Monitor24-7

Monitor24-7

2 Reviews

What is Monitor24-7?

Monitor 24-7 Inc started back in 1999 with the development of help desk software for our first client. This resulted in an ITIL and Service Desk application that is being used by over 500 clients worldwide! The core team of service management and software development people has since than been unchanged!


Core values

Monitor 24-7 is committed to the service management software market. We are 100% focussed on improving our software for this area and are continuously trying to come up with new features to help customers of any size to improve their customer service at an affordable price.

Customers First. Support to our customers with senior engineers. Trained by trainers who are involved in development and real life implementations. Direct contact to people who know what they are talking about.

Goal

Our aim is to support businesses in improving their customer facing functions by providing simple solutions that tackle complex service desk processes out of the box, without locking clients into long-term integration and consulting expenses.

Our goal is to stay ahead of competition and continuously deliver a solution and service that exceeds our customers expectations.

Serchen Index

58.00
1
Employee
2
Reviews
57
Followers
48
Likes

Monitor24-7 Alternatives

Gemini

Gemini

Help Desk Software

24

N/A

1,327

N/A
Freshdesk

Freshdesk

Help Desk Software

7,948

6,930

21K

66K
Zendesk

Zendesk

Help Desk Software

4,449

15K

91K

148K
LiveAgent

LiveAgent

Help Desk Software

15

N/A

8,172

5,513
ProProfs Help Desk

ProProfs Help Desk

Help Desk Software

167

4,530

5,328

24K
SolarWinds

SolarWinds

Help Desk Software

2,435

20K

20K

124K
Zoho Desk

Zoho Desk

Help Desk Software

9,040

72K

77K

178K
Salesforce Essentials

Salesforce Essenti..

Help Desk Software

47K

1,740

N/A

765K
Freshservice

Freshservice

Help Desk Software

3,830

3,250

2,501

10K
HostechSupport

HostechSupport

Help Desk Software

8

N/A

695

366

Monitor24-7 Reviews

5.0

Excellent!

2 Reviews

Last reviewed on
06 May 2014

What do you think?

Help other software buyers make informed decisions.

Write a review

Wednesday, May 7, 2014

We have worked with IncidentMonitor ITIL service desk software for a few years now. The continuous support is very good. Besides that their support team helps us to get what we need and more; they actually listen to us. We have seen enhancements we suggested come back in new releases. We have never experienced that with any other software vendor. IncidentMonitor we have seen grow into a very simple to manage service desk software tool which can basically do everything. We checked some other tools recently, just to see what they offer. We realised there is not tool in the market which offers this functionality for this price.

Did you find this review helpful?

Friday, May 2, 2014

We have worked with the Monitor 24-7 team for many years now. Their support is amazing. Never seen a company and its team so dedicated to make sure their clients get the best out of their excellent service desk tool IncidentMonitor.

Did you find this review helpful?
Load More Results