SysAid

SysAid

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What is SysAid?

Optimizing IT processes with proven IT service management (ITSM) solutions since 2002, SysAid’s always been passionate about making life easier for IT professionals. Enhancing internal and external customer service is what we do best and why we’re focused on simplifying everything IT, even as organizational needs become more complex.

Flexible. Highly-configurable. Feature-rich. Intuitive. Available in 42 languages in 140 nations, SysAid’s dedicated to improving the efficiency of IT ecosystems for a wide range of organizations for SMBs to Enterprise, Fortune 500 companies. Ultimately, SysAid’s easy to configure and customize according to an organization’s unique needs.

With over 10,000 happy customers from around the world, SysAid continues to revolutionize the Service Desk by streamlining, adding new features and integrating useful third-party add-ons. In fact, SysAid was built on core ITIL methodology and continuously evolves in accordance with industry best practices, customer feedback and requests — a driving force behind some of the software’s extraordinary, industry-leading elements.

SysAid’s essentially an affordable IT help desk and asset management solution rolled into one, designed to not only automate help desks/service desks but remotely manage, track and control assets to get the right data where you need it, when you need it.

SysAid’s ticket management system will transform the way you’ll manage incidents and service requests by automating virtually any help desk task and activity. It will integrate any service request that comes in via email and automatically display all relevant information in your tickets, including a helpful screenshot and video.

SysAid’s not just passionate and dedicated to helping diverse organizations provide superb customer service, they’re at the forefront of providing excellent service to their customers. They’re committed to delivering first-rate technical support, providing a wide range of services and training initiatives.

SysAid’s also committed to delivering first-rate technical support, providing a wide range of services and training initiatives. SysAid offers organizations countless useful benefits for managing all IT-related issues and your assets.

IT professionals can get 24/7 SysAid assistance with personalized web demonstrations, free webinars, free blogs, free white papers, training programs, free ebooks, free podcasts and outstanding onsite professional services.

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SysAid Key Features

Help Desk & Ticket Management

Self-Service Portal (End-User Portal)

Knowledge Base

ITIL Package: Request Fulfilment

Incident/Problem/Change Management

Remote Control, Password Reset

IT Asset & Inventory Management

Service Desk, IT Service Mgmt (ITSM)

Advanced Reporting & BI

Network Discovery, Monitoring, CMDB

Help Desk & Ticket Management

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This page was last updated 21 June 2018 02:25