What is Internet Software Sciences?
Internet Software Sciences (ISS) was founded in 1995 to develop and market web-based software primarily for IT help desk operations and customer support organizations. Web+Center is a suite of open source, web based help desk software applications for IT help desk, customer support, asset tracking, facilities management, sales, CRM and more. The software can run onsite or hosted in the cloud.
Internet Software Sciences has over 100,000 installations with over 1 million end users worldwide from corporations, educational institutions, non-profits and government agencies. ISS is headquartered in Los Altos Hills, CA and is a privately-held business.
What makes Internet Software Sciences unique
Internet Software Sciences is somewhat unique in the Help Desk market in that our products and services designs and directions are customer driven and not directed by large corporate takeovers, mergers and acquisitions. Over the past 15 years, there has been significant consolidation, mergers, and acquisitions of almost of our competitors. All too often, these changes leave the customers out high and dry with products that quickly become no longer support or upgrades that are not upgrades, but new products forced on to existing customers for reasons to benefit the company and not the product user.
We feel the customer knows their own customers the best and we create products and services that allow them to create that perfect support solution that continues to work for years without forced upgrades and constant changes that now exists in the industry. From the very beginning, Internet Software Sciences have developed software architecture models that allow for customizations that focus more on extended life cycle of the support system and incredible return on investment rather than delivery of a software product or service that focuses on the initial sale of the product and not whether that product will still be functioning with support in 5 years.
ISS seasoned software engineers understand the difference between a well designed product that offers a customizable, maintainable, scalable system using industry standard tools and technologies versus products who life has too many external dependencies on browser technologies, company directional changes or other current technologies that quickly become obsoleted. When designing our products, we are cautious when using new technologies to avoid issues for existing customer’s systems and also reducing issues with new clients.