LiveVox

LiveVox

4 Reviews · Last reviewed on 24 July 2019

LiveVox Key Features

Outbound, Inbound, Blended

Multichannel

Performance Analytics

Risk Mitigation Tools

IVR

Email

SMS

LiveVox Reviews

2.0

Good!

4 Reviews

Last reviewed on
24 July 2019

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Thursday, July 25, 2019

from Anonymous BPO

The most forward thinking enlightening tech company we've worked with to date. Can explain how much $$ they've saved us in compliance and legal costs. HCI (human call initiator) is everything we need to run a sustainable business. Now they provide us Omnichannel as well. 5 star no doubt.

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Wednesday, March 20, 2019

from Anonymous CPA Firm

Not very trustworthy folks. They don't even deliver the promised rewards for completing their surveys. They want to force you to engage in a product implementation discussion before they will give the already-earned reward. They claim the rewards were lost in the mail (lost in cybermail?). All responses clearly indicate a farce.

0 of 2 people found this review helpful.
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Thursday, January 17, 2019

from College Works Painting

This is a company with predictive dialing software. It charges 10-15x what competitors do. Its only leg to stand on is something called the Human Call Initiator. It is essentially a predictive dialer that legally is not a predictive dialer because it has human intervention. This is extremely valuable due to TCPA laws that have changed. That being said this is a terrible company to work with.

PROS: they answer the phone when you call. THey have bulletproof legal protection

CONS: They speak in code. They literally sort of laugh about it and call it "their language." You need a full time professional with a background in I.T. just to comprehend what they are even saying. Their user experience and user interface are incredibly not user friendly. The worst part? They charge incredible amounts of money for tasks that every dialer includes in their price. They are constantly tacking on thousands of dollars for services they've promised, only to later tell us they need to lock us into contracts that would tie us into 100k plus.

I am desperately seeking a company that has a similar service and if you find one, let me know. There HAS to be someone that can do what they do for a lower cost that understands how to talk to customers. This company, once the have a competitor, will die.

1 of 3 people found this review helpful.
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Wednesday, June 18, 2014

from resurgent

Hands down most flawed system I've ever worked on

13 of 17 people found this review helpful.
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This page was last updated 24 July 2019 09:00