Customer Management Software

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Online Customer Management Software consists of many different applications that are hosted ‘on-demand’ under the SaaS (Software as a Service) model, meaning that the software is web based, hosted on the Cloud and accessed when it’s needed. Customer Management Software includes services such as CRM, Feedback Management and Help Desk Software, which users can access primarily through interfaces such as web browsers. If you’re looking for similar online software, consider our Marketing or Sales categories.

Freshdesk

#1 Helpdesk Software Trusted by Everyone


Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint be it email, chat or phone. Learn more about Freshdesk.



Serchen Index
92.00
7,948 Employees
6,930 Subscribers
22K Followers
65K Likes
Freshchat

#1 LiveChat + ChatBots Software


Freshchat helps you offer anytime, personalized customer support powered by bot and human assistance across website, in-app, and across digital messaging channels (WhatsApp, SMS and more!). Learn more about Freshchat.



Serchen Index
88.00
1,500 Employees
N/A Subscribers
5,668 Followers
2,989 Likes
Workbooks

CRM software and co-funded implementation.


Lower the cost of implementation as well as the risk of your CRM project failing, with co-funding at every stage from Workbooks. We’re unique among CRM vendors because we provide both software and services, which means we can invest in your CRM success. Learn more about Workbooks.



Serchen Index
83.53
67 Employees
121 Subscribers
2,955 Followers
1,728 Likes
Commence

The Most Trusted Name in CRM


The # 1 competitor to industry giants Microsoft CRM and Salesforce.com. Robust feature set that’s easier to use and half the cost. Offers best practices and an array of value added customer services for sales and marketing. Used by several thousand small to mid-size businesses. A MUST HAVE ON YOUR SHORT LIST. Learn more about Commence.



Serchen Index
75.78
24 Employees
41 Subscribers
484 Followers
655 Likes
Freshservice

#1 ITIL Based ITSM Software


Freshservice is a modern, easy-to-use, intelligent ITIL-aligned service desk software that aligns IT with the business with no training required Learn more about Freshservice.



Serchen Index
73.00
3,830 Employees
3,250 Subscribers
2,673 Followers
10K Likes
eWay-CRM

The Best CRM for Outlook


eWay-CRM is the best CRM for Outlook. Also contains apps for web and mobiles. It helps manage Customers, Sales, Projects, and Bulk Emails. Track communication history, plan follow-ups, automate company processes and much more. Learn more about eWay-CRM.



Serchen Index
72.01
10 Employees
189 Subscribers
99 Followers
1,646 Likes
Freshsales

#1 Sales CRM to grow your Revenue


Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships Learn more about Freshsales.



Serchen Index
72.00
3,465 Employees
5,220 Subscribers
17K Followers
11K Likes
ThinkOwl

Customer Service Software Powered by AI


ThinkOwl is an AI-based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources. Learn more about ThinkOwl.



Serchen Index
69.00
14 Employees
435 Subscribers
1,434 Followers
3,801 Likes
Recollective

Deliver Rich Insights


Recollective is a community-based platform for online qualitative research with powerful social and activity-based features to deliver rich insights. Learn more about Recollective.



Serchen Index
63.40
68 Employees
N/A Subscribers
817 Followers
218 Likes
Tranxactor

Attract, incentivise, reward, and retain customers


Providing an enabling platform delivering in-store and online marketing automation for the retail industry Tranxactor ‘joins the dots’, connecting many diverse and independent touchpoints including retail point-of-sale into a communications network enabling you to engage, interact and communicate with customers in real-time, anywhere, anytime. Learn more about Tranxactor.



Serchen Index
38.00
33 Employees
N/A Subscribers
42 Followers
N/A Likes
HubSpot



If you're looking for comprehensive and user-friendly CRM software, look no further than HubSpot. HubSpot offers everything you need to manage your customer relationships, from contact management and sales automation to reporting and analytics. And because it's.. Learn more about HubSpot.



Serchen Index
95.94
4,144 Employees
132K Subscribers
834K Followers
2,039K Likes
Salesforce



Salesforce takes your company’s marketing, sales and commerce operations to a whole new level by providing customer relationship management. A CRM platform that helps your sales team access information on customers' needs across all of their channels seamlessly.. Learn more about Salesforce.



Serchen Index
92.21
45K Employees
153K Subscribers
588K Followers
781K Likes
LivePerson



LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with.. Learn more about LivePerson.



Serchen Index
91.03
1,282 Employees
N/A Subscribers
10K Followers
23K Likes
Zendesk



Zendesk was started in a Copenhagen loft by three friends who used an old kitchen door as a desk. They wanted to bring a bit of zen to the chaotic world of customer support. And they wanted to do it with software that was nice to look at and easy to use. Since then,.. Learn more about Zendesk.



Serchen Index
89.87
4,449 Employees
15K Subscribers
107K Followers
153K Likes
Pipedrive



Pipedrive is the first CRM platform made for salespeople, by salespeople. In 2010, our co-founders set out to build a customer relationship management (CRM) and sales pipeline tool that helps users visualize their sales processes and get more done. They knew from.. Learn more about Pipedrive.



Serchen Index
88.00
608 Employees
8,590 Subscribers
12K Followers
59K Likes
LiveChat



LiveChat - premium live chat software for online sales and customer service. For over 15 years, we've been working on a beautiful and simple live chat product for real-time customer service and online sales. Now, LiveChat is used by more than 30,000 businesses.. Learn more about LiveChat.



Serchen Index
88.00
220 Employees
N/A Subscribers
19K Followers
75K Likes
Zoho CRM



Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Sales Force Automation: Zoho.. Learn more about Zoho CRM.



Serchen Index
88.00
8,600 Employees
72K Subscribers
87K Followers
180K Likes
UserTesting.com



**About UserTesting** UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create.. Learn more about UserTesting.com.



Serchen Index
87.40
1,552 Employees
N/A Subscribers
44K Followers
79K Likes
TeamSupport.com



TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom.. Learn more about TeamSupport.com.



Serchen Index
85.77
56 Employees
N/A Subscribers
15K Followers
16K Likes
eGain



eGain customer engagement solutions deliver digital transformation for leading brands. Learn more about eGain.



Serchen Index
84.00
950 Employees
591 Subscribers
2,628 Followers
1,371 Likes

This page was last updated 23 September 2022 03:52