they've promised, only to later tell us they need to lock us into contracts that would tie us into 100k plus.

I am desperately seeking a company that has a similar service and if you find one, let me know. There HAS to be someone that can do what they do for a lower cost that understands how to talk to customers. This company, once the have a competitor, will die.

3 of 5 people found this review helpful.
Did you find this review helpful?

Wednesday, June 18, 2014

Hands down most flawed system I've ever worked on

13 of 17 people found this review helpful.
Did you find this review helpful?
Load More Results