What is Online Help Desk Software?
Online Help Desk Software provides a simple customer support solution for a company or business. Having solid help desk software dramatically improves how a company can interact and engage with their user base and provide a dynamic and effective service in providing help and collecting customer feedback. The Help Desk Software here is offered under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and can be accessed when needed through a client or web browser. If you’re looking for similar online software like Help Desk Software, consider our Feedback Management or CRM Software categories.
Very easy to use. Perfectly helped us to manage all incoming requests from customers via e-mail or web (live chat). Abso... Read More
Reviewed on 24 October 2017
Reviewed by Tarik from EUROMED VOYAES
I use several email management platform, Live Agent is the one that convinced me most in terms of simplicity and efficie... Read More
Reviewed on 12 October 2017
Great help desk alternative that works where I am all the time: my inbox.
Reviewed on 29 January 2016
Reviewed by Chantelle Lamont
I use to do all my support via email and found I was giving the same answers to multiple customers or would get them mi... Read More
Reviewed by Caryl Frohnhoefer
In order to best serve our business we needed some customizations in data entry information gathered as well as custom... Read More
We have worked with IncidentMonitor ITIL service desk software for a few years now. The continuous support is very good... Read More
Reviewed by Wilson Timmons
ADIOS Business Suite has taken over where I work. Everyone loves it, super easy to stay on top of all your contacts and ... Read More
Reviewed on 28 April 2014
Reviewed by Eric Reynolds
I've been looking for an offsite support system for my clients and this is perfect. It'll save me the trouble of setting... Read More
Reviewed on 10 April 2014
Reviewed by Kevin Johanssen
Really easy to use and intuitive help desk system. Really shines in getting tickets taken care of fast, I was surprised ... Read More
Reviewed on 04 April 2014
Reviewed by Jay from Conten Financial
ClickDesk is a very helpful product that has helped me use my time faster and smarter. Productivity has increased by qui... Read More
Reviewed on 07 January 2014
This is an excellent resource! I love this application, and the customer service is top notch. Really can't recommend it... Read More
Reviewed on 13 December 2013
Ubersmith has one of the best software in the market. And their customer service is exceptional. Why shop anywhere else.... Read More
Reviewed on 10 October 2013
The Help Software is the best I have ever used. At Desk.com the customer support team helped me step by step even with a... Read More
Reviewed on 09 October 2013
Novo is great value. Its a great tool to use for helpdesk requests. It has great functionality for the price.
Reviewed on 03 September 2013
versaSRS has been an invaluable resource for my company as a tool to track and log support requests. I'd recommend this ... Read More
Reviewed on 05 August 2013
Reviewed by Max from Webhost.uk.net
Vision Helpdesk is simply best tool. It offers everything to keep us on top of our customer support and sales management... Read More
Nice product - really helps us offering high quality service and support without adding resources.
If you are looking for a reliable help desk software, look no further! We were looking for software what would be able t... Read More
Reviewed on 17 January 2013