Best Customer Management Software Reviews 2016

Online Customer Management Software consists of many different applications that are hosted ‘on-demand’ under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and accessed when it’s needed. Customer Management Software includes services such as CRM, Feedback Management and Help Desk Software, which users can access primarily through interfaces such as web browsers. If you’re looking for similar online software, consider our Marketing or Sales categories.

Customer Loyalty


Reviewed by Tom from TG Rex CPA

They got my info from Trans First and I have never explicitly allowed Trans First to share that info with them. So as f... Read More

Reviewed on 26 October 2016

CRM Software


Reviewed by Poonam Agnihotri

Salezshark has helped me drive my team performance to a whole new level. Metrics-based goals, notifications, reminders a... Read More

Reviewed on 22 August 2016

Customer Support


Reviewed by Angela Hooper from BHL

Collaborating with Go4customer is the best entrepreneurial decision of my life. Before collaborating with them, my busi... Read More

Reviewed on 01 August 2016

CRM Software


Reviewed by Shae from Medical Billing

I have used Address2 for years and have tried every other system out there. There is no system that matches the producti... Read More

Reviewed on 27 July 2016

Customer Support


Reviewed by Patrice Crisp

This is obviously a scam. They tried to get me for 500.00 until I realized the person I was on the phone with was the o... Read More

Reviewed on 12 July 2016

Feedback Management

NomNom Insights

Reviewed by John from Swift

We've been using NomNom for a while now, it has been great at helping us centralise all our customer feedback. Quantify... Read More

Reviewed on 01 July 2016

Help Desk Software


Reviewed by Mirna Sabbagh Muslmani

Customer service is fantastic. Andrzej helped me and was great!

Reviewed on 19 May 2016

Help Desk Software


Reviewed by Frank Sinly

Great help desk alternative that works where I am all the time: my inbox.

Reviewed on 29 January 2016

Customer Loyalty

Loyalty Bay

Reviewed by Mitchel White

Saying payments have been declined when you can clearly seem them on your bank statement.

Reviewed on 28 January 2016

CRM Software

Less Annoying CRM

Reviewed by Helen Warburton

The CRM helps me keep track of customer contacts and conversations we've had and helps me not to be surrounded by bits o... Read More

Reviewed on 28 January 2016

Customer Service Software


Reviewed by Katherine from CraftResumes

Perfect web site with daylong access to the services. Immediate homework and writing help. You can chat with the author ... Read More

Reviewed on 26 January 2016

Help Desk Software


Reviewed by Austin Chase

Congratulations are in order for mHelpDesk for hiring Lauren Bobby. She is awesome at her job! Not only does she take th... Read More

Reviewed on 22 January 2016

Customer Support


Reviewed by Aakshi Alawadhi

A great company providing over-the-top services from cobrowsing to video chat and screen sharing. Easy to access and us... Read More

Reviewed on 21 January 2016

Feedback Management


Reviewed by Tejesh

Very Very Good Cloud Service for collecting leads or engaging with visitors without the help of real-person/web based ch... Read More

Reviewed on 08 January 2016

Live Chat


Reviewed by Veronika Velecká

Easy to use, free and paid options, visitors recording.

Reviewed on 20 November 2015

CRM Software

ActiveCampaign, Inc.

Reviewed by Riccardo De Agostini

Being new to the field of email marketing, I'm not exactly entitled to judge ActiveCampaign's services, but I can say a ... Read More

Reviewed on 20 November 2015

Survey Software


Reviewed by Luther Poier

Getting feedback is pretty hard and surveys just don't cut it. We all have seen the email from Survey-Primate that feel... Read More

Reviewed on 10 November 2015

Live Chat


Reviewed by Amin Damyar from Interfacing

Really great tool, we have been using HeyBubble Live Chat on out website for about 6 months and the leads we have been g... Read More

Reviewed on 06 November 2015

CRM Software


Reviewed by Adam Yapkowitz

Easy to use. Highly configurable. Experienced, talented professionals are always available. Salesnet CRM was a great ... Read More

Reviewed on 08 October 2015

ITIL Software


Reviewed by Kimberly Edwards

devContact is really easy to integrate and use. It has allowed us to solve customer complaints more promptly and effecti... Read More

Reviewed on 08 October 2015

Live Chat

Live2Support Pvt Ltd

Reviewed by Subodh Bhatt

Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the b... Read More

Reviewed on 02 October 2015

Customer Experience


Reviewed by Membership Drive

We were promised quite a few features, including Salesforce integration, that were in the specs we agreed to when we agr... Read More

Reviewed on 31 July 2015

CRM Software


Reviewed by Devorah Alden

In the interests of full disclosure, I am an agent assistant. I've used other CRMs in the past, so I think I can give y... Read More

Reviewed on 17 July 2015

ITIL Software


Reviewed by Ed Osterman

We have been working with SupaTOOLS for three years. Their product is excellent, highly configurable (with no training)... Read More

Reviewed on 02 July 2015

CRM Software


Reviewed by Alan from Berkeley Group

Great system for mid sized businesses, good looking and easy to use. It also includes business process management as par... Read More

Reviewed on 22 June 2015

CRM Software

SalesBabu Business ..

Reviewed by Pankaj Gupta

I like this product! because this is a only software which lift my business revenue at next level.

Reviewed on 09 June 2015

CRM Software


Reviewed by Richie from Phillips

A very clever CRM, can be easy to use when you start with a 'CRM Beginners' but then you can open up all the modules to ... Read More

Reviewed on 08 June 2015

Help Desk Software

Reviewed by Mahdi Ajili from PrintFleet

We use TeamSupport on a daily basis. It is a great tool and the team are always trying to proactively improve the system... Read More

Reviewed on 05 June 2015

Survey Software

Key Survey

Reviewed by Travis Tasset from Nueterra

Excellent Survey Platform I love the KeySurvey platform. We use it for most all of our surveys - some internal and some ... Read More

Reviewed on 18 May 2015

Survey Software


Reviewed by Wanessa from Student

I was looking for an online survey to use the data in my master thesis and I read good reviews about SoGoSurvey. I gave ... Read More

Reviewed on 08 May 2015

Feedback Management

My Hall Monitor

Reviewed by Sarah Walker

The free website plugins offered have really helped me to engage with my customers and even come up with new ideas that ... Read More

Reviewed on 07 April 2015

CRM Software


Reviewed by Paul Miller

We've been using Commence since the mid 90s. It handles our in-house ticketing (reserved seating and general admission)... Read More

Reviewed on 13 March 2015

CRM Software


Reviewed by Neil Leigh

I have been using Zoho CRM on and off for several years. I have used it both as a free and paid service (my needs have c... Read More

Reviewed on 06 February 2015

Survey Software


Reviewed by Christine

THE GOOD: Optimized for all platforms so survey takers will have a good experience. Nice graphics and templates to choo... Read More

Reviewed on 05 January 2015

CRM Software

Pipeliner CRM

Reviewed by Eva-Bettina Gruber

Pipeliner is a great management tool (e.g. clear structure and features, cool dashboard design, very helpful online manu... Read More

Reviewed on 29 December 2014

Live Chat

Reviewed by Jack Doyle

Hey, I am using Livehelp as a live chat from last 1 year. its a amazing software and free of cost for our starting compa... Read More

Reviewed on 13 November 2014

Live Chat

My LiveChat

Reviewed by Denial White

Top Notch! Simplest, most flexible solution available. Give it and other a test drive, you'll always fall back on it.

Reviewed on 20 October 2014

Live Chat


Reviewed by Walter Thomas

We have been with HelpOnClick for a few years and in the beginning there was occasional problems but nothing serious. Ov... Read More

Reviewed on 13 October 2014

CRM Software


Reviewed by Bruce Fairclough

I've tested what seems to be every CRM out there. (At least 20 !) When I really prioritized what's important to get fr... Read More

Reviewed on 24 September 2014

CRM Software

Blue Utopia

Reviewed by S. Williams

Great service. Great product.

Reviewed on 12 September 2014

Customer Service Software


Reviewed by Billy Heany

MightyCall definitely made me feel a lot more professional. Being able to choose my own number and set my own greeting w... Read More

Reviewed on 09 September 2014

Survey Software


Reviewed by Philip Rousseau

I looked for a simple an design survey editor. Vizir was perfect for me. It's the most beautiful survey editor on the ma... Read More

Reviewed on 22 August 2014

Live Chat


Reviewed by Sofia Lourenco

Really excellent tool to meet website visitors. Brought me unique selling and upselling opportunities. Great design and ... Read More

Reviewed on 07 August 2014

Help Desk Software

Cayzu Help Desk

Reviewed by Chantelle Lamont

I use to do all my support via email and found I was giving the same answers to multiple customers or would get them mi... Read More

Reviewed on 31 July 2014

CRM Software


Reviewed by Ruben Fuentes from Maquitec

Good Software, it is very useful to our company

Reviewed on 21 July 2014

Customer Service Software


Reviewed by Trici from FMBG

Scorebuddy is a powerful monitoring tool that can be used to ramp up your business. This intuitive software is an excell... Read More

Reviewed on 16 July 2014

CRM Software


Reviewed by Paul Paquin

IRS Logics is probably the best software on the market. Rob Pugh does an excellent job and goes above and beyond to ens... Read More

Reviewed on 14 July 2014

CRM Software


Reviewed by Nathan Young from ScanLabs

Great CRM! Really simple to use, have tried 10 different CRMs and Lynkos is a right on spot tool for sales and client m... Read More

Reviewed on 01 July 2014

Survey Software

Super Simple Survey

Reviewed by Nicholas McCreath

Whoa! The most comprehensive survey maker in the market that's also the easiest!

Reviewed on 24 June 2014

CRM Software

PlanPlus Software

Reviewed by Emily Hauptvogel

Danielle Ercan is by far the best account manager we have ever had. She is quick to respond to our requests/questions, ... Read More

Reviewed on 24 June 2014

Help Desk Software


Reviewed by David Nee

LiveAgent is one of those things that you don't realize you need until you actually use it and see how useful it is to h... Read More

Reviewed on 23 June 2014

CRM Software


Reviewed by Hank Greenberg

Really happy that I switched to these guys for my CRM. My favorite part of the software package is the dashboard, I don'... Read More

Reviewed on 13 June 2014

Complaint Management

Lynk Software

Reviewed by Rick Lundquist

Customer service is my least favorite part of running a business. Lynk actually takes care of most, not all, of the hard... Read More

Reviewed on 11 June 2014

CRM Software


Reviewed by S. Thomas from G. S. Thomas

OnMinutes is a very helpful business tool to help you keep track of those valuable leads, connections and actions so tha... Read More

Reviewed on 05 June 2014

Survey Software


Reviewed by Andy from KyivPost

Thanks to Worldapp we could present our customers a flexible and powerfull sulution to collect their opinions and though... Read More

Reviewed on 30 May 2014

Survey Software


Reviewed by Jessica from Amazon

My Survey lab is great! Easy to use, easy to read, just about anybody could use it, even my computer illiterate grandmot... Read More

Reviewed on 28 May 2014

Customer Service Software

CyberNiche Software

Reviewed by Ken

I particularly enjoy CyberNiche for the Asset Tracker capabilities. It is a well designed program and it is incredibly h... Read More

Reviewed on 27 May 2014

Issue Tracking


Reviewed by cj savage

Donedone is a nice uncomplicated software to use! it has a nice design and dont know why no one uses it! it also has coo... Read More

Reviewed on 27 May 2014

CRM Software


Reviewed by Nicole Jackson

I love that Fanhub draws features common in social media today, making it a familiar experience from the start. The abil... Read More

Reviewed on 23 May 2014

Customer Experience


Reviewed by Kristyn Fredericks

We have been very pleased with the service that the Iridize team has provided to us, especially around making suggestion... Read More

Reviewed on 20 May 2014

Customer Support


Reviewed by John from btechco

SupportMonk is a pretty useful tool for outsourced technical support. Its nice cause it 24/7 which can come in handy. Th... Read More

Reviewed on 19 May 2014

Live Chat

eAssistance Pro

Reviewed by Rosie

This chat interface is user friendly and low cost, it enable me to give online support service, track website status, ch... Read More

Reviewed on 15 May 2014

Customer Support

CustomAnswers Softw..

Reviewed by Elaine Baird

Excellent product. Our statistics show that CustomAnswers software has dramatically reduced the number of queries sent t... Read More

Reviewed on 15 May 2014

Help Desk Software


Reviewed by Darrell Mott

We have worked with IncidentMonitor ITIL service desk software for a few years now. The continuous support is very good... Read More

Reviewed on 07 May 2014

Help Desk Software

ADIOS Software Cloud

Reviewed by Wilson Timmons

ADIOS Business Suite has taken over where I work. Everyone loves it, super easy to stay on top of all your contacts and ... Read More

Reviewed on 28 April 2014

CRM Software


Reviewed by Walter Roller

Tribus claims that its new CRM v3 integrates automatically IDX Broker data into the database and several hundred real es... Read More

Reviewed on 23 April 2014

Social CRM Software


Reviewed by sam from sam's place

muHive is a unique and innovative website that gives users a great way to manage their social media communications and o... Read More

Reviewed on 22 April 2014

Survey Software


Reviewed by KT from Survey

I really enjoyed this software. The prices seemed reasonable, and the email templates make my job so much easier. In add... Read More

Reviewed on 22 April 2014

CRM Software

1CRM Corp

Reviewed by Brian Ellis

I've been using 1CRM for 2 years now, and it's really helped me to organize and grow my business. The drip-feed campaign... Read More

Reviewed on 17 April 2014

CRM Software


Reviewed by stephen

Using Insightly has been of great benefit to me. The CRM tool is great and the project management tool has helped in imp... Read More

Reviewed on 10 April 2014

Help Desk Software


Reviewed by Eric Reynolds

I've been looking for an offsite support system for my clients and this is perfect. It'll save me the trouble of setting... Read More

Reviewed on 10 April 2014

CRM Software


Reviewed by Ted Newsom

Pretty neat CRM dashboard, I felt I was very effective setting up and using this platform. I was surprised by how easy a... Read More

Reviewed on 07 April 2014

ITIL Software


Reviewed by Frederic D.

G2G3 solutions help large IT vendors engage with their clients and place their solutions in context. The benefits of new... Read More

Reviewed on 07 April 2014

Feedback Management


Reviewed by Molly

Allegiance is an excellent service. They offer such a variety of software. Their customer service is top notch, as is th... Read More

Reviewed on 07 April 2014

Survey Software

RealTime Performance

Reviewed by Jake Tapol

I have used RealTime Performance exclusively for my team managers. It has allowed me to quickly analyze performance data... Read More

Reviewed on 04 April 2014

Help Desk Software

FrontPhase Technolo..

Reviewed by Kevin Johanssen

Really easy to use and intuitive help desk system. Really shines in getting tickets taken care of fast, I was surprised ... Read More

Reviewed on 04 April 2014

Customer Service Software

QMS Software

Reviewed by Willi from Open

QMS Software is the best customer service software in the IT start-ups and very flexible and simple to use. The interfac... Read More

Reviewed on 04 April 2014

Customer Support


Reviewed by Miguel Alvarez from Sento

We were looking for a solution to help new users quickly master our app. myTips really hits the spot with its ease of us... Read More

Reviewed on 03 April 2014

Survey Software


Reviewed by Pete S

Great for Market Research or just for running feedback tests for projects. Really easy to setup and get going. Painless ... Read More

Reviewed on 03 April 2014

Live Chat


Reviewed by Loan Tran

Thanks a lot Zopim! My sales significantly increases after one month installing your software. Our customers love it tha... Read More

Reviewed on 02 April 2014

Feedback Management

Reviewed by Thom Snyder

The only service I'll use for feedback forms on my site. Makes it super easy to place on all the right pages, and collec... Read More

Reviewed on 28 March 2014

Social CRM Software

Astute Solutions

Reviewed by romeo

I have to say that from using this software that I have been able to gain more insight from my customers as well as impr... Read More

Reviewed on 28 March 2014

Issue Tracking

FIT Tracking Soluti..

Reviewed by Ryan B

Completely replaced my ticketing and support system with this. Highly recommended because it makes it much more streamli... Read More

Reviewed on 28 March 2014

Social CRM Software

Enbu Consulting

Reviewed by gbrothers from private

This company has been in the consulting business for a long time and they know what they are doing. If you want to work ... Read More

Reviewed on 27 March 2014

Survey Software


Reviewed by Tracy

This has helped me so much with surveys. It is fast and easy to use. The design of it is also very simple and understand... Read More

Reviewed on 20 March 2014

Social CRM Software


Reviewed by Frank from Burch

inSparq is a real help for my business. It recommends similar items to customers based on their social networks, and has... Read More

Reviewed on 17 March 2014

Customer Engagement Software


Reviewed by Steven Craig

This company allows you to communicate with customers even if you lack the basic infrastructure needed. Great for start ... Read More

Reviewed on 10 March 2014

Customer Loyalty

LoyaltyMatch OnDema..

Reviewed by Bill W

LoyaltyMatch is an awesome way to execute a plan all your customers will be sure to love. Who doesn't want more advanced... Read More

Reviewed on 03 March 2014

Social CRM Software


Reviewed by Bryan M.

I was neglecting using social media with my business until I found AgoraPulse, I wonder how many clients I lost because ... Read More

Reviewed on 03 March 2014

Social CRM Software


Reviewed by Garrett Brown

I was skeptical as to how useful Kindling is at first, but it really is quite ingenious. You'll wonder how you managed a... Read More

Reviewed on 21 February 2014

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This page was last updated 27 October 2015 07:46
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