LiveVox

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LiveVox

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LiveVox Key Features

  • Outbound, Inbound, Blended
  • Multichannel
  • Performance Analytics
  • Risk Mitigation Tools
  • IVR
  • Email
  • SMS

LiveVox Reviews

1.0

Out of 5 stars
(2 Reviews)

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LiveVox
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from College Works Painting

Thursday, January 17, 2019

This is a company with predictive dialing software. It charges 10-15x what competitors do. Its only leg to stand on is something called the Human Call Initiator. It is essentially a predictive dialer that legally is not a predictive dialer because it has human intervention. This is extremely valuable due to TCPA laws that have changed. That being said this is a terrible company to work with.

PROS: they answer the phone when you call. THey have bulletproof legal protection

CONS: They speak in code. They literally sort of laugh about it and call it "their language." You need a full time professional with a background in I.T. just to comprehend what they are even saying. Their user experience and user interface are incredibly not user friendly. The worst part? They charge incredible amounts of money for tasks that every dialer includes in their price. They are constantly tacking on thousands of dollars for services they've promised, only to later tell us they need to lock us into contracts that would tie us into 100k plus.

I am desperately seeking a company that has a similar service and if you find one, let me know. There HAS to be someone that can do what they do for a lower cost that understands how to talk to customers. This company, once the have a competitor, will die.

1 of 1 people found this review helpful.

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from resurgent

Wednesday, June 18, 2014

Hands down most flawed system I've ever worked on

13 of 15 people found this review helpful.

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This page was last updated 16 January 2019 09:09